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Lexus of Wilmington

Wilmington, DE

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Employees
Reviews
Vehicles
4.8
942 Reviews
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2100 Pennsylvania Avenue

Wilmington, DE

19806

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Showing 942 reviews

February 27, 2023

Excellent service, everyone was pleasant and helpful, happy to recommend them to friends and family More

by pjperezmd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melvin Dahn
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Feb 27, 2023 -

Lexus of Wilmington responded

Thank you for the awesome review. We're glad that the team here at Koons Lexus of Wilmington was nice to work with. We appreciate the feedback!

February 26, 2023

The dealer addressed all my issues on my recently purchased used Lexus vehicle. Tim Hyden in their service department was great to work with. More

by Robert Y
Recommend Dealer
Yes
Employees Worked With
Tim Hyden
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Feb 27, 2023 -

Lexus of Wilmington responded

Thanks for the awesome review! We're glad that Tim was wonderful to work with. See you next time!

February 16, 2023

Erick is the best vehicle seller I can meet. He is friendly and always pleases us with both the vehicles and the prices. It's the best recommended 100%!! More

by Yasmín Lebron
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erik Ozoria, Drew Saksa
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Feb 16, 2023 -

Lexus of Wilmington responded

Yasmín, thank you for stopping by to review Erick and the team at Koons Lexus of Wilmington! We hope to see you again in the future!

February 13, 2023

Our salesperson was Martin Ervin. He was very professional, courteous and a pleasure to deal with. The Koons Dealership overall made our purchase a very pleasant experience. More

by dwkbrick
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Djibril Semega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marty Ervin
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Feb 14, 2023 -

Lexus of Wilmington responded

It's great to hear that Martin took such great care of you! Thank you for choosing Koons Lexus of Wilmington and for sharing your experience. Safe travels ahead!

February 10, 2023

Danielle was kind, courteous and kept me informed. Kooks is lucky to have as employee. More

by pauljdouglas0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Payson
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Feb 10, 2023 -

pauljdouglas0 responded

The Koons dealership has provided excellent service.

Feb 10, 2023 -

Lexus of Wilmington responded

We are glad to hear that you felt taken care of by Danielle. We will be sure to pass along your kind words to her! Thank you for working with the Koons Lexus of Wilmington team, Paul!

February 09, 2023

The service as always was excellent. I chose to wait. It took less than 1.5 hours. My service rep, Sean Bingham was great! More

by DDM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Bingham
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Feb 09, 2023 -

Lexus of Wilmington responded

We're elated that Sean could make your experience timely and smooth! Thank you for being a Koons Lexus of Wilmington customer. We look forward to your next visit!

February 02, 2023

This was my worst experience at a dealership I have had. I encountered issue after issue while buying a vehicle. More

by asc4130
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Djibril Semega
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leo Flores
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Feb 02, 2023 -

Lexus of Wilmington responded

I am truly sorry to see this review. I invite you to contact me so we can discuss your personal experience together and work towards a solution. I hope to hear from you soon. Thank you, Leigh Encarnacion - Customer Relations Manager - 302-427-4400 x1615

January 31, 2023

They do a good job, but they inundate you you with email and text requests to give a 5 Star Rating to everything they do. I would recommend only giving them your landline number, and put the incessant email More

by russcrook32
Recommend Dealer
Yes
Employees Worked With
Kenneth Troxell
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Jan 31, 2023 -

Lexus of Wilmington responded

Thanks for reaching out. While we're happy to hear our commitment to great customer care stands out to you, we apologize that you've been experiencing unwanted communications. We will assess this matter and make sure it is taken care of. If you have any other questions or concerns, please give us a call. Thank you.

January 31, 2023

Eric Ozoria was very friendly, courteous, professional and helpful. I had a very Pleasant experience. More

by Padmini
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Djibril Semega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Gallia, Erik Ozoria
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Jan 31, 2023 -

Lexus of Wilmington responded

We will happily pass along the kudos to Eric for all of his help! Thanks so much for the five stars and we look forward to seeing you at Koons Lexus of Wilmington again down the road. Take care!

January 30, 2023

Over the last 3 years I have seen customer service decline in the service area. Over booking appointments and not delivering on commitments are key factors More

by Elijah.richardson
Recommend Dealer
No
Employees Worked With
None listed
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Jan 31, 2023 -

Lexus of Wilmington responded

We pride ourselves on making sure we are providing each and every guest with exceptional service and your feedback will be addressed with my team so we can continue going above and beyond for our guests. If you are willing to share any other details of your concerns, please consider giving me a call. Best, Leigh Encarnacion - Customer Relations Manager - 302-427-4400 x1615

Jan 31, 2023 -

Elijah.richardson responded

Please begin to match appointments with available labor. Any work being performed at dealership is very expensive, as a paying customer I just ask for value service in return. Also please remove the loaner car option off online appointment if it’s not accurate.

Feb 02, 2023 -

Lexus of Wilmington responded

We appreciate you sending us your feedback.

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