Lexus of Wilmington - Service Center

exceptional My experience with this dealership is exceptional mostly because of service advisor Rob Payson who is very easy to deal with and is always willing My experience with this dealership is exceptional mostly because of service advisor Rob Payson who is very easy to deal with and is always willing to work with you. It is because of him I take my Rx350 to Lexus of Wilm. for all my service needs. He should be highly commended. I also want to give kudos to Janice the cashier who always is very friendly and to Doug Horst, sales rep who always has time to answer any questions regarding new vehicles when I am just in for routine service. When the time is right I certainly will purchase another new vehicle from him. Cannot forget Leigh Encarnacion, with customer service, always very pleasant and friendly. These people are some of the employees that make Lexus of Wilmington a pleasure to deal with More

exceeds customer service expectations Entered the service department with what I felt was a major problem. Jason analyzed it from the the technical and cost aspects. Leigh (customer servic Entered the service department with what I felt was a major problem. Jason analyzed it from the the technical and cost aspects. Leigh (customer service manager) and Debbie (technology expert) joined Jason to resolve my problem that satisfies both Koon's and me. Thanks to Leigh, Debbie, and Jason I am a very satisfied customer. More

Class Act - A role model for other dealerships!! I don't usually take my vehicles to the dealer for service, as I have a long time trusted mechanic. But, I had a warranty covered repair needed found I don't usually take my vehicles to the dealer for service, as I have a long time trusted mechanic. But, I had a warranty covered repair needed found by my own mechanic. He convinced me this dealership was well respected. I was doubtful, but they proved me wrong. Every person I dealt with, from answering the phone, receptionist, service advisor and lot attendants were pleasant and knowledgable. I didn't have to wait all day wondering if my car would be completed. They called and emailed immediately. I don't look forward to unanticipated service calls, but I would certainly not hesitate to trust this dealership. More

Lexus of Wilmington Prompt & Courteous Over the years, the service staff at Lexus of Wilmington have been courteous, caring, professional, and prompt in addressing my concerns and providing Over the years, the service staff at Lexus of Wilmington have been courteous, caring, professional, and prompt in addressing my concerns and providing exceptional service. I would especially like to thank Rob Payson, Assistant Service Manager for making me a priority and keeping me safe. Thank you. Claudia Wright More

Mr. Sidik's Although the caring and personal assistance and service provided by everyone with whom we came in contact since purchasing the automobile, it is imper Although the caring and personal assistance and service provided by everyone with whom we came in contact since purchasing the automobile, it is imperative that we state unequivocally the outstanding personal service that Mr. Sidik offered to our needs. he was so directly consulting with us about the status of the automobile that, prior to picking it up, we wanted his own deriving test so that we would feel comfortable of receiving it in the shape we expected. As an educator (retired) I must express the feeling that someday when a position becomes available, Mr. Sidik perhaps should be considered for training duties of newcomers and for renewals of all employees in his field. More

Great service! Bruce did a great job of following up on our extended warranty. Repairs and service were done in a timely manner! Thanks Bruce! John Tentromono Bruce did a great job of following up on our extended warranty. Repairs and service were done in a timely manner! Thanks Bruce! John Tentromono More