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Lexus of Wilmington
Wilmington, DE
974 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 974 reviews
June 15, 2010
There is little presssure to buy, sales staff are knowledgeable. Service hours are flexible, free loaner is a plus, unfortunately for the buyer, Lexus is able to get good price(s) for their cars and knowledgeable. Service hours are flexible, free loaner is a plus, unfortunately for the buyer, Lexus is able to get good price(s) for their cars and service work, but I still trust the service enough to bring my cars here for most of the work after the sale. More
by mglog
Employees Worked With
John S in sales, Lanny and others in service, Leigh
June 08, 2010
Koons Lexus of Wilmington is OUTSTANDING. My husband and I own 2 Lexus's so we visit this dealership on a regular basis. We have found all the employies to be courteous, friendly, knowledgeable and they go I own 2 Lexus's so we visit this dealership on a regular basis. We have found all the employies to be courteous, friendly, knowledgeable and they go out of their way to be helpful. Our experiences at Koon's have only been very pleasant experiences. More
by stewartdawes
Employees Worked With
Lee
September 25, 2009
I WILL NEVER GO BACK TO THIS DEALERSHIP. DO NOT WASTE YOUR TIME HERE. When you purchase a luxury car, you expect superior service. However, you will NOT get any type of service here at Lexus of Wilmi YOUR TIME HERE. When you purchase a luxury car, you expect superior service. However, you will NOT get any type of service here at Lexus of Wilmington. I am extremely shocked by the poor service I received. I have taken my car in twice to this service department - but NEVER AGAIN will they receive my business. I have been to two other Lexus dealerships across the country (CA and NY, this is because of moving several times) and I have NEVER had such poor service. I never imagined that I would be treated with such disrespect. DO NOT TAKE YOUR CAR HERE. The individuals are RUDE and DISRESPECTFUL. Their premises are also extremely outdated. Try another dealership, don't waste your time here. I am never returning. More
by shoppingdel
Employees Worked With
James Greg Ritter
June 25, 2007
Lexus of Wilmington, Delaware is one of the worst car dealships I have ever visited. The staff is rude and the quality of work is poor. You should stay away for any reason. dealships I have ever visited. The staff is rude and the quality of work is poor. You should stay away for any reason. More
by poc215
