Lexus of Wilmington - Service Center

1st checkup for the NX350 and great service…. our 3rd car bought at this dealer and no complains. our 3rd car bought at this dealer and no complains. More

George is a service pro who cares about the customer,excellent follow up and communication customer,excellent follow up and communication More

Rob Payson, our service representative, always provides excellent customer service and he ensures appropriate repairs are completed. excellent customer service and he ensures appropriate repairs are completed. More

I brought my car in for a 20,000 check. I asked to have a loaner car, however when I arrived there was not one available. I worked with George who went over and beyond to help me, however I asked to have a loaner car, however when I arrived there was not one available. I worked with George who went over and beyond to help me, however. I would have appreciated being given my options before arriving., so I could have plan my day. I ended up having a courteously car take me to my office. More

Danielle Steven's was my Service Advisor. Danielle was very professional and knowledgeable. She answered all my questions and explained ,in detail ,so there were no surprises on the work be Danielle was very professional and knowledgeable. She answered all my questions and explained ,in detail ,so there were no surprises on the work being accomplished and the approximate costs. She kept me informed through the entire process. I would recommend Koons Lexus of Wilmington. More

Danielle Stevens (your Service Advisor) is a great representation of Koons Lexus hospitality. She has excellent customer service skills & very knowledgeable regarding her job responsibilities. What a representation of Koons Lexus hospitality. She has excellent customer service skills & very knowledgeable regarding her job responsibilities. What a pleasure she was to have as my service advisor. More

I had an outstanding experience with Koons Lexus of Wilmington and, in particular, with their service advisor George Shaer. He informed me of my cars condition and provided guidance on what needed to b Wilmington and, in particular, with their service advisor George Shaer. He informed me of my cars condition and provided guidance on what needed to be done. He also kept me well informed about the progress of the work. For me, he represents a great face for this dealership! More

Excellent service! Knowledgeable and courteous staff. They go the extra mile with washing and vacuuming your car before they return it to you. Knowledgeable and courteous staff. They go the extra mile with washing and vacuuming your car before they return it to you. More

My attendant George was excellent! !!! He walked me through everything that was going to be done with my vehicle. When my car was returned to me, the wash was not acceptable. George cam !!! He walked me through everything that was going to be done with my vehicle. When my car was returned to me, the wash was not acceptable. George came to the rescue and wiped it down! More

The service and assistance was stellar! Parts were ready and everyone was especially cordial. Rob was the person overseeing the repair and he was a pleasure to work with. Parts were ready and everyone was especially cordial. Rob was the person overseeing the repair and he was a pleasure to work with. More