Lexus of Wilmington

Worse experience than my ex wife during divorce I seem to be unique in my experience but apparently that's because Lexus of Wilmington only want customers that meet their profile of elite wealth and I seem to be unique in my experience but apparently that's because Lexus of Wilmington only want customers that meet their profile of elite wealth and affluence as customers. Everyone else gets treated like utter garbage. I've made my share of mistakes in life, I left a marriage that was abusive and left with a mountain of debt and better off because of it. Alex Hafer seems to believe that even though I bought a car from his dealership and don't have a 700+ FICO score that I deserve to be belittled and bullied. "People your age (I'm 30) shouldn't need a parent to co-sign" and "my fathers a lawyer" and "our customers don't need co signers" and "I've seen your credit and you shouldn't be here" are not things a GM should be recorded as saying. People should not be subjected to this type of emotional abuse from a company of any stature let alone Lexus. Mind you I had already purchased the vehicle from this dealership at this point with the help of my father. The finance manager was apparently new, (the finance managers words not mine), and forgot to tell us to sign one line of the contract. So the contract we signed got bounced around from the bank for a few weeks until we were told we had to sign a new contract, which we understood and cooperated with. My parents live 6,000 miles away so you can imagine how difficult this was to achieve and ultimately the documents were shipped, signed and returned back. The issue arose that my new work schedule was keeping me from coming in during certain times to resign the second contract. This didn't sit well with Alex Hafer the GM and the abuse started. I ultimately was granted an extended lunch hour at my new job and went in to sign the documents at the dealerships requested time. I'm not the best credit wise due to my marriage, but I'm working hard to fix it, and my father was happy to help out his son. But I have never been more insulted and belittled in my life than by the words of this man. He had me in tears with the hate he spewed at me. He was unapologetic and seems to have no empathy for his fellow man let alone a customer of his business. I am happy with my car and with the Lexus brand, I will certainly buy another one when the time is right. But I will never buy from this dealership again. To be treated this way at all, let alone due to their error is inhuman, immoral and unethical. Formulate your own opinion based on my words and my experience, but I will avoid Lexus of Wilmington. More

Do not care about customer I was interested in a car and had to go out of town on family business and was looking at a BMW and was planing to purchase it when I got back but on I was interested in a car and had to go out of town on family business and was looking at a BMW and was planing to purchase it when I got back but on the day I got back the car was sold. They never contacted me to ask me if I was still interested in the car or anything. They are heartless sales people and do not care about the customer but about the almighty buck and thats it!!!!!!! Don't buy from them they are really a bunch of people who care about money only not the customer. More

My First Lexus My dealings with Koons Lexus were entirely positive. Each person with whom I dealt was pleasant and helpful. My salesman Dan Hayes was particularly th My dealings with Koons Lexus were entirely positive. Each person with whom I dealt was pleasant and helpful. My salesman Dan Hayes was particularly thorough, helpful and patient. The dealership gives a professional appearance, as do all persons I met. Everyone is eager to make the customer feel at home and to help in any way possible. All are friendly and courteous. I will endorse this business among my friends. B.J. Apichella More

We were in the market for a Certified 2011 LS 460 AWD to replace our LX 470 as my wife's primary vehicle. The plan was to trade a 2011 Toyota Tacoma pick-up purchased to facilitate the recently completed r replace our LX 470 as my wife's primary vehicle. The plan was to trade a 2011 Toyota Tacoma pick-up purchased to facilitate the recently completed renovation of our home. A search turned up a suitable car at Lexus of Wilmington. We met with John Skehan at about 6 PM on a Monday and by 9 we had completed the trade and purchase drove home with a beautiful new car. Based upon plenty of research before the visit, we feel we received top dollar for our trade--despite a Carfax report indicating an odometer problem which resulted from a typo when we registered the car in PA, but the dealer had to spend hours correcting. We were also so satisfied with the condition and asking price of the LS 460, we didn't feel the need to negotiate. That was a first! The service and attention to detail after the transaction was the icing on the cake. John arranged to have the rear bumper cover replaced and repainted to remedy a minor paint defect. When we brought the car in for the body work, Rob Payson, an assistant service manager, noticed a small cosmetic dent in the rear door threshold plate. He ordered the replacement part on the spot and at no cost to us. This Lexus of Wilmington did after replacing all 4 brake calipers which only had 34k miles because we questioned whether the brakes were as smooth as possible! Over the past 30 years, my wife and I have purchased between 15 and 20 high-end luxury vehicles and sports cars. This was one of the most satisfying experiences. The level of professionalism, attention to detail, concern for our total satisfaction, and efficiency with our time was truly outstanding. More

