Lexus of Wilmington

I test drove a 2014 lexus ES 330 at Lexus of Wilmington on 3/16/14. Charles and Alex were totally unprofessional to say the least. I felt as if Alex (GM) was challenging me on everything. Charles had the a on 3/16/14. Charles and Alex were totally unprofessional to say the least. I felt as if Alex (GM) was challenging me on everything. Charles had the attitude of a two year old, when I told him I had to speak with my wife before I made a decision. If it were up to me Alex and Charles would be better off detailing vehicles rather then being on the sales end. Therefore, I will never do business with a Koons dealership and I will be sure to spread the word! Very unimpressed to say the least! More

Would I recommend this dealership? Enthusiastically . I have purchased 5 Lexus' from Koons beginning in 2007 : 3 RX350's and 2 IS250C's. From Kimberly, the receptionist/phone person to Lee, the troublesh have purchased 5 Lexus' from Koons beginning in 2007 : 3 RX350's and 2 IS250C's. From Kimberly, the receptionist/phone person to Lee, the troubleshooter, to my favorite Salesman , John Skehan: everyone at the dealership is concerned, knowledgeable and professional. Of the cars purchased at Koons the last 3 were purchased with John T Skehan, Jr as my salesman and he did a wonderful job with me. I always feel like I got a fair deal and of course the cars are the best around. I have referred a friend to John and he ended up purchasing a car too. Service is never a problem even though the dealership is about 50 miles away. They pick up and deliver. If I can take the time to write this review it's obvious I am more than happy with Koons and John Skehan. More

Jason Osner provided Outstanding service to us from our first moment at the dealership up to and including home delivery of our new vehicle! We Highly recommend Jason and Koons Lexus to All. first moment at the dealership up to and including home delivery of our new vehicle! We Highly recommend Jason and Koons Lexus to All. More

The most pleasant experience in buying a vehicle. John was very professional and friendly without being the pushy "salesman" salesman. He made us feel that he was very straight forward and honest without was very professional and friendly without being the pushy "salesman" salesman. He made us feel that he was very straight forward and honest without being rude, pushy or condescending. John didn't just sell us a car and then forget us. He called us on his day off to return my call and make sure everything was ok. I would definitely recommend John Skehan to all my friends and family when purchasing a vehicle. More

Words cannot adequately describe the unparalleled level of service that we received from Lexus of Wilmington and in particular, Randy O'Brien. He personally delivered our car to us -- we live over two hou of service that we received from Lexus of Wilmington and in particular, Randy O'Brien. He personally delivered our car to us -- we live over two hours away from the dealership -- and picked up our trade in. The price was without question the best price (by a mile) that we could find. Indeed, another dealership told me to take the Koons deal and run. Randy was incredibly helpful, attentive, and responsive. He did everything he could to get the deal done. Once we received our car, the tech team at Koons helped set up all of the technology in the car. Always friendly, the whole team at Lexus of Wilmington was among the best customer service I have received in my life. We recommend this dealership enthusiastically and without any reservation whatsoever. More

Koons Lexus of Wilmington hands down has been the BEST car buying experience I've ever had. I was literally at the dealership for less than an hour and the business manager Chuck and the entire staff are car buying experience I've ever had. I was literally at the dealership for less than an hour and the business manager Chuck and the entire staff are amazing. He worked with me to get me where I need to be payment wise and he actually got my payment lower than what we agreed on. This is my second Lexus purchase but the experience I had this time was phenomenal. It was definitely a pleasure doing business with this dealership and if anyone is in the area looking to purchase a Lexus, Koons Lexus of Wilmington is where you need to be! I love my 2014 IS 250.......I'm a happy camper! Purchase 12/7/13 More

My entire experience at Koons Lexus of Wilmington was pleasant. John Skehan and Lance Bartel are top-notch. Dealing with them both was a pleasure. They were informative, respectful, knowledgeable, patien pleasant. John Skehan and Lance Bartel are top-notch. Dealing with them both was a pleasure. They were informative, respectful, knowledgeable, patient, and willing to answer all questions. The test drive on which I was taken by Lance Bartel was 10 miles in length over several different road types. At other dealerships, including other Lexus dealers, Audi, and Subaru, this type of road test was not a possibility even when requested by me. John Skehan delivered my car to me at my home at 7 pm , approximately 30 miles from the dealership. Not only did he take the time to review features of the car and enroll me in all available services, he managed to link my non-standard garage door opener with the car while preserving the linkages with my remote keypad and remote openers, no easy feat. Both John and Lance have followed up with me since I took delivery of my car at my home and have encouraged me to contact them with any questions or concerns. Thus far, I could not be more pleased! More

I found a Toyota Land Cruiser on line at Koons of Wilmington. I live in Northern VA. John Skehan made it seem as if I was buying a car in my own neighborhood. He was very attentive, answering my c Wilmington. I live in Northern VA. John Skehan made it seem as if I was buying a car in my own neighborhood. He was very attentive, answering my calls, e-mails or texts promptly. He gave me a very fair price and when I came to see the car, it was even better than he described it. John also went the extra mile. To pick up the car, I took the train up to Wilmington with my 8 year old boy. On his day off, John came and picked me up at the train station. He even had a booster seat for my son. Also, on a more technical side, the Land Cruiser was an older car (2004) but with low milage. It was near impossible to find a loan for a car that old, but John worked with lenders and found me a loan at a competitive rate. More

LEXUS WAS VERY FRIENDLY AND EVERYONE GOES OUT OF THEIR WAY TO MAKE YOU FEEL COMFORTABLE AND FEEL WELCOME. THIS DEALERSHIP WORKS VERY WELL TOGETHER AND HAS EXCELLENT CUSTOMER SERVICE. I LOOK FORWARD TO GOI WAY TO MAKE YOU FEEL COMFORTABLE AND FEEL WELCOME. THIS DEALERSHIP WORKS VERY WELL TOGETHER AND HAS EXCELLENT CUSTOMER SERVICE. I LOOK FORWARD TO GOING BACK. More

I purchased a 2010 Hs250H preowned from this facility. After a week or so, I was displeased with comfortability of the vehicle despite the superior fuel effeciency. I contacted the preowned sales manager, After a week or so, I was displeased with comfortability of the vehicle despite the superior fuel effeciency. I contacted the preowned sales manager, Kevin Glenn, who allowed me to swap the vehicle out at my convenience. The customer service provided is superior and unmatched in any of my prior vehicle purchase experiences. My sales rep was Dan, was a very nice guy. However, Kevin Glenn is a classy individual and very honest. I would encourage this facility anyone looking to purchase a preowned Lexus. More