Lexus of Wilmington

Troy is a true professional. Great at what he does and I really enjoyed working with him!! I look future to working with him in the future. Class act! Great at what he does and I really enjoyed working with him!! I look future to working with him in the future. Class act! More

Nate really took his time to go over the different model vehicles that we would possibly be interested in . He was very patient with us and didn’t do a hard sell ! He was really trying to make us happy with vehicles that we would possibly be interested in . He was very patient with us and didn’t do a hard sell ! He was really trying to make us happy with the model we would eventually decide on. He went the extra mile to make sure we were happy with our new car purchase ! More

On 1/13 i came in to get regular maintenance on my vehicle, i sat down with a advisor named Kevin Dowd and told him specifically I'm trying to spend as minimal as possible, being that i can go elsewhe vehicle, i sat down with a advisor named Kevin Dowd and told him specifically I'm trying to spend as minimal as possible, being that i can go elsewhere for cheaper maintenance, he legit handed me a tablet and says, can i get a signature and doesn’t overview or break down the work being done, he doesn’t even bring up the end price when i first sit down, if he had done any of that, this could have all been avoided, because i would have went elsewhere. He tells me the work will take 3-4 hours and i say okay…while waiting i get a text notification on the multi point inspection (as you can see below totally $0.00) and they had a few recommendations listed that i denied, because i planned on taking my vehicle elsewhere, a few hours go by and im told my vehicle is complete, i get back to the dealership and sit down with Kevin Dowd, he then in turn tells me my total, which is $500+ USD, i am totally confused at this point, i ask him respectfully, hey does my warranty not cover that? and i would like a accurate break down on what im being charged for before i make a payment, turns out Kevin Dowd is a new and inexperienced employee. He then goes to Joseph Sweitzer who is the service director and explains the matter, i am then called into a room where i am greeted with hostility, all i wanted was a accurate breakdown of the charges and to see if my 2 year warranty was intact to cover the charge, i was told my warranty did not in fact cover it because according to Joe Sweitzer it was 4 repairs over the course of 2 years which wasn’t to my knowledge, i asked him for a overview of my warranty, that he didn’t provide rather he tired to intimidate me, by saying he would call the POLICE on me as a paying customer, because i said i felt like i was being scammed, which was totally uncalled for and wholeheartedly Unjust behavior, i am African American young black male and we all know in this country interactions with police can easily go left, i felt belittled and i am genuinely leaving this review so that no one else of color has to go through what i went through on January 13th…ive reached out to headquarters and filled a report and even tried to speak with the GM Andrew Miler and was yet again greeted with hostility over the phone to the point i had to hang up these men Joseph sweitzer and andrew miller tried to belittle me as a african American male and claimed disrespect, when in fact i was trying to get my point across and get a understanding. I will not be spending another dime on maintenance at this establishment. More

Troy had a very warm greeting. He was very professional and attentive. Definitely ask for Troy! He was very professional and attentive. Definitely ask for Troy! More

He’s so caring and personable, the fact he wants to help you get a car but not pressure you is great. you get a car but not pressure you is great. More

Leo was a pleasure to work with! The first friendly face that we met walking into Lexus. He was knowledgeable about the specs of the GX 550, helpful with pricing info & comparisons, The first friendly face that we met walking into Lexus. He was knowledgeable about the specs of the GX 550, helpful with pricing info & comparisons, & kept the conversation rolling as we navigated running the numbers for buying vs leasing. We recommend him! More

Ryan was great at communication. Clear and concise. Went out of his way to ensure I didn't make the 2hr drive for nothing. Process took about 3hrs overall but they got the car ready Clear and concise. Went out of his way to ensure I didn't make the 2hr drive for nothing. Process took about 3hrs overall but they got the car ready that day, so I did not have to comeback. I would highly recommend Ryan to help with another purchase of another car. Djibril helped with the finance and went over all the details clearly. More

The staff here treated me fairly and were very friendly to me. Negotiating the trade in value of my car was tense but after further review I realize I got a beyond good offer on my trade in and I can’t be to me. Negotiating the trade in value of my car was tense but after further review I realize I got a beyond good offer on my trade in and I can’t be more then happy to get out of my old car and into a nice Lexus hybrid. More

Service was excellent! I am very grateful for Liam, he went above and beyond to help me find exactly what I wanted! I am also very grateful for DJ he helped me through the I am very grateful for Liam, he went above and beyond to help me find exactly what I wanted! I am also very grateful for DJ he helped me through the process and made it easy. More

Ryan and Djibril were excellent in getting us through the purchase and paperwork. Ryan picked us up at the local bus stop as we arrived from NY. Very friendly and straightforward. Car was exactly what we w purchase and paperwork. Ryan picked us up at the local bus stop as we arrived from NY. Very friendly and straightforward. Car was exactly what we wanted. Great communication throughout the entire process including Mgmt follow up. More