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Lexus of Wilmington

Wilmington, DE

4.9
923 Reviews
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2100 Pennsylvania Avenue

Wilmington, DE

19806

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Showing 923 reviews

April 07, 2011

We had the best car buying experience possible. Doug Horst was upfront, honest, kind, attentive and quick. We knew what we were getting before we called Doug. He treated us with respect and the price wa More

by trisct200h
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Horst
April 07, 2011

I initially visited the dealership to browse the vehicles on the lot. I was greeted by Doug Horst who took me to the inventory warehouse. The collection and quality of pre-owned vehicles are amazing. But, More

by George Chambers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Horst
April 06, 2011

I gave Koons service a great rating because of the excellent job Lanny Hamilton did in making sure our Lexus was done on time and correct. I have been dealing with Lexus of Wilmington since 2001 and L More

by Rick Horsey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lanny Hamilton
March 28, 2011

I gave this Dealership a great review because I recieved great customer service from everyone I came in contact with. And more importantly they gave me what I wanted. Its a very freindly enviroment. Also my More

by SoPrudent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney
March 27, 2011

I gave a superior rating because Leigh helps with every aspect of the service. She is courteous, and goes out of her way to make sure I have received the highest level of service possible. I feel very c More

by Ciro DeSaro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leigh Encarnacion
February 21, 2011

Dealership is outstanding with every visit. The next time I buy a vehcile it will be from this dealership due to their excellent customer service. Service department is very efficient and knowledgeable. Ther More

by mervin.daugherty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
July 11, 2010

Koons Lexus of Wilmington showed much grace and generosity to my family. After a salesman in service demonstrated insensitivity to our personal situation, customer service was very willing to make More

by kenyasmith
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Leigh Encarnacion and Greg Ritter
July 05, 2010

As indicated in the survey extended experience with the dealership has been GREAT. I had a lease contract for my vehicle that terminated this month. I was not in a position to my a purchase and enjoyed m More

by syl121643
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
lee
June 15, 2010

We concur that Koons Lexus of Wilmington is excellent. Not only do they sell a quality product, but also they back what they sell with competent service and support. Our most recent experience with Koo More

by SaniDel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ritter
June 15, 2010

There is little presssure to buy, sales staff are knowledgeable. Service hours are flexible, free loaner is a plus, unfortunately for the buyer, Lexus is able to get good price(s) for their cars and More

by mglog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John S in sales, Lanny and others in service, Leigh
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