Lexus of Wilmington

Above and Beyond I have a nine year old SUV. When it went in for service I was doing two repairs that were scheduled. Mo asked me if everything else was fine and I r I have a nine year old SUV. When it went in for service I was doing two repairs that were scheduled. Mo asked me if everything else was fine and I replied that I thought so but mentioned some things that I had observed as I was driving it in for the service. He wrote them down and I left. Very quickly I was notified that there were a couple of other items that needed to be addressed. To shorten a very long story Lexus was extremely helpful in helping me resolve some pretty complicated repairs. Lexus of Wilmington and Mo went above and beyond what I would have expected from any dealership. I now have my SUV back and it is just humming like new. THANKS. More

Exceptional When I first arrived at Lexus of Wilmington I was greeted by Doug Horst. The fact that I was approached by Doug within the first few minutes of my ar When I first arrived at Lexus of Wilmington I was greeted by Doug Horst. The fact that I was approached by Doug within the first few minutes of my arrival spoke volumes to me. I'm a 29 year old woman who was on the way to the gym that evening so I was not dressed as appropriately as I had liked. That did not matter to Doug. Not too many people would have taken the time to answer all my question. Doug treated me with the utmost respect. He showed me the many features of the IS 250. Doug also assured me that I didn't have to settle for something in his dealership's inventory and that in the event the car of my dreams was not available, he would be able to find it for me (fortunately my new purchase was available that day). It is due to Doug's professionalism that I will forever be a customer of Lexus of Wilmington and will highly recommend them. More

Phenomenal Staff I was referred here by a good friend who had a great experience buying a car here. To say the least, this place was phenomenal. What makes this dealer I was referred here by a good friend who had a great experience buying a car here. To say the least, this place was phenomenal. What makes this dealership so great to me is the outstanding down-to-earth customer service I received when browsing. My dealer (Alex Cordero) was very honest and always kept my satisfaction his top priority. He made the buying process such an elegant experience, I would absolutely recommend to anyone looking to get a great deal, at a reasonable price, along with outstanding service. More

exceptional My experience with this dealership is exceptional mostly because of service advisor Rob Payson who is very easy to deal with and is always willing My experience with this dealership is exceptional mostly because of service advisor Rob Payson who is very easy to deal with and is always willing to work with you. It is because of him I take my Rx350 to Lexus of Wilm. for all my service needs. He should be highly commended. I also want to give kudos to Janice the cashier who always is very friendly and to Doug Horst, sales rep who always has time to answer any questions regarding new vehicles when I am just in for routine service. When the time is right I certainly will purchase another new vehicle from him. Cannot forget Leigh Encarnacion, with customer service, always very pleasant and friendly. These people are some of the employees that make Lexus of Wilmington a pleasure to deal with More

exceeds customer service expectations Entered the service department with what I felt was a major problem. Jason analyzed it from the the technical and cost aspects. Leigh (customer servic Entered the service department with what I felt was a major problem. Jason analyzed it from the the technical and cost aspects. Leigh (customer service manager) and Debbie (technology expert) joined Jason to resolve my problem that satisfies both Koon's and me. Thanks to Leigh, Debbie, and Jason I am a very satisfied customer. More

Very Courteous and Professional The entire team at Koon's Lexus was first class and our purchase experience was pleasant and without any unnecessary drama. We changed our minds a nu The entire team at Koon's Lexus was first class and our purchase experience was pleasant and without any unnecessary drama. We changed our minds a number of times on delivery date and time and the folks at Koon's responded, never dropping the ball. This is our fourth consecutive car bought from the Lexus of Wilmington dealership. More

Class Act - A role model for other dealerships!! I don't usually take my vehicles to the dealer for service, as I have a long time trusted mechanic. But, I had a warranty covered repair needed found I don't usually take my vehicles to the dealer for service, as I have a long time trusted mechanic. But, I had a warranty covered repair needed found by my own mechanic. He convinced me this dealership was well respected. I was doubtful, but they proved me wrong. Every person I dealt with, from answering the phone, receptionist, service advisor and lot attendants were pleasant and knowledgable. I didn't have to wait all day wondering if my car would be completed. They called and emailed immediately. I don't look forward to unanticipated service calls, but I would certainly not hesitate to trust this dealership. More

Lexus of Wilmington Prompt & Courteous Over the years, the service staff at Lexus of Wilmington have been courteous, caring, professional, and prompt in addressing my concerns and providing Over the years, the service staff at Lexus of Wilmington have been courteous, caring, professional, and prompt in addressing my concerns and providing exceptional service. I would especially like to thank Rob Payson, Assistant Service Manager for making me a priority and keeping me safe. Thank you. Claudia Wright More

Mr. Sidik's Although the caring and personal assistance and service provided by everyone with whom we came in contact since purchasing the automobile, it is imper Although the caring and personal assistance and service provided by everyone with whom we came in contact since purchasing the automobile, it is imperative that we state unequivocally the outstanding personal service that Mr. Sidik offered to our needs. he was so directly consulting with us about the status of the automobile that, prior to picking it up, we wanted his own deriving test so that we would feel comfortable of receiving it in the shape we expected. As an educator (retired) I must express the feeling that someday when a position becomes available, Mr. Sidik perhaps should be considered for training duties of newcomers and for renewals of all employees in his field. More