Lexus of Wilmington

I have purchased two Lexus vehicles from Lexus of Wilmington since 2001. With my latest purchase of a 2012 Lexus RX350 John and Doug in Sales were very thorough and patient in explaining the cars man Wilmington since 2001. With my latest purchase of a 2012 Lexus RX350 John and Doug in Sales were very thorough and patient in explaining the cars many great features. Leigh, Customer Service Manager, was very pleasant and useful, evidenced by her setting up my wife's blue tooth hands-free phone and downloading all of her contacts from her cell phone. We love the handling and responsiveness of the new Lexus which we quickly tested on a long trip. I am well satisfied with all of the fine professionals at Koons Lexus of Wilmington, including the quick and competitive financial negotiation with Ray the Sales Manager. While not tested yet under the new dealership, I am sure the maintenance service team will be as helpful and on their game as the previous owner. I would highly recommend giving this dealership a look if you are in the market for a Lexus! More

i purchased an 2009 Nissan Murano SL. i couldn't be more happy with it, the condition is almost prefect, the price of the vehicle was great and the saleman Randy, couldnt be any more accomadating and friend happy with it, the condition is almost prefect, the price of the vehicle was great and the saleman Randy, couldnt be any more accomadating and friendly. If i know of anybody looking for a new or used vehicle i will definitely be telling friends and family about Koon Lexus in Delaware. Many Thanks for a wonderful experience, John More

I have purchased three Lexus vehicles from Lexus of Wilmington since 1997. From the very first meeting with Leigh in 1997, when she greeted me at the reception desk, I was impressed with her "happy to Wilmington since 1997. From the very first meeting with Leigh in 1997, when she greeted me at the reception desk, I was impressed with her "happy to see me," and upbeat attitude. With my latest purchase of a 2008 Lexus ES-350, she has patiently explained many of the great features. In her present position as Customer Relations Manager, she recently set up my blue tooth hands-free phone and downloaded all of my contacts from my cell phone. I love the handling and responsiveness my new Lexus. I am well satisfied with all of the fine professionals at Koons Lexus of Wilmington, including my friendly, problem-solving service experience with Greg Ritter. D.R. Murray Wilmington, DE More

Lanny Hamilton, Assistant Sales Manager at Koons Lexus of wilmington simply exemplifies customer service. I own a 2008 Ls460, ownership is a pleasure. I am pleased to have him as a representative of lexus an wilmington simply exemplifies customer service. I own a 2008 Ls460, ownership is a pleasure. I am pleased to have him as a representative of lexus and their pursuit of perfection, here is a believer. Thank you Mr. Lanny Hamilton. Michael Carter More

While I brought my car in for regular maintenance, I asked them to check the blue tooth phone connection as it stopped working for me a few months ago. Leigh Encarnacion and I went to the car to see if asked them to check the blue tooth phone connection as it stopped working for me a few months ago. Leigh Encarnacion and I went to the car to see if we could correct the problem. Leigh patiently tried a number of options until she got the blue tooth working again. I was very impressed with her patience and positive attitude. I have been coming to Lexus of Wilmington for 7 years (the length of time I have lived in Delaware) and have been pleased with the work and the staff but Leigh just went above and beyond. More

I was so upset when I had my car accident and my car was totaled. My first thoughts was OH NO - I HAVE TO GO CAR SHOPPING!! After many BAD car shopping experiences for myself and with my son and daughter totaled. My first thoughts was OH NO - I HAVE TO GO CAR SHOPPING!! After many BAD car shopping experiences for myself and with my son and daughter. Not to mention a recent run in with the service department of Wynn Volvo. We were dreading it!! I did do a lot of research on line and had the luck of emailing Jim Fortgang at Koons Lexus of Wilmington. He had contacted me right away to advise me car I was checking on was sold. But he contacted me the next day with another model they just had traded in. We made the drive down from King of Prussia PA the next day. My husband and I were very happy with the condition of the car and the price of the car! Working with Jim was a delight. He was friendly and informative. Not overly aggressive and made the whole transaction a breeze. I will be sharing my experience with Jim and Koons Lexus of Wilmington with my family and friends. I have to say - it was WELL WORTH THE TRIP!! Thanks to Jim Fortgang & to Koons Lexus Wilmigton!! More

I had an idea of roughly what I wanted the day I decided to get a new car. That day I went by a couple of dealerships and was NOT impressed with the customer service! When I walked in to Lexus of Wilmington to get a new car. That day I went by a couple of dealerships and was NOT impressed with the customer service! When I walked in to Lexus of Wilmington I was immediately taken care of by an awesome salesman named Doug. I told him what I was looking for.....we got right down to busines..... and yeeah did I get a "WOW" price like they advertised! I got a great deal on a car with a low monthly payment and I was also was mashing on out of the lot in no time and on my way!!! Whether you know exactly what you want or even if you need a little bit of guidance I would recommend at least stopping by Koons....you will be leaving with something luxorious no matter what you choose!!!! More

Truly a great dealership. Very knowledgeable and friendly team. I never once felt 'pressured' to purchase my vehicle nor rushed to make a decision. Having someone actually walk me through every fe friendly team. I never once felt 'pressured' to purchase my vehicle nor rushed to make a decision. Having someone actually walk me through every feature of my new car was truly a welcomed treat which ensured I was paying attention to the road instead of trying to figure out the buttons and what they did. I highly recommend purchasing a car from Koons! More

I was very statisfied with my first service experience at Koons. So far, all of the contact that I've had since the purchase of my Lexus has been very positive. Koons. So far, all of the contact that I've had since the purchase of my Lexus has been very positive. More

LOVE this dealership! I absolutely rave over them! Koon's has a great business model!I've referred my colleague over there and he too just can't believe how great this dealership is! Honestly, as long as th has a great business model!I've referred my colleague over there and he too just can't believe how great this dealership is! Honestly, as long as they keep this business model I will not buy a car any place else and will continue to refer my friends and family to Koon's. More