Lexus of Wilmington

Lanny Hamilton, Assistant Sales Manager at Koons Lexus of wilmington simply exemplifies customer service. I own a 2008 Ls460, ownership is a pleasure. I am pleased to have him as a representative of lexus an wilmington simply exemplifies customer service. I own a 2008 Ls460, ownership is a pleasure. I am pleased to have him as a representative of lexus and their pursuit of perfection, here is a believer. Thank you Mr. Lanny Hamilton. Michael Carter More

While I brought my car in for regular maintenance, I asked them to check the blue tooth phone connection as it stopped working for me a few months ago. Leigh Encarnacion and I went to the car to see if asked them to check the blue tooth phone connection as it stopped working for me a few months ago. Leigh Encarnacion and I went to the car to see if we could correct the problem. Leigh patiently tried a number of options until she got the blue tooth working again. I was very impressed with her patience and positive attitude. I have been coming to Lexus of Wilmington for 7 years (the length of time I have lived in Delaware) and have been pleased with the work and the staff but Leigh just went above and beyond. More

I was so upset when I had my car accident and my car was totaled. My first thoughts was OH NO - I HAVE TO GO CAR SHOPPING!! After many BAD car shopping experiences for myself and with my son and daughter totaled. My first thoughts was OH NO - I HAVE TO GO CAR SHOPPING!! After many BAD car shopping experiences for myself and with my son and daughter. Not to mention a recent run in with the service department of Wynn Volvo. We were dreading it!! I did do a lot of research on line and had the luck of emailing Jim Fortgang at Koons Lexus of Wilmington. He had contacted me right away to advise me car I was checking on was sold. But he contacted me the next day with another model they just had traded in. We made the drive down from King of Prussia PA the next day. My husband and I were very happy with the condition of the car and the price of the car! Working with Jim was a delight. He was friendly and informative. Not overly aggressive and made the whole transaction a breeze. I will be sharing my experience with Jim and Koons Lexus of Wilmington with my family and friends. I have to say - it was WELL WORTH THE TRIP!! Thanks to Jim Fortgang & to Koons Lexus Wilmigton!! More

I had an idea of roughly what I wanted the day I decided to get a new car. That day I went by a couple of dealerships and was NOT impressed with the customer service! When I walked in to Lexus of Wilmington to get a new car. That day I went by a couple of dealerships and was NOT impressed with the customer service! When I walked in to Lexus of Wilmington I was immediately taken care of by an awesome salesman named Doug. I told him what I was looking for.....we got right down to busines..... and yeeah did I get a "WOW" price like they advertised! I got a great deal on a car with a low monthly payment and I was also was mashing on out of the lot in no time and on my way!!! Whether you know exactly what you want or even if you need a little bit of guidance I would recommend at least stopping by Koons....you will be leaving with something luxorious no matter what you choose!!!! More

Truly a great dealership. Very knowledgeable and friendly team. I never once felt 'pressured' to purchase my vehicle nor rushed to make a decision. Having someone actually walk me through every fe friendly team. I never once felt 'pressured' to purchase my vehicle nor rushed to make a decision. Having someone actually walk me through every feature of my new car was truly a welcomed treat which ensured I was paying attention to the road instead of trying to figure out the buttons and what they did. I highly recommend purchasing a car from Koons! More

I was very statisfied with my first service experience at Koons. So far, all of the contact that I've had since the purchase of my Lexus has been very positive. Koons. So far, all of the contact that I've had since the purchase of my Lexus has been very positive. More

LOVE this dealership! I absolutely rave over them! Koon's has a great business model!I've referred my colleague over there and he too just can't believe how great this dealership is! Honestly, as long as th has a great business model!I've referred my colleague over there and he too just can't believe how great this dealership is! Honestly, as long as they keep this business model I will not buy a car any place else and will continue to refer my friends and family to Koon's. More

I was extremely pleased with this dealer. This was my first time buy a car and my experience was great. It started with a prompt response to my internet inquiry.I was given ldirections and when i arrived first time buy a car and my experience was great. It started with a prompt response to my internet inquiry.I was given ldirections and when i arrived from new jersey the receptionist greeted me with a big Smile, i felt welcomed to Koons. From there Randy obrien did a great job at explaining my process, he pulled no punches and gave me exactly what i came for.The car i purchased was in impeccable condition garage kept, clean, detailed and service report to compliment. Koons had serviced the car and gave me a list of what they did (they do that with all of their cars)I would gladly purchase from them again and i would refer my friends. THANK YOU RANDY DANNIELLE CHAMBERS 2005 Jeep Grand Cherokee More

Always a pleasure to go to this dealership, personnel is superb. Quality work always. Highly recommend Koons. Service is fast and reliable and very friendly. superb. Quality work always. Highly recommend Koons. Service is fast and reliable and very friendly. More

I had ben looking for a couple of weeks at Acura, Mercedes, Infinity, BMW, Honda, Mazda,Ford Taurus (new 2011), and Audi 2008 used cars. I was just about at the end of my rope, frustrated, tired, an Mercedes, Infinity, BMW, Honda, Mazda,Ford Taurus (new 2011), and Audi 2008 used cars. I was just about at the end of my rope, frustrated, tired, and confused comparing all these car's pricing, bells and whistles etc Ron Gibboni and Kevin in the pre-owned department of Koon's Lexus of Wilmington were an excellent team in helping me finally find the right car, at the right price, and a competivie interest rate. I am looking forward to a long and happy relationship with Lexus. In the past I have owned 5 Mitsubishi cars, and kept my last 2000 Diamante for 11 years! I am in this for the long haul, and am a loyal customer once you prove you can take good care of me! Malinda Wirosloff More