Lexus of Wilmington - Service Center

After bringing my vehicle in I did not speak to one of your technicians about the service I was there for I went straight to the coffee machine at the city near about a couple in hours I realize I didn’t your technicians about the service I was there for I went straight to the coffee machine at the city near about a couple in hours I realize I didn’t see the technician I spoke with the technician and they service my vehicle right away and I was totally satisfied the mistake being on my part now speak with the technician having a coffee and sitting in the waiting area I think my experience Was great More

Great service great employee attitudes. Dealership was spotless one of the cleanest I have ever been in. Dealership was spotless one of the cleanest I have ever been in. More

I am very pleased with the service I received from Koons Lexus. Sean Bigham explained everything I needed to do and the things that could wait until my next service appointment. My car was picked up and r Lexus. Sean Bigham explained everything I needed to do and the things that could wait until my next service appointment. My car was picked up and returned clean and working like new. I only have one small complaint, the loan was not clean. I would definitely recommend Koons Lexus. More

George in the service department was so helpful! My vehicle had to be worked in to the schedule. He made feel like I was the only customer and reassured me that it wasn’t an inconvenience. On a very My vehicle had to be worked in to the schedule. He made feel like I was the only customer and reassured me that it wasn’t an inconvenience. On a very busy Friday he was confident under pressure and very customer focused! More

Very helpful, informed. Helped understand the problem. Helped getting work completed in a timely fashion. Helped understand the problem. Helped getting work completed in a timely fashion. More

Everyone at Koons is always pleasant and professional. All work was done on a timely basis. All work was done on a timely basis. More

This dealership is by far the best place I’ve ever had the pleasure of purchasing my 2 most recent vehicles from Hotti,I call him. Kyle was top notch and very professional with great enthusiasm during my the pleasure of purchasing my 2 most recent vehicles from Hotti,I call him. Kyle was top notch and very professional with great enthusiasm during my most recent visit.He was most certainly knowledgeable in his trade and happy with helping me in the service department.Joe was also very nice and personable as are most of the guys there. Leigh and Tatti have always been extremely gracious and take the time out of their very busy days to stop and make sure my needs have always been met. While there during my purchases on Christmas Eve and every time I come in for services, they make me feel like part of their Lexus family and a princess who just walked through their doors. And when I leave there,I feel like a million dollars. All in all the majority of my experiences with Lexus of Wilmington has been above Excellence. Thank you for all for going above and beyond my expectations,Bridgetta Messina More

They are doing best to make sure you are happy and you are safe on the road are safe on the road More

Wouldn’t buy my car anywhere else. Service department is great as is sales. The best dealership I have ever bought a car from Service department is great as is sales. The best dealership I have ever bought a car from More

Good service, Good Care, Great experience. See you in a few months. I have 2 lexus GS-350 and an LS-500 See you in a few months. I have 2 lexus GS-350 and an LS-500 More