Lexus of Wilmington

Great Experience Buying A Car Lexus of Wilmington is a classy car dealership. Their website is up to date and user friendly. The staff was knowledgeable and honest when I called Lexus of Wilmington is a classy car dealership. Their website is up to date and user friendly. The staff was knowledgeable and honest when I called about the Lexus RX 330 I was interested in. When I went to test drive the Lexus, Bob Barrett was my salesperson. He was very professional, patient, and hospitable when we arrived. After test driving the car, he listened to any concerns I had and was able to solve them. When I made the decision to purchase the car, the process was efficient and quick. Bob was very up front with us as he walked us through the whole transaction. We were glad to have worked with him. I would also like to acknowledge other employees from the dealership that helped get the deal done: Kevin Glenn, Chuck Rayson, and Drew Greene. I would definitely recommend buying a car from Lexus of Wilmington! If you want to deal with an honest, professional, and knowledgeable dealership, you should look no further than Lexus of Wilmington! More

Outstanding experience! Buying an ES 350 from Jim was the best car buying experience I've ever had. I went to look at some new models, told him my concerns and what I wanted Buying an ES 350 from Jim was the best car buying experience I've ever had. I went to look at some new models, told him my concerns and what I wanted in a car, and he listened and helped me find a car that I absolutely love. The process was a breeze. He answered all my questions, gave me a good deal, and made me excited about my new car. The rest of the staff at Koons was also amazing. Everyone here is friendly, smart, and professional. Great job!!! More

Professional, knowledgeable, patient, and kind! I just purchased a certified used 2012 Kia Optima LX from Lexus of Wilmington and I could not be more happy with the service I received. Bob Barrett I just purchased a certified used 2012 Kia Optima LX from Lexus of Wilmington and I could not be more happy with the service I received. Bob Barrett was my salesperson and he was extremely knowledgeable about the car I was purchasing and about the process of purchasing a car. I also worked with Chuck Rayson and he too was very helpful on getting me a good deal on my trade in and working the numbers so that both parties were satisfied. I highly recommend Koons Lexus of Wilmington! More

Used car purchase Just purchased a used Lexus from Koon's. Dan Hayes is a straight-forward,[ not your typical used car bulls----er], professional, pleasant sales pers Just purchased a used Lexus from Koon's. Dan Hayes is a straight-forward,[ not your typical used car bulls----er], professional, pleasant sales person. He makes buying a car from Koon's easy.. Kelly was also professional, and meticulous when explaining all features of the car. Oh ! did I mention, also charming and attractive. Review update after first service/work. More

Purchased Certified 2013 RX 350 We went to Lexus of Wilmington this month to purchase a Certified RX 350. Kevin Glenn was our salesperson and he was great. He was knowledgeable conce We went to Lexus of Wilmington this month to purchase a Certified RX 350. Kevin Glenn was our salesperson and he was great. He was knowledgeable concerning the vehicle, patient and offered an Excellent sales price! The buying experience was pleasant. Ask for Kevin Glenn whenever you go to the dealership. You will not be disappointed. Thanks Kevin!! We LOVE our vehicle. More

Professional, Efficient and Customer Friendly!! Awesome buying experience! When my wife and I entered the reception area, we were immediately greeted by the receptionist and received service shortly Awesome buying experience! When my wife and I entered the reception area, we were immediately greeted by the receptionist and received service shortly after. Doug Horst, our sales rep did a fantastic job on educating us on the superb quality and benefits of purchasing a Lexus. There was no pressure to buy, just candor conversation which led to my wife and I owning our first Lexus! All in all great time management. As Doug took us on a test drive, Charles Rayson ran the numbers and credit check. When we returned from the test drive, the paperwork was awaiting us and we were on our way to sealing the deal! My wife and stated our desired price range and it was met with a "can't beat" deal!Matthew Stern did an outstanding job on giving us a run down of all the bells and whistles on the new machine, was very knowledgeable, and thorough covering the features on the GX 470! Cannot say enough about the staff’s overall customer service. Doug Horst, Mark Merino, Charles Rayson and Matthew Stern were absolute professionals. Enjoyed the entertaining conversation with Doug and Charles’ jovial personality. Simply Awesome experience! And one last note the facility was immaculate and the coffee was great!! Will definitely recommend Koons Lexus of Wilmington! More

Great dealer which values customer service Great buying experience. After a minor misunderstanding received excellent follow up from Jason and Leigh. This dealer does stand by its reputation an Great buying experience. After a minor misunderstanding received excellent follow up from Jason and Leigh. This dealer does stand by its reputation and knows how to turn lemons into a lemonade. I recommend this dealer. More

New RX 350 I used the true car pricing service via Consumer Reports to purchase a new RX 350. This dealer was far and away the best of all the dealers in the Ph I used the true car pricing service via Consumer Reports to purchase a new RX 350. This dealer was far and away the best of all the dealers in the Philly area who responded to my request. They were very clear and transparent with the first quote provided. The quote offered was significantly below the others I received. My sales person John Skehan also was more than willing to communicate with me via e-mail which was my preference. This was a huge time saver for me and much appreciated. The delivery experience was also excellent as John came to my house to deliver the car and pick up my trade. I thought the price offered for the trade was also fair and we were able to do a lot of the preliminary work by e-mail as well. All and all a very positive buying experience. Bob H. More

HORRIBLE EXPERIENCE Bought a 2005 Ford F150 at the beginning of May 2014 with 72k miles on it. Around July 5th I realized the transmission sensor went on a couple times Bought a 2005 Ford F150 at the beginning of May 2014 with 72k miles on it. Around July 5th I realized the transmission sensor went on a couple times but i thought it was nothing because it went off right away. A week later I went to get it checked out when I was told a needed a whole new transmission. There is no way this dealership didn't know about the transmission problems or maybe I was lied to when they said they checked out the vehicle. The truck was supposedly brought in on Friday and I purchased it on Sunday so I don't think they even looked this over like they were suppose to. When I called to asked if they could do anything they basically said it was all on me. So now I have to pay around $3000 for a new transmission. More

Happy Returning Customer!! Overall 10 in my book. Excellent experience from beginning to end! Dan is a pleasure to work with. I am a very happy returning customer. Overall 10 in my book. Excellent experience from beginning to end! Dan is a pleasure to work with. I am a very happy returning customer. More