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Lexus of Wilmington
Wilmington, DE
1,122 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,122 reviews
April 13, 2017
My incredible experience with this dealer and salesman Doug made purchasing a used Lexus for my daughter a pleasureable experience. He went above and beyond to satisfy our needs. I was looking to purchase Doug made purchasing a used Lexus for my daughter a pleasureable experience. He went above and beyond to satisfy our needs. I was looking to purchase what was my dream car in a Mercedes for my next purchase. That's until doug convinced me of the better quality and service of a Lexus. So I am planning when ready to purchase a crossover as my new dream car. Fell in love with it without even driving it yet. He is definitely my go to salesman for future. I will recommend all of my friends and family from philly. Thank you Doug for all of your wisdom and patience. More
by Trisha1
Employees Worked With
Doug Horst
April 09, 2017
Service and detailing My Lexus was due for a 30,000 mile service visit. I decided to have the car detailed as well. I was extremely please with both the service and the d My Lexus was due for a 30,000 mile service visit. I decided to have the car detailed as well. I was extremely please with both the service and the detailing. My car is in top running condition and looks like new. Jazz was my service contact and he was extremely courteous and helpful throughout this process. I left Koons Lexus a very happy customer! More
by batcadre
Employees Worked With
Jazz
April 06, 2017
Exceptional Service I traded a Mercedes, Wow, the Lexus ES300h is an awesome vehicle! To my surprise my car insurance was reduced by a substantial amount, the Lexus is I traded a Mercedes, Wow, the Lexus ES300h is an awesome vehicle! To my surprise my car insurance was reduced by a substantial amount, the Lexus is quite, a smoother ride, comfortable, and by far an upgrade! Doug, my salesman provided exceptional service, and did a great job making sure I was able to maintaine my budget! Thanks Doug. More
by Kway
Employees Worked With
Tech Guy, , Doug Horst
April 04, 2017
Great team at Lexus of Wilmington Just leased my second RX from Lexus of Wilmington. Doug Horst and Matthew Stern were great to deal with. From sales to delivery to service, you can al Just leased my second RX from Lexus of Wilmington. Doug Horst and Matthew Stern were great to deal with. From sales to delivery to service, you can always count on the the team at Lexus of Wilmington. More
by Ttau2
Employees Worked With
Doug Horst, Matthew Stern
April 03, 2017
2017 RX350 lease After shopping for a new RX in PA for a week , we got a great deal on 2017 RX 350 lease after only 5 min phone conversation with Robert Nestor. Trans After shopping for a new RX in PA for a week , we got a great deal on 2017 RX 350 lease after only 5 min phone conversation with Robert Nestor. Transaction was smooth and as promised. Rod Geiger was excellent in delivering the vehicle to us. Overall a very pleasant experience. We would highly recommend him to anyone More
by Greg
Employees Worked With
Robert Nestor, Rod Geiger
April 02, 2017
BEST DEALER EVER! From beggining to end Don made the process of obtaining my new car into a amazing experience. Not only is Don a highly knowledgeable man he also is v From beggining to end Don made the process of obtaining my new car into a amazing experience. Not only is Don a highly knowledgeable man he also is very kind and will take as much time as you need to walk you through the ins and outs of your vehicle in a very professional and positive manner ! He rocks! More
by Dovy1234
Employees Worked With
Don Reeder
April 02, 2017
Awesome JOHN SKEHAN and Debbe Daughtery were outstanding people to deal with Debbe knowledge of the vehicle was extremely helpful when it came to the high t JOHN SKEHAN and Debbe Daughtery were outstanding people to deal with Debbe knowledge of the vehicle was extremely helpful when it came to the high tech stuff and JOHNS salesman ship was very professional and courteous More
by Moorely
Employees Worked With
John Skehan, Debbie Dougherty, Rob Payson, Rob Payson
April 01, 2017
Trusting a Car Salesman Unheard of !! Don Reeder is one man you can trust and he fought the management to get best trade in on my clunker Mercedes, a make I will never buy again. Koons Lex Don Reeder is one man you can trust and he fought the management to get best trade in on my clunker Mercedes, a make I will never buy again. Koons Lexus IS top notch and pure class. More
by Scott Alexander
Employees Worked With
Don Reeder
March 30, 2017
Lack of customer service I was so excited to purchase my first Lexus. Brian Ogbin was exceptional in his customer service. Then a guy by the name of Oliver Wooten came in to I was so excited to purchase my first Lexus. Brian Ogbin was exceptional in his customer service. Then a guy by the name of Oliver Wooten came in to the picture. He clearly hasn't read John DiJulius's book on customer service. John specifically mentioned Lexus as a five star customer service organization. It's one of the main reasons I chose Lexus. I've meant John several times and even told him I was planning on buying a Lexus because I was so jazzed up about how the company takes care of their customers. My experience at Lexus of wilmington fell well short of my expectations. Oliver berated me about the current condition of my car. When the initial offer that was given to me for my car became less, (Mind you at the last second after initial numbers were discussed) I pointed out that the sale price of the Lexus I wanted to purchase had just increased 8 days ago. I said if we could move forward with the previous price we could make a deal. I showed him examples on Autotrader of similar priced models with the same options and less miles at a lower cost. He stood up and said then you can drive 80 miles to go get that deal. The next part truly scares me. I stated this wasn't the kind of service I expect from Lexus. I stated I was unhappy and would be contacting Lexus. The response I got. "Go ahead, your being recorded on audio and video right now. I own this place so you can do whatever you want." I was completely insulted and embarrassed. I lashed out that this was a ridiculous way to treat a customer. He then told me to get off his lot. He even followed me to the door and in to the parking lot to continue the confrontation. Brian tried pulling him back several times but he said he had no problem "making something of it" in the parking lot. I truly believe the interaction would have turned physical. I considered contacting the police. I really felt disgraced. This was suppose to be an awesome day. I was suppose to enjoy that five star experience I was longing for. I don't believe that Oliver Wooten has any business being affiliated with Lexus. I don't know that I could ever own a Lexus now. I contacted corporate Lexus and I will be in contact with the VP of customer service. I hope that this situation can be avoided for future buyers. I believe that Oliver is very confident that no further reprimand or retraining will be done for him. I hope that is not the case. I'm so disappointed I can't truly express it. Over the bickering of what amounted to be a thousand dollars. For me this dealership just became Spirit airlines. Google the story of their "customer service". They just don't get it and neither does Oliver Wooten. In closing Brian texted me to apologize. He even asked if I would like him to drive the car to me to complete the deal. That way I didn't have to come back. Unfortunately the whole experience has left me pretty shaken. Everyone else I encountered was so nice and accommodating. It only takes one employee who doesn't buy in to the customer service model to ruin an experience. I oversee operations for a hundred plus employees. We train on customer service more than ever. I will certainly be telling this story at every presentation. I don't know if Oliver treated me with a bias because I was wearing a ball cap and jeans. Maybe I would have been treated differently if I showed up in my usual business attire. I've read so many great reviews about Koon's I wish I was posting a different story. This is what happened and apparently they have the audio and video of it. I'm not sure that I appreciate that either. I can only imagine the customers that have private conversations about their buying decisions in the dealership that is being recorded More
by randy.smith21
Employees Worked With
Ollie Wooten
March 23, 2017
Great experience! Don was very helpful from step one to the very end. All questions we had were answered. Overall a very pleasant experience. Thank You Don! Don was very helpful from step one to the very end. All questions we had were answered. Overall a very pleasant experience. Thank You Don! More
by vlad88
Employees Worked With
Don Reeder
