Lexus of Wilmington

HORRIBLE EXPERIENCE Bought a 2005 Ford F150 at the beginning of May 2014 with 72k miles on it. Around July 5th I realized the transmission sensor went on a couple times Bought a 2005 Ford F150 at the beginning of May 2014 with 72k miles on it. Around July 5th I realized the transmission sensor went on a couple times but i thought it was nothing because it went off right away. A week later I went to get it checked out when I was told a needed a whole new transmission. There is no way this dealership didn't know about the transmission problems or maybe I was lied to when they said they checked out the vehicle. The truck was supposedly brought in on Friday and I purchased it on Sunday so I don't think they even looked this over like they were suppose to. When I called to asked if they could do anything they basically said it was all on me. So now I have to pay around $3000 for a new transmission. More

Happy Returning Customer!! Overall 10 in my book. Excellent experience from beginning to end! Dan is a pleasure to work with. I am a very happy returning customer. Overall 10 in my book. Excellent experience from beginning to end! Dan is a pleasure to work with. I am a very happy returning customer. More

Great Service Mary Lou Galantino wishes to express sincere gratitude for the service rendered at Lexus of Wilmington for over a decade. Through the years, George S Mary Lou Galantino wishes to express sincere gratitude for the service rendered at Lexus of Wilmington for over a decade. Through the years, George Shaer has always been so cordial and accommodating through each needed service experience, including providing a driver to the clinic where I treat patients, in order to maximize the tight time constraints. In addition, my mother Jane Galantino has also received the same courteous service when she had difficulty with her car in the past. We are most grateful to George for his ability to provide expert advice and willingness to "go above and beyond" with each encounter. It is truly a pleasure to have such excellent service at Lexus of Wilmington. More

A long way for nothing At first, Jim seemed very personable and professional. His communication was great. He said the Van was really clean, and that the Carfax was also cle At first, Jim seemed very personable and professional. His communication was great. He said the Van was really clean, and that the Carfax was also clean. When my wife and I actually arrived after an hour and a half drive, he became very focused on our trade. He pushed for the VIN and mileage of our trade before we had even seen the van we were coming to look at. We had to drive him to the used car building 5 minutes away, and when we got there, we waited another 10 minutes for him to pull the car up. 1st Lie. As soon as we stepped out of the building, we saw a big dent at the bottom of the sliding door and the rear quarter panel! This was after I was told that "this car is really clean", and "it looks like no one ever sat in here". We immediately pointed it out and he said he did not see the damage before. The paint was flaking off where the panel was bent under, and there was rust underneath. 2nd Lie. We asked to see the Carfax, and he told us he would have to pull it up. He never looked at it when I asked earlier! 3rd Lie. The used car manager came out to look at the damage. He said he didn't see that when he looked at the car before. When I pointed out the rust underneath the flaking paint, he said, "well I don't get to see every car." So which one is it - did you see the car or not? We then had to drive the salesperson back to the new car building (again in our car). He offered to fill our tank at least, but the $44 in gas was a pittance compared to the time and aggravation we experienced here. I thought coming to a luxury car dealership would result in getting treated better, but it turns out that it's the same run-around. More

IS 350 Convertible Purchase I would highly recommend purchasing your Lexus from Koons Lexus of Wilmington. The customer service that Rob Nestor provided was excellent. The select I would highly recommend purchasing your Lexus from Koons Lexus of Wilmington. The customer service that Rob Nestor provided was excellent. The selection of vehicles was tremendous - they had so many color combinations to chose from and the option to purchase new or certified pre-owned. The entire process was seamless, including the financing. My first service appointment was already pre-set, so I don't have to worry about scheduling that. Love my car and love Lexus of Wilmington! More

