Lexus of Wilmington

Best car buying experience ever. I really can't say enough about our recent experience at Lexus of Wilmington. I recently totaled my first Lexus, (RIP) so looking for another was kind I really can't say enough about our recent experience at Lexus of Wilmington. I recently totaled my first Lexus, (RIP) so looking for another was kind of bitter-sweet. Pernell and the rest of the team went above and beyond any and all our expectations. We were traveling from out of state, so he took the time to take a detailed video of the car to email to me prior to going down. Everyone was so accommodating and friendly when we got there. We took the car out for a spin, and they even cleaned it up again before we settled the purchase. It was immaculate to begin with, so I was pleasantly surprised they would take the time to be that meticulous. Pernell made sure we were all set to go with everything, and wasn't at all pushy or anything like you might expect from a salesperson. Their entire inventory is very impressive; only the best cars in excellent condition. You can't beat their prices either. Hands down best car buying experience my husband and I have ever had. I know we'll be going back for our next purchase, even though we live almost 4 hours away! It's worth the drive. More

Koons Lexus of Wilmington, I recommend them highly You feel very comfortable when you walk thru the front door of this dealership. Doug Horst approached me and asked how he could be of service to me. You feel very comfortable when you walk thru the front door of this dealership. Doug Horst approached me and asked how he could be of service to me. I immediately liked how he took a personal approach to my reason for searching for a new or different Lexus than the one I was driving. I never felt any sales pressure, just his professional way of answering my questions about the new 2015 Lexus models and the pre-owned cars available. I purchased a 2014 RX 350 from this dealership with Doug's guidance and excellent follow up through the whole process. I highly recommend Koons Lexus of Wilmington and especially Doug Horst for his excellent sales service. Joe Van Trump More

Great car buying experience! I had the pleasure of working with Pernell Pressey and Brooke Radzik on my car purchase today. They both were fantastic to work with! I would highly r I had the pleasure of working with Pernell Pressey and Brooke Radzik on my car purchase today. They both were fantastic to work with! I would highly recommend this dealership. Everyone was polite, courteous, and accommodating. It is also great how they have the pre-owned vehicles in from the elements. More

Mrs. Bonvetti has a FAVORITE SALES PERSON This is my second Lexus and my choice for a salesperson both times has been Doug Horst. If you aren't HAPPY with Doug of Lexus of Wilmington, you won This is my second Lexus and my choice for a salesperson both times has been Doug Horst. If you aren't HAPPY with Doug of Lexus of Wilmington, you won't be Happy any where! It doesn't stop with Doug. It's the whole staff at Lexus of Wilmington that goes over an above all expectations. From the top of the staff to the bottom, They are #1 and Doug even laughs at my jokes...just kidding about that. It's a Great vehicle and a Great Staff. Need I say more? More

UNTRUSTFUL DEALERSHIP They lied to us! This is a very untrustful dealer. Instead of truthfully saying that they sold the car we test drove and based our negoations on; t They lied to us! This is a very untrustful dealer. Instead of truthfully saying that they sold the car we test drove and based our negoations on; they said the car had a chip in it. They claimed they didn't want to give us a car with a chip. However, when we asked to inspect the chip, they said it would be difficult to get the car back because it was already at the Port of Wilmington - which was another lie. When we called them on this fact, the Sales Manager blamed the young salesman for this major screw up. I would DEFINITELY not buy a car from this dealership. This situation makes you wonder what else they are up to. More

Great experience I had my car in for a basic service. I was impressed by the courtesy, professional demeanor and overall competence of every employee. Service direct I had my car in for a basic service. I was impressed by the courtesy, professional demeanor and overall competence of every employee. Service director Jason deserves credit and a special thanks to rob payson, Brittany and Janice. More

