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Lexus of Wilmington - Service Center

Wilmington, DE

4.8
270 Reviews
Call Service Center (302) 295-8474

270 Reviews of Lexus of Wilmington - Service Center

Sort by
January 03, 2023

Efficient and courteous. Picked up my car and brought a loaner. On time! Also delivered my serviced car the next day. I left my garage opener in the loaner - the driver al More

by kathyoldenborg
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Stevens, Bill & Tony (drivers). , Rob Payson
Report | Print
Jan 03, 2023 -

Lexus of Wilmington responded

Kathy, thank you for the great review! We are so glad to hear that you had a successful service experience working with the Koons Lexus of Wilmington team. Drive safely, and we hope to see you back again down the road!

January 03, 2023

The associate was professional and kept me informed during the process. It was a pleasure . More

by bobbieb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Payson
Report | Print
Jan 04, 2023 -

Lexus of Wilmington responded

Bobbie, thank you for the great review! We are so glad to hear that you had a successful experience working with the Koons Lexus of Wilmington team. Drive safely, and we hope to see you back again down the road!

December 27, 2022

Great car service with pick up and drop off. Provided proper updates and timely delivery More

by SamJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Bigham
Report | Print
Dec 27, 2022 -

Lexus of Wilmington responded

Thanks for giving Koons Lexus of Wilmington your kudos. We look forward to seeing you again in the New Year!

December 09, 2022

Danielle Stevens was wonderful. Very friendly & efficient & knew alot about cars.She gets 5 stars from me ! More

by mwendyrichards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Stevens
Report | Print
Dec 09, 2022 -

Lexus of Wilmington responded

Thank you for this great review of Koons Lexus of Wilmington! Danielle will appreciate your praise! We are here to help with any of your service needs.

December 05, 2022

Rob did a great job in explaining everything that’s contributed to my problem and service department solved the issue. More

by bobkriner
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Payson
Report | Print
Dec 05, 2022 -

Lexus of Wilmington responded

Thank you for the great review! We are so glad to hear that Rob delivered such a successful service experience. Drive safely, and we hope to see you back again at Koons Lexus of Wilmington!

December 04, 2022

Easy scheduling appointments, trusted service, efficient and considerate service managers (Danielle Stevens). Comfortable waiting area for productive use of wait time. More

by SOMH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Sevens
Report | Print
Dec 05, 2022 -

Lexus of Wilmington responded

Thank you so much for stopping by to review Koons Lexus of Wilmington! It makes our day to hear that Danielle and the team always provide you with the 5-star experience you deserve. Until next time, safe driving!

November 28, 2022

Friendly reception, convenient processing, super smart and efficient service person who took my personal schedule as no 1 to accommodate. She was absolutely terrific More

by Dallaswinslow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle was my service person, Rob Payson
Report | Print
Nov 28, 2022 -

Lexus of Wilmington responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Koons Lexus of Wilmington team. Drive safely, and we hope to see you back again down the road!

November 11, 2022

Great job. Car picked up and returned in a very reasonable time! Keep up the good work! More

by golfergrogg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Payson
Report | Print
Nov 11, 2022 -

Lexus of Wilmington responded

Thank you for being such a fan of the Koons Lexus of Wilmington team. We're delighted your experience with us went so effortlessly. Take care!

November 10, 2022

Koons provides excellent customer service consistently which is why I remain a loyal customer. Bravo! More

by kmleonard67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leigh Encarnacion, Andrew Greene, Chloe Orcutt, Robin Smith, Kim Gallia, Rick Scouten, Rob Payson, Elaine Johnson, Katie Travers
Report | Print
Nov 10, 2022 -

Lexus of Wilmington responded

Thank you for the review! We're happy to have your business here at Koons Lexus of Wilmington, and we appreciate your trust in us to deliver excellent customer service. See you next time!

November 04, 2022

Efficient and fast! Very easy to work with as well as extremely knowledgeable! Thank you Lexus More

by Kimgallia17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Payson
Report | Print
Nov 04, 2022 -

Lexus of Wilmington responded

Our team is thrilled to see your glowing review! Thanks for choosing Koons Lexus of Wilmington and we will see you next time!

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