Lexus of Wilmington

The best purchasing experience ever! I have been a Lexus customer for years (over 20 vehicles) and was looking for specifically equipped car that was only available out of state. Sales ma I have been a Lexus customer for years (over 20 vehicles) and was looking for specifically equipped car that was only available out of state. Sales manager, Robert Nestor and Sales Consultant, Doug Horst made the entire process seamless. We quickly came to an agreement on price and they easily arranged shipping of the vehicle to my state of residence. These guys are really about customer satisfaction. I purchased a special vehicle and the following treatment was more than in line with the purchase. They arranged for service advisor, Riter Ennis to travel out of state to spend the day going over all of the features of the car. I cannot say enough good things about these gentlemen other than I hope to be able to purchase additional vehicles from them in the future! More

We bought a hybrid We went to Lexus of Wilmington wishing we could get a hybrid but resigned to bying a new conventional drive ES350, because of the additional cost of a We went to Lexus of Wilmington wishing we could get a hybrid but resigned to bying a new conventional drive ES350, because of the additional cost of a hybrid. We looked at a new ES350, and mentioned our interest in a hybrid to Doug Horst. He opened the listings of preowned dealer certified cars. We found a 2014 ES300h with only 16000 miles on the odometer. That caught our interest and when we learned the no-haggle price we were sold. We saved thousands compared to the price of a new conventional car and got the hybrid we wanted. We had intended to shop around, but the no-haggle pricing and dealer certification program made it easy to buy without feeling we had to shop to get the best deal. Doug was a no-pressure guy. He made the buying experience a pleasure. More

Title Efficient, effective, pleasant service. Why is it necessary to expend 25 words when 4 are equally expressive. The problem with communication is the Efficient, effective, pleasant service. Why is it necessary to expend 25 words when 4 are equally expressive. The problem with communication is the use of more words than necessary. More

Love my es350 My experience at Lexus of Wilmington was perfect! Don Reeder was so helpful and made my day easy and fun! Love Love Love my car! He was so supportive My experience at Lexus of Wilmington was perfect! Don Reeder was so helpful and made my day easy and fun! Love Love Love my car! He was so supportive after I left the showroom too! More

Certified Lexus Purchase We just purchased a Lexus certified pre-owned ES 350. The process was virtually pain-free which is hard to find when purchasing a vehicle! Due to th We just purchased a Lexus certified pre-owned ES 350. The process was virtually pain-free which is hard to find when purchasing a vehicle! Due to the staff's expertise, knowledge, and attentiveness to customer service, and of course the quality of the vehicle we purchased, we would definitely recommend Koons Lexus of Delaware to anyone in search of a Lexus! More

Doug Horst & Team made it easy. After several test rides in other SUVs, it was my ride in a 2015 RX350 with Doug Horst that convinced me to get one. Unlike short "around-the-block" After several test rides in other SUVs, it was my ride in a 2015 RX350 with Doug Horst that convinced me to get one. Unlike short "around-the-block" rides at other dealerships, Doug insisted on taking me through the winding roads in the Valley and around the reservoir to let me get a real appreciation for the vehicle, pointing out its many features along the way. The car practically sold itself. Doug, Drew and team made the rest of the process easy. You can learn a lot about different cars, features and programs on the Internet, but nothing beats a test drive. And a salesman who isn't in a hurry to get to the next deal. More

Friendly and courteous Staff I waited on my 25,000 factory recommended service with the plan to spend at least 2 hours at the dealership but Mo, my service specialist got me in an I waited on my 25,000 factory recommended service with the plan to spend at least 2 hours at the dealership but Mo, my service specialist got me in and out in about minutes with my car thoroughly washed also. Each time he passes by as I was waiting in the waiting room, he updated me, saying "we will get you out of here in ...minutes. He kept every word. I should not forget that he gave me a discount better than the coupon I had at hand. More

Purchased 3rd Lexus , Enjoyable experience My wife and I purchased our 3rd Lexus from Doug. Our experience was enjoyable. Did not feel any pressure. I was able to trade in my old Rx350 and upg My wife and I purchased our 3rd Lexus from Doug. Our experience was enjoyable. Did not feel any pressure. I was able to trade in my old Rx350 and upgrade to new 2015 Rx 350. The whole transaction went smoothly. Hardest part was getting my wife to pick a color. Would definitely buy my next Lexus from Koons of Wilmington. More

Phenomenal experience buying my 1st Lexus! We were impressed by the customer service the first time we walked in and was introduced to Pernell. We weren't ready to buy at the time, but the kin We were impressed by the customer service the first time we walked in and was introduced to Pernell. We weren't ready to buy at the time, but the kindness he showed as he informed us about the different models and his patience as he answered my numerous questions, made us decide that when we purchased our Lexus we would purchase it from him. He even sent me pictures of the RX 350 to place on my vision board. The actual purchase process of the vehicle was tremendous. Everyone was very nice and friendly as we went through each step of the process. From Purnell in Sales, Brian in Finance to Debbie in Technology everyone made us feel special...which confirmed that we made the right choice, By the time we were done we felt like royalty and we were ecstatic about our new purchase. I have never before experienced such a professional level of service as I did with Lexus of Wilmington. To top it off, we were invited to attend an owner's event sponsored by Jason, the Service Director, that was awesome. We ate, won prizes, received gifts, learned more about our vehicle from Matt and Debbie, as well as the services provided by the dealership. Our experience thus far has been great and we look forward to a long relationship with Lexus of Wilmington. We will definitely refer them to our family and friends so that they can enjoy this experience when they make their next purchase! Camille More

Great Experience Buying My New Lexus We had a great experience shopping for and buying our new Lexus RX350 at Lexus of Wilmington. Don Reeder did everything he possibly could to find the We had a great experience shopping for and buying our new Lexus RX350 at Lexus of Wilmington. Don Reeder did everything he possibly could to find the exact vehicle I wanted and took a lot of time showing me all the features in the vehicle and answering all of my questions. Even though they were getting ready to lock the doors as it was after hours, everyone stayed around to make sure that our purchase went smoothly. Picking up the vehicle the next day was a joy. Our technical specialist, Debbie, was extremely knowledgeable and made sure that I knew how everything worked. They far exceeded my expectations. More