Between my daughter and I we purchased 4 cars over the last year and I just want to say what wonderful service we have received!! Chuck and Randy have been awesome and make you feel like family!! last year and I just want to say what wonderful service we have received!! Chuck and Randy have been awesome and make you feel like family!! More

I had my Lexus LS430 serviced at Koon's Lexus for the past 10 years and have received outstanding service over the years. They have always been very through and prompt in caring for my car. It was only past 10 years and have received outstanding service over the years. They have always been very through and prompt in caring for my car. It was only natural that on March 26th I would go the Wilmington Lexus to purchase another Lexus. I worked with Dan Hayes, Chuck Rayson, and Drew Greene to purchase my LS460 (2011). They were very professional, being friendly, but not overly so. They showed respect for my opinion on the negotiations for both my old car and my new purchase. Dan Hayes could not have been more helpful in taking my wife and to talk to Chuck Rayson at the used car showroom. Chuck was very helpful in explaining all the steps they take to certify the car and what they did to the car to meet the certification requirements. The quality of the work showed in both the test drive and walk around of the car. They were friendly and their experience in dealing with potential buyers quickly came through as caring about my wife and my concerns. They were careful to address issues we brought up and quickly explained the answers to our questions. Dan took his time to explain and go over all the paperwork that goes with purchasing a car and Drew Greene took his time to explain the extended warranty which we purchased for 6 years. In the past, I had worked with Rob Payson in the Service Department and had come to respect his efforts and experience in keeping my car well maintained and I felt completely comfortable yesterday dealing with Dan, Chuck, and Drew and had a great experience purchasing my used Lexus LS460 .Thanks To All, James L. Milton, Jr. More

George Shaer corrected a problem that was caused by another dealership when I was on a trip. He did an excellent job as always making sure everything was done correctly and went out of his way to make another dealership when I was on a trip. He did an excellent job as always making sure everything was done correctly and went out of his way to make sure my car was right and I was sadisfird with the outcome.He is my "go to" service person. More

New car shopping as female was daunting... or so I thought until I met Bob Barrett! His gentle nature and wish to find my "perfect car" lead me to drive 3 different vehicles on a busy Saturday mornin thought until I met Bob Barrett! His gentle nature and wish to find my "perfect car" lead me to drive 3 different vehicles on a busy Saturday morning. Bob listened, really listened, to my needs & wishes of luxury & safety in a youthful looking, dynamic, earth friendly car! All were delivered in less than 48hrs after the first "Hello" to driving it home! Honestly, delivery probably would have been in 24hrs except for the Sunday in between. My Mica RED ES300h gives the "sporty" aggressive look to a luxury sedan. Gorgeous rims, rear spoiler & bamboo inlay brightens the overall appearance. The heated and cooled leather seats in the Lexus will be a blessed comfort zone for my always chilly self and my always too warm husband. Safety is predominant in air bags, front and rear parking beepers, blind spot detector and back up camera (He found one without NAV!). My Volvo XC70 was traded in for the appropriate Blue Book price and saved me a lot of running around trying to sell it. Provided financing was competitive, again it negated the hassle of shopping around. So, in summary... an efficient, upscale, eager-to-please dealership. It made car buying fun, without any pressure and now I have only to wait 660 miles until it needs gas! More

I test drove a 2014 lexus ES 330 at Lexus of Wilmington on 3/16/14. Charles and Alex were totally unprofessional to say the least. I felt as if Alex (GM) was challenging me on everything. Charles had the a on 3/16/14. Charles and Alex were totally unprofessional to say the least. I felt as if Alex (GM) was challenging me on everything. Charles had the attitude of a two year old, when I told him I had to speak with my wife before I made a decision. If it were up to me Alex and Charles would be better off detailing vehicles rather then being on the sales end. Therefore, I will never do business with a Koons dealership and I will be sure to spread the word! Very unimpressed to say the least! More

Would I recommend this dealership? Enthusiastically . I have purchased 5 Lexus' from Koons beginning in 2007 : 3 RX350's and 2 IS250C's. From Kimberly, the receptionist/phone person to Lee, the troublesh have purchased 5 Lexus' from Koons beginning in 2007 : 3 RX350's and 2 IS250C's. From Kimberly, the receptionist/phone person to Lee, the troubleshooter, to my favorite Salesman , John Skehan: everyone at the dealership is concerned, knowledgeable and professional. Of the cars purchased at Koons the last 3 were purchased with John T Skehan, Jr as my salesman and he did a wonderful job with me. I always feel like I got a fair deal and of course the cars are the best around. I have referred a friend to John and he ended up purchasing a car too. Service is never a problem even though the dealership is about 50 miles away. They pick up and deliver. If I can take the time to write this review it's obvious I am more than happy with Koons and John Skehan. More