Lexus of Wilmington

No Hassle sales approach & great customer service I had 3 great leasing experiences at Lexus of Wilmington. Each Car more advanced then the one before. The sales people all 3 times knew their product I had 3 great leasing experiences at Lexus of Wilmington. Each Car more advanced then the one before. The sales people all 3 times knew their product well and made sure I understood how to use all the features 100%. I wont buy a Lexus anywhere else. More

Easy, smooth car buying experience! Doug was exceptional to work with. We began our relationship via an online chat. Doug was responsive and respectful from the start. He emailed me t Doug was exceptional to work with. We began our relationship via an online chat. Doug was responsive and respectful from the start. He emailed me the information I requested on the vehicle I was interested in. When we arrived at Lexus of Wilmington he greeted us with a smile and a genuine warmth. He reviewed the ES 350 with us answering all of our questions. On the test drive he was easy going, highlighting the cars features. The drive was both informative and provided a nice sense of the vehicles performance. Throughout the entire process Doug's easy going nature and sense of humor showed through. Zero pressure working with Doug and he managed the entire process. Pricing on both the car we purchased and our trade were very fair. No need to attempt to haggle as the numbers were fair from the start. If you are looking for a Lexus and want a hassle free buying experience, go to Lexus of Wilmington. The management team runs this dealership like no other I have ever visited. Every employee, truly ever employee said hello during our visit! More

Amazing buying experience I appreciate all the help from all of the "Koons Lexus" personnel. On my side, it was a "walk-in search for a car" :) I have been interested in RC F m I appreciate all the help from all of the "Koons Lexus" personnel. On my side, it was a "walk-in search for a car" :) I have been interested in RC F model for quite a while, and came to Koons to see the real vehicle to make sure I am gonna like it as much as I liked it on the picture. I really appreciate my sales person, Anthony DiIenno's help in handling my search requests. He was very professional and courteous, and made everything go very smooth and pretty fast. I don't think I have ever shopped for a car this quick :) It took about 5 days from the day I first talked to Anthony to the day when I drove away with my new car. He is a very knowledgeable sales person, very polite, attentive, and it was my pleasure to deal with him. Everyone of the personnel I have been introduced to was awesome, attentive, and really helpful. Special thanks to Andrew Greene for making sure all the financial aspects of this deal were satisfying and in order, and thanks to Kelly Angelos and Leigh Encarnacion for taking an extra step to make my buying experience even more special and enjoyable! Thanks Koons Lexus of Wilmington for helping me become an owner of a gorgeous brand new 2015 RC F! More

Awesome Experience!!! Honestly, going to a dealership is never at the top of my list of pleasant experiences; however, that is not the case with Koons Lexus of Wilmington. Honestly, going to a dealership is never at the top of my list of pleasant experiences; however, that is not the case with Koons Lexus of Wilmington. The salesman I dealt with previously was ill and I was greeted by the sales manager Chuck and quickly assisted by John Skehan. To say he was non pressuring, accommodating and just all around friendly is an understatement. Actually, I was hesitant to keep my appointment since Jim Fortgang was out that day; but, there was no lack of excellence with John. So personable and genuinely kind has my sister considering purchasing from Koons. Marvelous car, super assistance, hassle free!!! Who could ask for more when purchasing or leasing a vehicle. Highly recommend!!!! More

I'd be hard-pressed to buy anywhere else. I've had TWO wonderful leasing experiences here at Lexus of Wilmington. Both times, John Skehan went out of his way to ensure I had the BEST customer I've had TWO wonderful leasing experiences here at Lexus of Wilmington. Both times, John Skehan went out of his way to ensure I had the BEST customer experience. This most recent time - earlier this week - John knew I couldn't get in the for a test drive, so he brought the car to me. Who does that? I felt like Taylor Swift or something.... Then, when I got in there to do the final paperwork and pick up the car, it was as smooth as could be...no surprises at all. Before I drove off with my car though, Matt, the technologist, spent a good amount of time with me so that I knew exactly how to use all the bells and whistles my new NX200t has to offer. Check them out. You cannot go wrong! Oh, and by the way, we have all of our service done here as well. They always treat us as if we are their one and only customer. More

Unforgettable experience!!! Thanks Pernell ! Pernell and his team were awesome. I have dealt with many dealerships in my life not only as a customer but also i know their kitchen from inside... I Pernell and his team were awesome. I have dealt with many dealerships in my life not only as a customer but also i know their kitchen from inside... I should say they are the most transparent and straightforward dealership. Pernell was very knowledgeable and courteous to give all the options without pushing or trying to manipulate. Most of all he made impression of salesperson working on customer side trying to give a customer as best deal as possible and let to know about all the running specials and advantage that could be used rather than working on just to make more money for himself and the dealership. It gave me peace of mind that i had been taken care of. Hard to find client adviser/managers like him. Made a deal for the RX 350 F-sport and extremely happy. Will visit them again for next purchase and refer friends and family. More

Leasing 2015 CT200h Worked with Doug Horst over e-mail to lease a 2015 CT200h. He was very responsive and the first offer he gave me was very reasonable. A very pleasan Worked with Doug Horst over e-mail to lease a 2015 CT200h. He was very responsive and the first offer he gave me was very reasonable. A very pleasant car buying experience and would recommend this dealership to anyone. I will be purchasing from Doug again for my future car needs. More

Excellent Leasing experience Leasing 2015 Lexus RX 350 was a very pleasant hassle free experience.Thanks to the Robert Nestor for all the help and support. God Bless Leasing 2015 Lexus RX 350 was a very pleasant hassle free experience.Thanks to the Robert Nestor for all the help and support. God Bless More

Great experience with Koons Lexus of Wilmington I would like to share my very recent (December 12, 2014) experience buying new care (Lexus IS350) from Lexus of Wilmington. From the first time since I would like to share my very recent (December 12, 2014) experience buying new care (Lexus IS350) from Lexus of Wilmington. From the first time since I contacted them thru their website and all the way thru delivery process I would say it was easy and plesant experience for me. Their internet manager Chris Pyle gave me great price and stood behind his numbers to the penny. Car delivery and paper work has been handled by Doug Horst. Dealing with Doug has been best car buying experience to me ever. He was professional, polite, very pro-active, and treated me like a royalty. All people I met in Koon’s Lexus has been very nice, professional and attentive to my needs. I really felt great during my time buying new car at Lexus of Wilmington. If you want to get great deal(s) and buying experience don’t hesitate to contact Doug and Chris at Koon’s Lexus of Wilmington. Strongly recommended. More

Excellent Experience My husband and I had an excellent experience at this dealership, The service dept. (Moe) is an outstanding guy , Very informative and knowledgeable. My husband and I had an excellent experience at this dealership, The service dept. (Moe) is an outstanding guy , Very informative and knowledgeable... Best experience I have ever had at a dealership ..I would recommend this dealership to everybody...Will definitely be coming back... All the sales people and service , even the janitor (Alex) very nice ... Thank you for the wonderful experience we had there ....Give everybody a 10 on scale !!!! David and Tina MacEmcy More