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Lexus of Wilmington - Service Center

Wilmington, DE

4.8
270 Reviews
Call Service Center (302) 295-8474

270 Reviews of Lexus of Wilmington - Service Center

Sort by
April 18, 2023

Excellent Service. Sean Brigham called and explained in detail. Pickup & delivery car on timely manner. More

by 07homey.aria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Bigham
Report | Print
Apr 18, 2023 -

Lexus of Wilmington responded

It's great to hear that Sean and the team took good care of you! Thanks for trusting Koons Lexus of Wilmington with your business!

April 13, 2023

The service department is the best. So friendly and accurate. I drive 45 minutes to bring my car there for service More

by Ginny34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leigh Encarnacion, Ryan Jones, Rob Payson
Report | Print
Apr 19, 2023 -

Lexus of Wilmington responded

Thank you so much for sharing this positive feedback! We're delighted you've enjoyed working with our team at Koons Lexus of Wilmington. We look forward to working with you again next time!

April 08, 2023

Tim the service advisor is exceptional with customer relations. He honored warranty items at no cost to me even when the issues were attributed to sales department. Because of his reputation I’d feel c More

by Wscottfoster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim in service
Report | Print
Apr 18, 2023 -

Lexus of Wilmington responded

Thank you for the review! We are thrilled to hear that you had a successful service experience working with Tim and the Koons Lexus of Wilmington team. Drive safely, and we hope to see you back again down the road!

March 25, 2023

GREAT PEOPLE GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT More

by UDBC
Recommend Dealer
Yes
Employees Worked With
Andrew Greene, Kim Gallia, Erik Ozoria
Report | Print
Mar 26, 2023 -

Lexus of Wilmington responded

Thank you for this 5-star review of Koons Lexus of Wilmington! Have an awesome day!

March 23, 2023

Danielle was very helpful and took care of our issues. Very easy to work with and professional. More

by patkat1
Recommend Dealer
Yes
Employees Worked With
Danielle
Report | Print
Mar 23, 2023 -

Lexus of Wilmington responded

Thank you for taking the time to leave us this feedback. We are so happy Danielle was able to take care of you during your recent trip to Koons Lexus of Wilmington.

February 10, 2023

Danielle was kind, courteous and kept me informed. Kooks is lucky to have as employee. More

by pauljdouglas0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Payson
Report | Print
Feb 10, 2023 -

pauljdouglas0 responded

The Koons dealership has provided excellent service.

Feb 10, 2023 -

Lexus of Wilmington responded

We are glad to hear that you felt taken care of by Danielle. We will be sure to pass along your kind words to her! Thank you for working with the Koons Lexus of Wilmington team, Paul!

February 09, 2023

The service as always was excellent. I chose to wait. It took less than 1.5 hours. My service rep, Sean Bingham was great! More

by DDM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Bingham
Report | Print
Feb 09, 2023 -

Lexus of Wilmington responded

We're elated that Sean could make your experience timely and smooth! Thank you for being a Koons Lexus of Wilmington customer. We look forward to your next visit!

January 28, 2023

Sean Brigham was very courteous & informative. We will be back for our next scheduled visit. More

by pnbaker43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Bigham
Report | Print
Jan 30, 2023 -

Lexus of Wilmington responded

Thank you for your review! We're glad the team was courteous and informative. We appreciate your business and these kind words here at Koons Lexus of Wilmington!

January 26, 2023

The dealership is clean and pays attention to detail. Ms Encarnation makes everyone feel welcomed. More

by Poppa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leigh Encarnacion
Report | Print
Jan 26, 2023 -

Lexus of Wilmington responded

Thanks for the great review and kind words about the team here at Koons Lexus of Wilmington. See you again next time!

January 15, 2023

Excellent Service in a timely fashion manner. Vehicle also came back very cleaned. Very satisfied customer! More

by TeamHarold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Payson
Report | Print
Jan 16, 2023 -

Lexus of Wilmington responded

Thank you for the review! We appreciate your support and hope to see you back again at Koons Lexus of Wilmington. Safe travels!

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