Lexus of Wilmington - Service Center

Excellent Experience My husband and I had an excellent experience at this dealership, The service dept. (Moe) is an outstanding guy , Very informative and knowledgeable. My husband and I had an excellent experience at this dealership, The service dept. (Moe) is an outstanding guy , Very informative and knowledgeable... Best experience I have ever had at a dealership ..I would recommend this dealership to everybody...Will definitely be coming back... All the sales people and service , even the janitor (Alex) very nice ... Thank you for the wonderful experience we had there ....Give everybody a 10 on scale !!!! David and Tina MacEmcy More

Great Service Mary Lou Galantino wishes to express sincere gratitude for the service rendered at Lexus of Wilmington for over a decade. Through the years, George S Mary Lou Galantino wishes to express sincere gratitude for the service rendered at Lexus of Wilmington for over a decade. Through the years, George Shaer has always been so cordial and accommodating through each needed service experience, including providing a driver to the clinic where I treat patients, in order to maximize the tight time constraints. In addition, my mother Jane Galantino has also received the same courteous service when she had difficulty with her car in the past. We are most grateful to George for his ability to provide expert advice and willingness to "go above and beyond" with each encounter. It is truly a pleasure to have such excellent service at Lexus of Wilmington. More

Best Product, Care and Service I walked into Lexus of Wilmington 18 months ago and have been driving the best car ever. From Alex Hafer, the General Manager, down to the person tha I walked into Lexus of Wilmington 18 months ago and have been driving the best car ever. From Alex Hafer, the General Manager, down to the person that opens my cardoor when I bring in the car for service, I am treated like I'm the only Lexus owner around. Everyone is courteous, efficient, and knowledgeable and they all seem to like being there whenever I come in for service. In fact, I look forward to my service visits because I know I will be taken very good care of and my time is appreciated so they get my car serviced and cleaned quickly and efficiently. More

WELL DETAILED CAR. JOB WELL DONE i had a bad experience with my detailed vehicle on may 08, 2014. the following were discovered when i went to pick up the vehicle: inside of trunk i had a bad experience with my detailed vehicle on may 08, 2014. the following were discovered when i went to pick up the vehicle: inside of trunk chipped and damaged bug juice on front license plate dried wax on accelerator pedal car not vaccumed under mats puddles of water on rubber carpet mats chuck raysor happen to come out the doors of the building with his hands in his pockets and asked me was everthing ok. i politely told him know, and that i feel like crying right now. he came down the steps over to my vehicle, and asked me how can he help. i told him i had my car detailed and they damaged my inside of trunk and all the other things above this paragraph. he politely told me to don't worry. i have a guy that comes in on that friday that will be able to fix that and make it look new, he also said i will baby your car while it is fully detailed again, and let you use one of the cars on the lot until this is taken care of. i told him i had to go to my daughter's college graduation in north carolina, and will not be back until that following monday. he said when you get back, come see me and i will fix this. i came back monday and he brought me inside to took my info (license, insurance) and introduced me to pernell pressey who told me to not worry; we will get this right. pernell broght a car around and told me the gas tank is full. if you bring it back on empty, it's ok. LOL , i put gas back in it though. i came back that following saturady may 17, 2014 to pick up car. my car was on the detail area inside looking like a brand new car. the trunk inside looked new. pernell allowed me to inspect the car. i was very pleased. chuck and pernell helped me and they deserve a raise in pay. pernell even gave me a lexus hat. he brought all colors to me and let me pick the color i wanted and put it in a lexus bag for me. i deal with 140 clients of my own a year and these 2 guys did what i will do for my clients and that is PUT A SMILE ON THEIR FACE after service is rendered More

George Shaer corrected a problem that was caused by another dealership when I was on a trip. He did an excellent job as always making sure everything was done correctly and went out of his way to make another dealership when I was on a trip. He did an excellent job as always making sure everything was done correctly and went out of his way to make sure my car was right and I was sadisfird with the outcome.He is my "go to" service person. More

LEXUS WAS VERY FRIENDLY AND EVERYONE GOES OUT OF THEIR WAY TO MAKE YOU FEEL COMFORTABLE AND FEEL WELCOME. THIS DEALERSHIP WORKS VERY WELL TOGETHER AND HAS EXCELLENT CUSTOMER SERVICE. I LOOK FORWARD TO GOI WAY TO MAKE YOU FEEL COMFORTABLE AND FEEL WELCOME. THIS DEALERSHIP WORKS VERY WELL TOGETHER AND HAS EXCELLENT CUSTOMER SERVICE. I LOOK FORWARD TO GOING BACK. More

Got my new RX 350's first 5k service done here. Service intake process has room for improvement compared to the non-luxury brand service showrooms. The service advisor licked his finger in front of Service intake process has room for improvement compared to the non-luxury brand service showrooms. The service advisor licked his finger in front of me and wiped off a scuff in the car before delivering. Paint near the lug nuts on the wheels was damaged badly during tire rotation. A service loaner's wheels were exchanged for the damaged wheels on my car. The car now drives roughly with these new wheels and not sure if its because of any inherent issue with the swapped wheels. The service manager initially apologized when this incident was reported and mentioned that it was not classy for a Lexus service advisor to lick his finger to wipe off a scuff. The service manager also tried to show the wheels on the car that he was driving mentioning that the paint damage can be expected during servicing but unfortunately, the wheels on the car that he was driving had zero paint issues when both of us looked at them closely although his car was serviced a few times. I was initially skeptical if we can accept the solution of swapping the service loaner's wheels as it did not come with my car. We did not have any choice and I felt that the service manager was not polite during one of these discussions on the phone when he offered this take it or leave it deal. This whole incident could have been easily avoided if proper care was taken while servicing the car. Although the service shop considers this issue 'resolved' , it just left an overall bad service experience for me for a new luxury car having to re-think if this is how Lexus operates their service shops. More

We have been happy Lexus of Wilmington owners for 20 years. There is nothing they won't do to try to please their customers, who they treat like family. The facility is awesome and service is A1. The c years. There is nothing they won't do to try to please their customers, who they treat like family. The facility is awesome and service is A1. The cars are great. On the rare occasion of a problem, everyone steps up and tries to help. We hope to be part of their family for a long time. More

Was greeted immediately when I pulled into the service department. Very clean and pleasant facility with courteous personel. My sales person asked relevant questions and was able to provide me with servic department. Very clean and pleasant facility with courteous personel. My sales person asked relevant questions and was able to provide me with service options that were within my budget while addressing the issues I was having with my vehicle. I was provided with beverages, snacks, and a comforable area to access wi fi and make phone calls while I waited a short period of time for the results of my vehicle's overview. They provided me with a loaner car for one day until my vehicle was completed. Overall experience was excellent!!!!!! More

Dealership is horrible to work with. Do not go there for service and strongly recommend going to another dealership. Brought my 08 LS460 there for brake noise and was told needed a $3800 brake actuator. The service and strongly recommend going to another dealership. Brought my 08 LS460 there for brake noise and was told needed a $3800 brake actuator. They were not willing to do anything even though the car has always been serviced there. Called Lexus corporate and finally talked them into goodwill fix and lexus repaired at no charge. Several weeks later, went back to dealership because of same noise and now told needed new control arms and will cost $3200. Tried to explain to service mgr and he just kept interrupting and very rudely said there's nothing they will do and it was separate issue even though noise was same. Asked to speak to GM and he was no help at all. Just kept repeating same thing over and over again. Couldn't believe they would put someone like that in charge of a Lexus dealership. Learn from my mistake. Before you get any work done or buy a car from this dealer, go to another Lexus dealership and shop around to get another opinion!! More