Lexus of Wilmington

Lance Bartel is a very knowledgeable and very professional sales rep. Was a pleasure to work with Lance Bartel on this LX 470 trade in and LX 570 new purchase. I was not going to trade up but Lan professional sales rep. Was a pleasure to work with Lance Bartel on this LX 470 trade in and LX 570 new purchase. I was not going to trade up but Lance Bartel helped me make the decision without pressure. The merits of the deal were convincing. Am very happy with the new vehicle. I recommend Lance highly as he is the most knowledgeable and most professional sales rep i know. More

I came to Koons looking for a used car. Doug Horst helped me with the finding exactly what I wanted. I felt no pressue whatsoever as you do in most car dealerships. All of the used cars that Koons h helped me with the finding exactly what I wanted. I felt no pressue whatsoever as you do in most car dealerships. All of the used cars that Koons had on display were in top notch shape and even kept indoors. I would definitely return to Koons Lexus of Wilmington when I am car shopping in the future. More

I was totally satisfied with my new vehicle purchase of my new 2011 GS350 Lexus at Koons Lexus in Wilmington DE. It was a pleasure to work with Bob Barrett during the sale negotiations. Bob made me feel th my new 2011 GS350 Lexus at Koons Lexus in Wilmington DE. It was a pleasure to work with Bob Barrett during the sale negotiations. Bob made me feel that I was an integral part of the sale process. Because I had purchased our 2008 Lexus RX350 from Bob (back on ~02/2009) I was familiar with Bob's unique style and great demeanor. I have been exceptionally pleased with all aspects of Koons Lexus i.e. the service department, the finance dept. and the new car get-ready dept. I will, without hesitation, recommend my friends and co-workers to purchase their next vehicle from Koons Lexus. More

This is the 10th car that we have bought from Lexus of Wilmington and we always go back to Lance since he has been honest and fair with us and always made our exsperiance wonderful. He is an asset to you Wilmington and we always go back to Lance since he has been honest and fair with us and always made our exsperiance wonderful. He is an asset to your brand. Also Greg Ritter is a great asset to Lexus and has always made sure that our service exsperiances are great and easy. I can't say enough good things about both of these Two men. Alan Levin More

I was very much impressed with the sales person John Skehan in providing me the car I need. He gave me the price and the car details. Skehan in providing me the car I need. He gave me the price and the car details. More

My first purchase of a Lexus in 2005 was not a good experience. I never returned to that dealer and began using Koons for all of my service needs. When I was thinking about trading that car in, Koons experience. I never returned to that dealer and began using Koons for all of my service needs. When I was thinking about trading that car in, Koons was put to the test. They did not dissapoint. Mr Barrett was my sales consultant. He was receptive to my interest,was able to assist me with the decision to purchase another Lexus and made sure I was educated about all the options available. He shared financing options and incentives. I never was pressured or left waiting. The end result was a new car for me and a check in the PLUS column for Koons. More

Very nice and professional staff. the best price. the best dealership. A few months later,I will buy new car for my doughter. it will be only here. I am very happy with my care. Very comfortable, man best dealership. A few months later,I will buy new car for my doughter. it will be only here. I am very happy with my care. Very comfortable, maneuverable and reliable car. I love this GPS sistem. More

The sales team was very helpful with 1 - giving details The sales team was very helpful with 1 - giving details of the vehicle during the test drive 2 - of course offering a test drive 3 - honest with c The sales team was very helpful with 1 - giving details of the vehicle during the test drive 2 - of course offering a test drive 3 - honest with condition of car and car price 4 - honest with making recommendations based on customer's likes/ dislikes/ wants etc 5 - finance team did a great job offering a very competitive rate for financing 6 - follow up calls to ensure everything was working fine after the sale 7 - flower baskets after sale 8 - promise to fix up any issues and stand by the promise 9 - overall a very courteous, friendly, respectful experience More

I bought my Lexus SUV several months ago. I checked the price others were paying for that vehicle on different web sites. Finally my wife and I visited Koons Lexus in our town (Wilmington DE). I gave them price others were paying for that vehicle on different web sites. Finally my wife and I visited Koons Lexus in our town (Wilmington DE). I gave them the price others were paying for that vehicle. Very surpisingly I was offered exactly the same price that I was hoping for, without any further discussion. In my entire car buying history, which spans over 20 years, such pleasant buying experience had never occurred. I am most appreciative of Koons Lexus and particularly to Mr. Dan Hayes, whom I very highly recommend. More

George Shaer is excellent! He really represents the dealership well and their goal to be the best in providing excellent customer service. I have bought two Lexus' from Koons Lexus of Wilmington and it dealership well and their goal to be the best in providing excellent customer service. I have bought two Lexus' from Koons Lexus of Wilmington and it is because of this great customer service that I go to them. More