Lexus of Wilmington - Service Center

Excellent service and courtesy. Kept me informed periodically about the progress on my vehicle. Car is always returned washed and vacuumed. Kept me informed periodically about the progress on my vehicle. Car is always returned washed and vacuumed. More

Excellent sales and service dept. Dealership is well run. Kim leads sales and Joe leads service. Dealership is well run. Kim leads sales and Joe leads service. More

On time, delivery of work when schedule. Staff very friendly and accommodating Great service rendered from the service department Staff very friendly and accommodating Great service rendered from the service department More

Koons Lexus of Wilmington is an excellent dealership. The staff is friendly, courteous, and knowledgeable. They go out of their way to provide the best customer service they can. The staff is friendly, courteous, and knowledgeable. They go out of their way to provide the best customer service they can. More

Danielle was very informative and professional. She keep me up to date on my vehicles progress and gave thorough explanations of its service needs. I appreciate her concern for my wait time being e She keep me up to date on my vehicles progress and gave thorough explanations of its service needs. I appreciate her concern for my wait time being extended due to unexpected arising issues with the vehicle and the ride home she provided. Thank you More

Great care for car and people. I have full confidence in Koons. Highly recommend them. I have full confidence in Koons. Highly recommend them. More

I’ve been with this dealership for about 6 yrs. & everyone has truly been attentive & goes beyond to make you happy. Amazing business here as always. & everyone has truly been attentive & goes beyond to make you happy. Amazing business here as always. More

Great people, very accommodating. Especially good taking care of none appointment service. All during construction at the dealership! Especially good taking care of none appointment service. All during construction at the dealership! More

Danielle Stevens was one the best Service representative we dealt with. She was professional, responsive, courteous, friendly, & helpful. we dealt with. She was professional, responsive, courteous, friendly, & helpful. More

I am a long time customer. A Lexus loaner use to be available. One of the Lexus staff use to be available to drive me back home, 5 blocks away. Sorry I was not at ease with the A Lexus loaner use to be available. One of the Lexus staff use to be available to drive me back home, 5 blocks away. Sorry I was not at ease with the new alternatives. I was quoted work that was found to be a duplicate from my last visit. When my car was finished, that was found out and was not duplicated, so atleast, that was good, so quoted estimate was almost halved. I also question whether my tires were actually rotated, since the uneven pressure on the tires reflected on my dash board, was the same as before the drop off. More