GREAT EXPERIENCE I just purchased a Lexus from Lexus of Wilmington and am extremely happy. I had found the best price Lexus online and contacted Doug from Lexus who a I just purchased a Lexus from Lexus of Wilmington and am extremely happy. I had found the best price Lexus online and contacted Doug from Lexus who assisted me with trading in a leased car and purchasing my new car. I drove from NJ to Wilmington mainly because of the pricing AND because I felt that Doug really went the extra mile to assist me with trading in a leased car that had payments remaining. Overall the staff was amazing. Doug and Brian were very professional, patient and kind, along with the other staff members. I will definitely refer Lexus of Wilmington and return for another Lexus More

Consistently Amazing! This dealership provides premium customer service. They are fast and friendly. They exceed the expectation in making you feel like a valued customer. This dealership provides premium customer service. They are fast and friendly. They exceed the expectation in making you feel like a valued customer. The Best! More

Very happy I’ve updated my review to 5 stars because all of my issued have been addressed by management at Koons Lexus. In my opinion the best way to rate a I’ve updated my review to 5 stars because all of my issued have been addressed by management at Koons Lexus. In my opinion the best way to rate a business isn’t how they react when things go great, it’s how they react when things don’t go like they should. I can say with 100% certainty that this dealership is a respectable business that values their customers and their reputation. We will be purchasing our next vehicle from them. So, let’s start at the beginning. I purchased a Jeep from their used sales department in November of 2014. The car is beautiful and we’re extremely happy with it. We were able to purchase an extended warranty that will cover the Jeep until there are over 100,000 miles on it. I filled out the paperwork and left with the Jeep. We got a phone call to come back down because there was a problem with the paperwork. There was an issue with the cost of the extended warranty and the dealership took ownership of the error an honored the original price I was quoted and I was able to finance the warranty interest free. In the end I actually ended up with a lower monthly payment then I was originally quoted. About a week later I got a FedEx in the mail because the dates were wrong on the paperwork, so a few more signatures and we were all set. I did review all the paperwork and they weren’t playing a “bait & switch”. They were just simple, clerical errors that can happen to anyone. It really wasn’t a big deal, and the inconvenience was minimal. (And, I actually got to skip a payment in December since the paperwork wasn’t right so that helped with Christmas!) Since I live in PA and purchased the car in DE I had to get it inspected in PA, and Koons Lexus was going to reimburse me for the cost of inspection and all repairs. I was told this verbally and given it in writing. I was told to take the Jeep to my normal mechanic and forward them the bill. The mechanic advised me that in order to pass inspection the Jeep would need new brakes, rotors resurfaced and a new power steering line. I called the dealership and was told they needed to pull my paperwork and would call me back. The manager (Chris) said to go ahead with the work. After the work was done, he had an issue with the brakes being replaced. After some back and forth, I got in contact with Leigh who put me in contact with Jason. Jason asked me to bring the parts down to him. I did that, and was extremely happy with the result of our conversation. As it turns out, the mechanic took advantage of me, and Jason explained everything clearly. They would have passed inspection, and the brakes should not have been replaced. Jason contacted the mechanic on my behalf, but was having a problem getting in contact with anyone who would assist him. Since I called to check with the dealership prior to authorizing the work, they did agree to cover the cost of the repairs and take up the issue with the mechanic. So, even though the work shouldn’t have been done the staff at Koons Lexus took care of me and I honestly feel they have their customers best interest at heart. At the end of the day what more can you ask of a business? They hold their employee’s accountable for their errors, they take great care of their customers, they value lasting relationships and they take great pride in being a highly rated car dealership. More

WAY TO GO!!! Terry and Doug were excellent in handling the purchase of my 2015 RC350 S Sport...There friendliness was very welcoming and made this purchase quite c Terry and Doug were excellent in handling the purchase of my 2015 RC350 S Sport...There friendliness was very welcoming and made this purchase quite comfortable...My wife and I were pleased with their expertise in making us less nervous in this major purchase...I would highly recommend dealing with Koons dealership in the ongoing future and would highly recommend others doing the same...Thanks so very in making this a memorable experience for both my wife and I...PEACE!!! More