Lexus of Wilmington

Great experience! Everyone was so helpful & attentive. Definitely will recommend this dealership. Process was smooth & quick!! The whole staff was very courteous & the all used cars are in grea attentive. Definitely will recommend this dealership. Process was smooth & quick!! The whole staff was very courteous & the all used cars are in great condition!! More

The team at Koons Lexus of Wilmington did an outstanding job assisting us with the purchase of our new car. Our primary salesman, Robert Nestor, took the time and care to determine our specific needs, disc job assisting us with the purchase of our new car. Our primary salesman, Robert Nestor, took the time and care to determine our specific needs, discuss options and accessories and locate the right vehicle to meet our requirements. The entire sales team was helpful, knowledgeable and professional, and gave us the feeling that, more than anything, they wanted us to be happy with our final decision. Technology is a major feature of any new automobile. Ryan Troxell, IT Specialists, provided great training and instruction regarding the features of our vehicle. He took the time, on two separate occasions, to explain the operation of the on board systems and assure that we could safely and easily use the technology to best meet our personal wants and needs. Customer care and service is obviously an important part of the culture at Koons Lexus of Wilmington. Last evening we attended a seminar at the dealership for customers who recently purchased new vehicles. They acquainted us with the service staff and provided additional information about the dealership and its many services and customer support activities. The session was held in the customer service area, which is designed to provide a convenient and positive overall experience. Equipped with WIFI and Desktop Computers, for customer use, it allows for a productive and comfortable experience while having vehicles serviced. KUDOS to the entire team. We are pleased to be part of the Koons Lexus of Wilmington Family. More

Was greeted immediately when I pulled into the service department. Very clean and pleasant facility with courteous personel. My sales person asked relevant questions and was able to provide me with servic department. Very clean and pleasant facility with courteous personel. My sales person asked relevant questions and was able to provide me with service options that were within my budget while addressing the issues I was having with my vehicle. I was provided with beverages, snacks, and a comforable area to access wi fi and make phone calls while I waited a short period of time for the results of my vehicle's overview. They provided me with a loaner car for one day until my vehicle was completed. Overall experience was excellent!!!!!! More

I was very pleased with my recent interaction with Koons of Wilmington. When I recently had my previous Lexus serviced at Koons I interacted with Themis Galanos, the Service and Parts Director. I was ver of Wilmington. When I recently had my previous Lexus serviced at Koons I interacted with Themis Galanos, the Service and Parts Director. I was very impressed with his professionalism and his his responsiveness to my concerns. In fact, it was that interaction, together with the impressiveness of the 2013 loaner that I used during that time that made me think about getting a newer Lexus. I then worked with John Skehan and Kevin Glenn to see and learn about the pre-owned LS460s that you had in stock. I was pleased with their knowledge, their ready availability, and their understanding of my needs and budget. They helped me to understand which options would be best suited for me, and guided me through the mechanics of my trade-in. By the time I got to Andrew Greene it was apparent what a wonderful and efficient team you have, and how well you all work together. More

I bought from John Skehan and will buy from him again. John is a rare breed of salesperson - he asked the right questions, listened intently to what I had to say and made RELEVANT recommendations and sugg John is a rare breed of salesperson - he asked the right questions, listened intently to what I had to say and made RELEVANT recommendations and suggestions leading, ultimately, to the right car for me. I felt he worked hard to find the right car, find me agressive financing (I got a great rate through his connections that beat two other banks by 300 basis points and 620 basis points), and sincerely wanted me to leave completely satisfied with my purchase. I felt no pressure and was never rushed at any point during the entire time I was at the dealership. I have been in sales for 14 years and am very sensitive to customer service and "the sell". Buying from John was one of the best purchasing experiences I have had. So, do yourself a favor, if you are looking for a Lexus, go to Koons, if you go to Koons, then find John. I think he is honest, polite, professional, respectful, has a wealth of knowledge about his product, and most important to us buyers - an advocate of customer service. Whether you buy or not, I think you will have a pleasant experience. - Joe Capodanno. More

We purchased our first Lexus in August. A few months later we went back for our 2nd Lexus in October. My husband and I had such a great experience both times that we still, to this day, rave about Koon later we went back for our 2nd Lexus in October. My husband and I had such a great experience both times that we still, to this day, rave about Koons of Lexus to all our friends and family. This is the 2nd time we've dealt with Kevin Glenn, and he has been such a pleasure to work with. He is a friendly and very down to earth. Our salesman, Rob Nestor was just as helpful as Kevin to work with. We cannot say enough positive thing about our experience at Koons Of Lexus! More

