Lexus of Wilmington

I am 47 years old and this was by far the most enjoyable car buying experience I have ever had! Everyone from the very pleasant receptionists to my salesman, Randy Obrian,and sales manager Alex, went way ou car buying experience I have ever had! Everyone from the very pleasant receptionists to my salesman, Randy Obrian,and sales manager Alex, went way out of the way to make sure I was happy and comfortable with the car I was buying. Even the service department called me to let me know the car had to go through inspection before title work could be done, So they actually came out to my place, picked up the car and ran it through for me!!! Wow thats service in my book! Cant say enough about this dealership, I will deal with them from now on exclusively. More

We checked every dealer in the tri-state area within 50 miles. We weren't happy with the lack of transparency from the first dealer we visited on the Main Line in Philly. We checked prices on-line and th miles. We weren't happy with the lack of transparency from the first dealer we visited on the Main Line in Philly. We checked prices on-line and this dealer responded promptly with all the facts. We were no-nonsense buyers ready to make the purchase in the most efficient but cost-effective way possible. Lance (from Koons Lexus of Wilmington) reached out and within a day we were done. We went down to "test" drive the vehicle and he had it ready to drive off the lot if we were happy with it. They did the state inspection and even come up to PA to pick up and drop off the vehicle for service. Great benefit for my wife who wants nothing more than for the vehicle ownership experience to be hassle free. We haven't had our first service yet, but are looking forward to it. I keep my vehicles for 10+ years, so want a dealer I can trust. More

My family had purchased from Koons Lexus of Wilmington in the past and recommended it to me. I will now recommend it to others. Bob Barrett was a fantastic sales representative. He was very helpful as well a the past and recommended it to me. I will now recommend it to others. Bob Barrett was a fantastic sales representative. He was very helpful as well as patient without being pushy or annoying. I will send people to Bob in the future. I also really like how Koons will come to you and pick up your vehicle when it is time for a service appointment. This is extremely convenient. More

I walked into Koons with the intention of buying a new Lexus. I had been and was a current owner of a Lexus which I had owned for 11.5 years. My salesperson, Lance Bartel, was friendly and informative wit Lexus. I had been and was a current owner of a Lexus which I had owned for 11.5 years. My salesperson, Lance Bartel, was friendly and informative without pressuring me. He answered my questions immediately and provided pricing for the vehicles that I was interested in without trying to steer me to other models. I asked for total prices (including tags, dealer prep etc) for 2 cars which he provided that evening. As I was dealing with an honest and forthright person, and was pleased with the prices, I made arrangements to buy the car of my choice that evening over the phone. I picked up my car two days later and have been extremely pleased with it. Since my purchase, there were questions regarding receipt of my title. Lance offered and made the appropriate phone calls to ensure the title was being processed. In addition, while Lance was on vacation, the manager, Ray Bonhs was wonderful when I spoke to him regarding the title issue and offered his cell number in the event I was unable to reach him. I will recommend Koons to anyone wising to buy a Lexus. More

I have dealt with Lexus of Wilmington for the past 7 years and when I decided to purcahse my new car they were the first stop. Lance Bartel was excellent....explained all the new options of the latest m years and when I decided to purcahse my new car they were the first stop. Lance Bartel was excellent....explained all the new options of the latest model and took the time to make sure that I got a very fair and good trade in value for my old Lexus. As I explained to Lance I am a very busy person and needed to make the transition into the purchase of the new Lexus as smooth and quickly as possible. Lance did just that for me! And the service did not stop after purchasing the car! I received a call several days later to make sure I was satisfied and if I had any questions. I have recommended other friends to Lance at Koons as I felt the overall experience in working with him was terrific! More

Lance Bartel is a very knowledgeable and very professional sales rep. Was a pleasure to work with Lance Bartel on this LX 470 trade in and LX 570 new purchase. I was not going to trade up but Lan professional sales rep. Was a pleasure to work with Lance Bartel on this LX 470 trade in and LX 570 new purchase. I was not going to trade up but Lance Bartel helped me make the decision without pressure. The merits of the deal were convincing. Am very happy with the new vehicle. I recommend Lance highly as he is the most knowledgeable and most professional sales rep i know. More

I came to Koons looking for a used car. Doug Horst helped me with the finding exactly what I wanted. I felt no pressue whatsoever as you do in most car dealerships. All of the used cars that Koons h helped me with the finding exactly what I wanted. I felt no pressue whatsoever as you do in most car dealerships. All of the used cars that Koons had on display were in top notch shape and even kept indoors. I would definitely return to Koons Lexus of Wilmington when I am car shopping in the future. More

I was totally satisfied with my new vehicle purchase of my new 2011 GS350 Lexus at Koons Lexus in Wilmington DE. It was a pleasure to work with Bob Barrett during the sale negotiations. Bob made me feel th my new 2011 GS350 Lexus at Koons Lexus in Wilmington DE. It was a pleasure to work with Bob Barrett during the sale negotiations. Bob made me feel that I was an integral part of the sale process. Because I had purchased our 2008 Lexus RX350 from Bob (back on ~02/2009) I was familiar with Bob's unique style and great demeanor. I have been exceptionally pleased with all aspects of Koons Lexus i.e. the service department, the finance dept. and the new car get-ready dept. I will, without hesitation, recommend my friends and co-workers to purchase their next vehicle from Koons Lexus. More

This is the 10th car that we have bought from Lexus of Wilmington and we always go back to Lance since he has been honest and fair with us and always made our exsperiance wonderful. He is an asset to you Wilmington and we always go back to Lance since he has been honest and fair with us and always made our exsperiance wonderful. He is an asset to your brand. Also Greg Ritter is a great asset to Lexus and has always made sure that our service exsperiances are great and easy. I can't say enough good things about both of these Two men. Alan Levin More

I was very much impressed with the sales person John Skehan in providing me the car I need. He gave me the price and the car details. Skehan in providing me the car I need. He gave me the price and the car details. More