Lexus of Wilmington - Service Center

I was disappointed to learn that my scheduled loaner vehicle was not available upon my arrival despite schedule one and a verbal confirmation the day before the appointment. I was very pleased that D vehicle was not available upon my arrival despite schedule one and a verbal confirmation the day before the appointment. I was very pleased that Danielle Stevens took charge of the situation by securing me another vehicle. Danielle’s customer service and attention to detail is second to none and she is a great asset to Koons. I will only deal with Danielle going forward More

I HIGHLY Recommend their service dept was very responsive to an unexpected problem early in the morning & resolved it quickly without an appt, too. And, I didn’t even lose much time from work. Kudos to Koons to an unexpected problem early in the morning & resolved it quickly without an appt, too. And, I didn’t even lose much time from work. Kudos to Koons. More

I took my car for maintenance and purchased new tires. The car was shaking after the new tires. Took car back to dealership on March 25 and they replaced weights and rebalanced. The car was still shaking. The car was shaking after the new tires. Took car back to dealership on March 25 and they replaced weights and rebalanced. The car was still shaking. Call Kyle Burkert and left a voice mail asking him to call me back since the issue persisted. No call back. Called back on March 26th and left Kyle another voice mail and still no call back. More

As usual over the last 18years George Shaer goes above and beyond. He is professional , friendly, courteous, and shows you and explains everything so you can understand. He is considerate of your concerns and beyond. He is professional , friendly, courteous, and shows you and explains everything so you can understand. He is considerate of your concerns and needs. More

Gran experiencia con el personal,son muy profesionales en su trabajo,son muy eficientes y amigables su trabajo,son muy eficientes y amigables More

Danielle Stevens is an outstanding employee that makes sure the customer receives the service they expect. She keeps you current on the progress of the service. Employees like Danielle are the reason I d sure the customer receives the service they expect. She keeps you current on the progress of the service. Employees like Danielle are the reason I do business with Koons. More

. It’s always good service , very happy with George, very polite , professional and efficient . Very satisfied polite , professional and efficient . Very satisfied More

They picked up the car and dropped it off the next day with a nice loaner. Great service! with a nice loaner. Great service! More

Very conveniently location. Appointment always available. Staff members very caring, personal atmosphere, technology top notch Appointment always available. Staff members very caring, personal atmosphere, technology top notch More

Best check-up ever! Took my car in for the 75,000 check at an agreed on price and often the rep appears with the bad news (he does seem sorry-to-tell you) and you end u Took my car in for the 75,000 check at an agreed on price and often the rep appears with the bad news (he does seem sorry-to-tell you) and you end up with an $800 bill…well, that didn’t happen! Best check-up ever! More