Lexus of Wilmington - Service Center

I have purchased three Lexus vehicles from Lexus of Wilmington since 1997. From the very first meeting with Leigh in 1997, when she greeted me at the reception desk, I was impressed with her "happy to Wilmington since 1997. From the very first meeting with Leigh in 1997, when she greeted me at the reception desk, I was impressed with her "happy to see me," and upbeat attitude. With my latest purchase of a 2008 Lexus ES-350, she has patiently explained many of the great features. In her present position as Customer Relations Manager, she recently set up my blue tooth hands-free phone and downloaded all of my contacts from my cell phone. I love the handling and responsiveness my new Lexus. I am well satisfied with all of the fine professionals at Koons Lexus of Wilmington, including my friendly, problem-solving service experience with Greg Ritter. D.R. Murray Wilmington, DE More

Lanny Hamilton, Assistant Sales Manager at Koons Lexus of wilmington simply exemplifies customer service. I own a 2008 Ls460, ownership is a pleasure. I am pleased to have him as a representative of lexus an wilmington simply exemplifies customer service. I own a 2008 Ls460, ownership is a pleasure. I am pleased to have him as a representative of lexus and their pursuit of perfection, here is a believer. Thank you Mr. Lanny Hamilton. Michael Carter More

While I brought my car in for regular maintenance, I asked them to check the blue tooth phone connection as it stopped working for me a few months ago. Leigh Encarnacion and I went to the car to see if asked them to check the blue tooth phone connection as it stopped working for me a few months ago. Leigh Encarnacion and I went to the car to see if we could correct the problem. Leigh patiently tried a number of options until she got the blue tooth working again. I was very impressed with her patience and positive attitude. I have been coming to Lexus of Wilmington for 7 years (the length of time I have lived in Delaware) and have been pleased with the work and the staff but Leigh just went above and beyond. More

I was very statisfied with my first service experience at Koons. So far, all of the contact that I've had since the purchase of my Lexus has been very positive. Koons. So far, all of the contact that I've had since the purchase of my Lexus has been very positive. More

LOVE this dealership! I absolutely rave over them! Koon's has a great business model!I've referred my colleague over there and he too just can't believe how great this dealership is! Honestly, as long as th has a great business model!I've referred my colleague over there and he too just can't believe how great this dealership is! Honestly, as long as they keep this business model I will not buy a car any place else and will continue to refer my friends and family to Koon's. More

Always a pleasure to go to this dealership, personnel is superb. Quality work always. Highly recommend Koons. Service is fast and reliable and very friendly. superb. Quality work always. Highly recommend Koons. Service is fast and reliable and very friendly. More

Congratulations to a great dearlership full of customer friendly staff. I will be buying my second lexus from them next year. We made a appointment to upgrade our nav and found out that we really did not t friendly staff. I will be buying my second lexus from them next year. We made a appointment to upgrade our nav and found out that we really did not too but needed to adjust our settings. Leigh took over and hour and help reexplain our system and made sure we were fully satisfied.Meanwhile the service team relaced our plate holders complimentry!!John Skeen then sat down and helped us with pricing on another Lexus.(He sold us our first).We have recommended this dearlership and have had fridns purchase from this dealership.All of us live in the Lehigh Valley area and are all very satisfied with this dealership. Thank you!!! More

We have owned ten (10) Lexus and have had them serviced at dealerships in Arizona, Delaware, Florida and Oklahoma. Not only does Koons Lexus of Wilmington provide the best service and the most attention, b at dealerships in Arizona, Delaware, Florida and Oklahoma. Not only does Koons Lexus of Wilmington provide the best service and the most attention, but also they do that while constrained by an obsolete building that limits their room to store vehicles. That one limitation will soon be eliminated when they complete their rebuilding, which will improve the customer experience even further. More

Service is outstanding at kOons Lexus of Wilmington. From the moment I walk into this dealership, I am treated with the utmost respect and a feeling like I am the only individual at the dealership. This is m the moment I walk into this dealership, I am treated with the utmost respect and a feeling like I am the only individual at the dealership. This is my fifth purchase from Koons and what keeps me coming back time and time again is the great service and the wonderful employees standing begin the Lexus philosophy. More

Went in for a regularly scheduled maintenance with additional deatailing (it needed it after 18 mos with me!).I was scheduled prompyly, offered a loaner, had an efficient drop-off, and it was finished additional deatailing (it needed it after 18 mos with me!).I was scheduled prompyly, offered a loaner, had an efficient drop-off, and it was finished before promised. George was friendly and took care of everything. My car looks and runs like new AND they took care of a little body work that I hadn't even asked about. More