Lexus of Wilmington - Service Center

Dealership is outstanding with every visit. The next time I buy a vehcile it will be from this dealership due to their excellent customer service. Service department is very efficient and knowledgeable. Ther I buy a vehcile it will be from this dealership due to their excellent customer service. Service department is very efficient and knowledgeable. There seems to be a high level of integrity and honesty among the staff. It is very easy to discuss problems with the car. More

Koons Lexus of Wilmington showed much grace and generosity to my family. After a salesman in service demonstrated insensitivity to our personal situation, customer service was very willing to make generosity to my family. After a salesman in service demonstrated insensitivity to our personal situation, customer service was very willing to make it right. Leigh Encarnacion and Greg Ritter answered the call of duty to correct the infraction committed by the salesman. We are extremely pleased with how they proactively addressed it in word and deed. May God bless Leigh, Greg and Koons Lexus!!!! More

We concur that Koons Lexus of Wilmington is excellent. Not only do they sell a quality product, but also they back what they sell with competent service and support. Our most recent experience with Koo Not only do they sell a quality product, but also they back what they sell with competent service and support. Our most recent experience with Koons Lexus of Wilmington was for our first service on our new 2010 GX 460. The service was under warranty and we also had the vehicle completely detailed. We had the use of a 2010 RX 350 loaner with less mileage than our own vehicle! At the end of the day our GX was ready, but it was not convenient for us to return to the dealership. No problem ... we kept their loaner overnight and exchanged it for our GX the next day when it was convenient for us. Our previous experience was for the software update that caused Consumer Reports to temporarily recommend against the GX 460. Our GX was the first to be updated, it was done on our schedule and at our convenience while we had lunch at a nearby restaurant. By the time lunch was over our vehicle was updated, washed and returned with a full tank of gas, which was expected. What was unexpected was that we also received a new set of floor mats! Prior to our GX 460 we owned a 2006 RX 400h. We left the RX at home for several weeks while we were on vacation, but returned on a weekend to a dead battery! Not only that, but also a late-December blizzard! We called Koons Lexus of Wilmington early on Monday morning and their service manager Greg Ritter took our call. Before the morning was over we had two emergency crews from Koons Lexus of Wilmington, but neither could restart our vehicle. We were provided with a loaner and our vehicle was taken in on a flat-bed tow truck. As our repair was unscheduled and complicated by record snowfall, we had the use of their loaner vehicle for four days while our vehicle was repaired, plus we had the next service maintenance performed. Our vehicle was returned to us on Christmas Eve with all repairs, maintenance and detailing complete. Meanwhile we were able to finish our Christmas shopping using their loaner. These recent and relevant good experiences with Koons Lexus of Wilmington are typical and have kept us in the Lexus family for sixteen years. We have owned ten Lexus vehicles, not all of them purchased at Koons Lexus of Wilmington as we also lived in Arizona and Florida, but all of them serviced at Koons Lexus of Wilmington when we would visit Delaware. We have had experience with Lexus dealerships across the country, but Koons Lexus of Wilmington is more than their match. Once they have completed their long-awaited remodeling, Koons Lexus of Wilmington will have eliminated their only disadvantage, i.e., their thriving dealership is housed in a cramped and obsolete building that while ideally situated for their customers is limited by the physical structure of the building. Fortunately, that problem can be solved with money, which Koons Lexus of Wilmington is willing to spend for the benefit of their customers. More

There is little presssure to buy, sales staff are knowledgeable. Service hours are flexible, free loaner is a plus, unfortunately for the buyer, Lexus is able to get good price(s) for their cars and knowledgeable. Service hours are flexible, free loaner is a plus, unfortunately for the buyer, Lexus is able to get good price(s) for their cars and service work, but I still trust the service enough to bring my cars here for most of the work after the sale. More

Koons Lexus of Wilmington is OUTSTANDING. My husband and I own 2 Lexus's so we visit this dealership on a regular basis. We have found all the employies to be courteous, friendly, knowledgeable and they go I own 2 Lexus's so we visit this dealership on a regular basis. We have found all the employies to be courteous, friendly, knowledgeable and they go out of their way to be helpful. Our experiences at Koon's have only been very pleasant experiences. More

I WILL NEVER GO BACK TO THIS DEALERSHIP. DO NOT WASTE YOUR TIME HERE. When you purchase a luxury car, you expect superior service. However, you will NOT get any type of service here at Lexus of Wilmi YOUR TIME HERE. When you purchase a luxury car, you expect superior service. However, you will NOT get any type of service here at Lexus of Wilmington. I am extremely shocked by the poor service I received. I have taken my car in twice to this service department - but NEVER AGAIN will they receive my business. I have been to two other Lexus dealerships across the country (CA and NY, this is because of moving several times) and I have NEVER had such poor service. I never imagined that I would be treated with such disrespect. DO NOT TAKE YOUR CAR HERE. The individuals are RUDE and DISRESPECTFUL. Their premises are also extremely outdated. Try another dealership, don't waste your time here. I am never returning. More

Lexus of Wilmington, Delaware is one of the worst car dealships I have ever visited. The staff is rude and the quality of work is poor. You should stay away for any reason. dealships I have ever visited. The staff is rude and the quality of work is poor. You should stay away for any reason. More