THIS IS A REAL POST FROM A REAL CUSTOMER had to let you know this is real due to that my old job was to go on these types of sites and write great reviews for our so-so restaurants(the group had to let you know this is real due to that my old job was to go on these types of sites and write great reviews for our so-so restaurants(the group I worked for). Ok now this is what it is really like dealing with this company. To sum it up.... horrible Summary: Purchased a car 2 years ago used, the person I purchased the car from said he would send me some touch up paint due to some minor blemishes on the car. The paint never came and I called 5 times for it each time I was given a different story, and yes still no paint. One time I received an email that he had but could not mail the paint, I called and was more then willing to pick it up.... he had no paint. Secondly I purchased the 1300-1700$ rim and tire warranty package, I was told that it would cover any AND all damage occurring due to a pot hole or such thing. So I bought it, and recently had to use it just 5 thousand miles before it expired, lucky right. Wrong. For one I still had to pay 65$ when I only pay 220 without the warranty.....Then on top of that Otto's BMW informed me that my rim was bent so it is deemed unsafe to drive, but then Koons Tire Warranty told Otto's that they would not be covering the bent rim since it can hold a seal, even though it is still dangerous and as Beth from Ottos said "if you hit another pot hole on the highway that could be it for you". At this point I start to feel that I purchased my car from Deals on Wheels or some shady car mart in Wilmington. So then I call Deals on Wheels, I mean Koons Lexus of Wilmington, asking what the warranty states it covers. The man who I spoke with said he wasn't sure all he knows is that the rims and tires are definitely covered. This is so great but its so wrong. After letting Beth at Otto's know this she informs me that the company still is refusing, so I go back to call Koons. I call Koons for the second time that day (all before 5pm) and I get another man, this time though he informs me that he sees that I do have a warranty on the wheels but isn't sure what all it covers. Callback a 3rd time because I need someone to answer questions not send me on a goose chase. This time I spoke to someone in finance, which was great, but then he informed me that he wasn't sure what all is covered because they use a "3rd party" for the tire and wheel package, I told him to simply get back to me once someone in the company knows what the product that they are selling includes. So at this point, 2 weeks later, my mind is blown. Since the initial calls I have called in as well as 2 other family members, but yet not a single person we have spoke to can tell us what the tire package covers. Not to mention no one in there had the courtesy to call back, that's just bad business. You would think that you were dealing with the 3 stooges, until I google to find out that Koons actually has other locations. I find this appalling and you all should too, we as a whole need to open our eyes to this type of bad business; otherwise America will continue to crumble around these people that are raking in the cash selling, well, nothing and putting a "3rd party" label on it so no one complains. More

Overall Excellent Experience I had never purchased a car at a dealership before buying one at Koons Lexus of Wilmington, so naturally, I went into the process with many preconceiv I had never purchased a car at a dealership before buying one at Koons Lexus of Wilmington, so naturally, I went into the process with many preconceived notions of dealerships and car salesmen. Bob Barrett and Chuck Raysor were NOT what I expected. They were both patient, accommodating, and of course, very friendly. The cars move fast there, so there it's a pretty low-pressure sales approach, which was just what I needed. I can't say enough about Bob and Chuck. Simply stated, they were great to deal with. I highly recommend Koons Lexus on Pennsylvania Avenue in Wilmington! More

Bob Barrett I would like to take this opportunity to express my complete satisfaction with the Koons Lexus dealership in Wilmington DE. In particular, I would li I would like to take this opportunity to express my complete satisfaction with the Koons Lexus dealership in Wilmington DE. In particular, I would like to recognize Bob Barrett. Over the past six (6) years I have purchased the following three (3) new Lexus vehicles from Bob: 2008 RX350, 2011 GS350, and 2013 RX350. I currently still own the 2011 and the 2013. I also successfully negotiated with Bob the purchase of a 2011 RX350 for my daughter-in-law. Bob is the epitome of a sales professional. He is forthright, honest, and possess the highest integrity. His demeanor is outstanding as is his approach and style. Bob always welcomes me with a warm smile and a firm handshake. I may soon be in the market to replace my wife's 2011 GS. When that time comes I will be happily camped-out on Bob's doorstep. I appreciate Bob's candor and the relationship that we have nurtured over the years. I am in awe of my Lexus vehicles, their design and their power. In fact, my son has a 2011 Mercedes S350 Bluepoint. His 'cedes is nice, but I WOULD NOT trade vehicles with him for any amount of money. Lexus style, engineering, and design are paramount. I appreciate your time for reading this....... John Anderson More

Customer Service I have been a Lexus customer for 14 years. I have always liked the fact that when my car is due for service it is picked up at work/my home and retur I have been a Lexus customer for 14 years. I have always liked the fact that when my car is due for service it is picked up at work/my home and returned. I am fortunate to have had Dan Hayes as my sales consultant; Dan knows the business and he was/is a pleasure to work with. I often email him with questions I may have and Dan always responds. A few weeks ago my key fob had a low battery; I emailed Dan. He suggested I stop by the dealership and he would replace the battery. I have been pleased with all my Lexus vehicles - customer service, also. More

Why waste time with any other dealer? Seriously! Purchasing a vehicle was a big step for me. Not only did I want to find the 'Right Car', but I also wanted to make sure that I wasn't going to be mis Purchasing a vehicle was a big step for me. Not only did I want to find the 'Right Car', but I also wanted to make sure that I wasn't going to be mislead during the process by the many greedy car salesman that are out there that only want to make a quick buck. You couldn't ask for a greater car professional than Bob Barrett. This guy not only knew his stuff, but he made the process of buying a car actually FUN. It was a quick process, and any questions that I might have had were answered truthfully and directly by him. This guy doesn't just want to sell you a car, he wants to make sure you get the RIGHT car, without any buyers remorse. I've shopped around many other dealerships prior to making my purchase, but no other dealer or dealership even compared to the professionalism and the luxury service that Lexus of Wilmington provided. I drove off in a brand new car, and still to this date I have no complaints for the service that I received. If you're looking for a car, I can honestly say that there is NO better place to look than here, so why waste your time? Get to Lexus of Wilmington now! More