LEXUS OF WILMINGTON WAS OUTSTANDING IN ALL RESPECTS. THE EMPLOYEES WERE ALL COURTEOUS AND THROUGH, EXPLAINING THINGS IN DETAIL AND IN PLAIN ENGLISH. WE RECEIVED THE BEST PRICE AND BEST SERVICE FROM LEXUS EMPLOYEES WERE ALL COURTEOUS AND THROUGH, EXPLAINING THINGS IN DETAIL AND IN PLAIN ENGLISH. WE RECEIVED THE BEST PRICE AND BEST SERVICE FROM LEXUS OF WILMINGTON (We also visited Lexus of Chester Springs, which was an unsatisfying experience) and Wilkie Lexus on the main line (where the employees were great, but the price was not). I HIGHLY RECOMMEND LEXUS OF WILMINGTON. JOHN SKEHAN WAS GREAT. NO PRESSURE, JUST A GREAT DEAL. More

Everything about Lexus of Wilmington has been a positive experience for me!!! I purchased an '09 IS 250 in February of this past year. When I was eyeing the vehicle I noticed some minor scrapes on the bac experience for me!!! I purchased an '09 IS 250 in February of this past year. When I was eyeing the vehicle I noticed some minor scrapes on the back bumper and side panel. John said that they would take care of it and they did-at no cost to me! I really felt that John was just saying that to get "the sale", but in a short time John called to remind me of the work they promised to do. He said he wants a happy customer and I am!! The day that I picked up my car and signed the paperwork I worked late. I didn't arrive to the dealership until 7:00 that evening. John guided me through all of the paperwork and settled me into the mechanics of the new car I just purchased. It was lated when we finished up, but I never felt John was rushing me. He asked if I had any questions about the car and I had none. If something was to come up to please call him and in typical John style a few days had passed and he called me to see how I was doing with my new car and if I had any questions for him-amazing!!!! I also love their service department. They are conveniently located and can't do enough for you. I had some minor engine issue over the summer and Lexus towed my car and got me a loner car later in the day. They had to keep my car for 3 days so I drove around town in a new SUV for three days on them. A couple of weeks ago I brought my car in for a scheduled service appointment. I met with Todd, the assistant service manager, to explain what my car was coming in for. Todd offered me a loner car. I told him I didn't need it because I live and work so close I would get a ride. He was floored by my response. He said I "made his night". I got a free oil change and my car was ready by 10:30 the next morning after dropping my car off at 7:00pm the night before. The next day when I went to pick up my car, we talked some more and he gave me a Lexus stylus pen for my IPad because I was such a great customer!!! He's giving me a gift when I brought my car in for service. I know Todd appreciated the experience we had, but he made me feel like a million bucks for his kind words and friendly conversation we had. I can't say enough about this place. Love, love, Lexus of Wilmington!! Deborah Pisan Wilmington, Delaware More

Dealership is horrible to work with. Do not go there for service and strongly recommend going to another dealership. Brought my 08 LS460 there for brake noise and was told needed a $3800 brake actuator. The service and strongly recommend going to another dealership. Brought my 08 LS460 there for brake noise and was told needed a $3800 brake actuator. They were not willing to do anything even though the car has always been serviced there. Called Lexus corporate and finally talked them into goodwill fix and lexus repaired at no charge. Several weeks later, went back to dealership because of same noise and now told needed new control arms and will cost $3200. Tried to explain to service mgr and he just kept interrupting and very rudely said there's nothing they will do and it was separate issue even though noise was same. Asked to speak to GM and he was no help at all. Just kept repeating same thing over and over again. Couldn't believe they would put someone like that in charge of a Lexus dealership. Learn from my mistake. Before you get any work done or buy a car from this dealer, go to another Lexus dealership and shop around to get another opinion!! More

I never complete surveys or reviews for companies because the service is just never what I expect. Koons Lexus of Wilmington did a fantastic job in restoring my beliefs in great customer service and treatin the service is just never what I expect. Koons Lexus of Wilmington did a fantastic job in restoring my beliefs in great customer service and treating the customer with care. I worked with Robert over the phone to talk about the car I was interested in. When we arrived at Koons Lexus after our hour or so commute we were very pleased with our reception and treatment. Robert worked diligently to get us the keys for the test drive and evaluate our trade. My husband and I were both impressed with the fact that we were in and out of there in an hour. It was the lease painful car deal we have ever experienced. It was in fact a pleasure to do business with Robert and everyone at Lexus. I would definitely return for another car purchase in the future. I love my Lexus!!! More