Lexus of Wilmington - Service Center

I had an outstanding experience with Koons Lexus of Wilmington and, in particular, with their service advisor George Shaer. He informed me of my cars condition and provided guidance on what needed to b Wilmington and, in particular, with their service advisor George Shaer. He informed me of my cars condition and provided guidance on what needed to be done. He also kept me well informed about the progress of the work. For me, he represents a great face for this dealership! More

Excellent service! Knowledgeable and courteous staff. They go the extra mile with washing and vacuuming your car before they return it to you. Knowledgeable and courteous staff. They go the extra mile with washing and vacuuming your car before they return it to you. More

My attendant George was excellent! !!! He walked me through everything that was going to be done with my vehicle. When my car was returned to me, the wash was not acceptable. George cam !!! He walked me through everything that was going to be done with my vehicle. When my car was returned to me, the wash was not acceptable. George came to the rescue and wiped it down! More

The service and assistance was stellar! Parts were ready and everyone was especially cordial. Rob was the person overseeing the repair and he was a pleasure to work with. Parts were ready and everyone was especially cordial. Rob was the person overseeing the repair and he was a pleasure to work with. More

This is an excellent dealership. , very professional and knowledgeable of the Lexus product. I can’t say enough about the sales staff (Erik), financial (Hadid) and service((Sean) ! , very professional and knowledgeable of the Lexus product. I can’t say enough about the sales staff (Erik), financial (Hadid) and service((Sean) ! More

Danielle Stevens deserves the highest marks in every survey. I am unable to google/Facebook survey. I am unable to google/Facebook More

George, rep, was very professional and provided outstanding service. He always goes beyond the call to have a happy customer. outstanding service. He always goes beyond the call to have a happy customer. More

Rob in service is a pleasure to deal with. Love Koons Lexus service. Pickup service is the best! Love Koons Lexus service. Pickup service is the best! More

I have only used their service department. On every occasion, I found them courteous and helpful. Most impotently their work was reliable and effective. On every occasion, I found them courteous and helpful. Most impotently their work was reliable and effective. More

Service department Customer Sevice is awful and not what you would expect from a Lexus dealership. Sales dept is great but service department is awful. you would expect from a Lexus dealership. Sales dept is great but service department is awful. More