Lexus of Wilmington

I purchased my Lexus in 2000 and it was actually a pleasant experience! The salesperson was SO friendly and honest. She is no longer working there or I'd mention her name. I have been taking my car ba pleasant experience! The salesperson was SO friendly and honest. She is no longer working there or I'd mention her name. I have been taking my car back to Lexus of Wilmington for 11 years and have always had fantastic service. I am especially impressed with the prompt and courteous attention from both George Shaer in the Service Dept and Leigh Encarnacion in Customer Service. In all those years my car has been ready when promised except for one time...and that time only an additional half hour was needed. I am always provided with a new, clean loaner when I am not able to wait for my car. The waiting room is attractive and comfortable and a wide selection of beverages is always offered. I would highly recommend this dealer to anyone who is looking for quality service as well as wishing to be treated with courtesy and respect. More

I would like to commend Leigh Encarnation, who in serviced me on the rather complex blue tooth / cell phone setup, a feature I had not used since I bought the RX about 18 months ago. Leigh did an ex serviced me on the rather complex blue tooth / cell phone setup, a feature I had not used since I bought the RX about 18 months ago. Leigh did an excellent job both programming and showing me how to program this nice hands free telephone feature. Also, I brought my 350 RX in for its 20M mile maintenance. As usual, the service and courtesy of the service folks was excellent. I enjoyed working with Al over the 11 years and 3 cars I have brought from this dealership. He goes the extra mile whenever necessary. More

I have had several Lexus' since 1993 and the service department is the number one reason I keep coming back. They all have great personalities and are wonderful to work with every time I come in for ser department is the number one reason I keep coming back. They all have great personalities and are wonderful to work with every time I come in for service. I truly enjoy taking my car in for service! Not a chore at all. More

My daughter saw a 2008 IS250 online at Koons and her and I went and met Ronny. He made my duaghter feel comgortable with our decision to purchase the IS. It was exactky the color she was looking for and Ron I went and met Ronny. He made my duaghter feel comgortable with our decision to purchase the IS. It was exactky the color she was looking for and Ronny gave us a wealth of information about this vehicle including the certified warranty. It was like purchasing a new vehicle. He was easy to talk with and he had no hidden agenda. I would recommend Konns and especially Ronny to anyone looking for a new or used vehicle in the future. Thanks Fran Chudzik More

We just purchased our 4th Lexus, a 2011 RX450H. The first 3 were also purchased at Koon's Lexus of Wilmington. The salesmen involved in our previous purchases were good, but Ron Gibboni was excellent. He an 3 were also purchased at Koon's Lexus of Wilmington. The salesmen involved in our previous purchases were good, but Ron Gibboni was excellent. He answered all of our questions before they were asked and more. Purchasing a new car is usually stressful, it wasn't this time, thanks to Ronnie G. and Alex. Whether we were there for service or just to browse, Alex Hafer always makes us feel very comfortable. The service department is the best around. In the past, before owning a Lexus, we've ventured away from dealership service departments due to lack of or poor service. Since we've owned a Lexus, the only place our vehicles are serviced, is Lexus of Wilmington and we've been very satisfied. We would definitely recommend Koon's Lexus of Wilmington to friends, family and anyone shopping for a new vehicle. More

This was the most enjoyable car buying experience I have ever had. The salesman was well educated, well experienced in the world, articulate,and very knowledgeable about automobiles and the Lexus product li ever had. The salesman was well educated, well experienced in the world, articulate,and very knowledgeable about automobiles and the Lexus product line. He did not try to sell me, but let the car sell itself. All my questions were promptly and completely answered. More

Being a woman, I appreciate the peace of mind Koons Lexus of Wilmington gives me. At the recomendation of my father, I purchased my first certified pre owned Lexus and have never looked back.They have assist of Wilmington gives me. At the recomendation of my father, I purchased my first certified pre owned Lexus and have never looked back.They have assisted with sales/service and auto body repair. The first thing I noticed is customer service-you are treated with respect be it whether or not you have a brand new car or a 5 year old car. I always have had problems with service-not so at Koons-they listen to you when the car comes in for service to diagnose any issues. They are flexible as far as getting the car getting there which works for different schedules. As far as sales go-Leigh is the face of the dealership-always ready to assist customers to make sure their Lexus experience is one they want to repeat. She does a wonderful job of doing that. More

We had the best car buying experience possible. Doug Horst was upfront, honest, kind, attentive and quick. We knew what we were getting before we called Doug. He treated us with respect and the price wa Horst was upfront, honest, kind, attentive and quick. We knew what we were getting before we called Doug. He treated us with respect and the price was phenomenal. We had it shipped from Delaware to Houston, and would do it again. It was worth it. We truly cannot say enough good things about Doug. He was probably the most knowledgeable salesman we have ever come across. We strongly recommend this dealership and Doug Horst for your car buying experience. We love our brand new 2011 Lexus CT200h! Thank you so much! More

I initially visited the dealership to browse the vehicles on the lot. I was greeted by Doug Horst who took me to the inventory warehouse. The collection and quality of pre-owned vehicles are amazing. But, on the lot. I was greeted by Doug Horst who took me to the inventory warehouse. The collection and quality of pre-owned vehicles are amazing. But, Doug's professional demeanor, patience and knowlege about the cars got my attention. I was also impressed by the class look of the show room and sales staff. I had a wonderful experience at the dealership and subsequently purchased a 2009 Lincoln MKS. More

I gave Koons service a great rating because of the excellent job Lanny Hamilton did in making sure our Lexus was done on time and correct. I have been dealing with Lexus of Wilmington since 2001 and L excellent job Lanny Hamilton did in making sure our Lexus was done on time and correct. I have been dealing with Lexus of Wilmington since 2001 and Lanny has always provided excellent customer service. More