Lexus of Wilmington

Fantastic Car Buying Experience I called Koons Lexus and spoke to Doug Horst about the possibility of getting me into a 2018 ES 350. I preferred to talk on the phone at that point b I called Koons Lexus and spoke to Doug Horst about the possibility of getting me into a 2018 ES 350. I preferred to talk on the phone at that point because I wasn’t sure if I could afford to get this car. After telling Doug what I'd be willing to do he told me he would get right to work on the numbers and let me know if we could make a deal. Doug worked with Kim, sales manager, on the deal. I went to the dealership to look at the possible color combinations. I met with Doug and he let me know a deal was very doable. At that I picked out the car I wanted. Doug and Kim put the paperwork together and my car went into the detail area to get it ready for delivery. Things progressed quickly and just like that I was sitting in the car with Drew, Technology Specialist, learning about so many features the car offered. Many thanks Drew, for going over all the bells and whistles on the car. I have to hand it to him, he knows his stuff! And Kimberly Becker, receptionist, such a nice lady. If you find yourself in the market for a new, or used, Lexus, please ask for Doug. You'll find he is intelligent, personable and funny as well. I honestly believe that he will do his best to help you get the car/SUV you want and a deal you'll be happy with. Lastly, I know there were other people at the dealership that were part of the team that made me have such a great experience that I didn't meet...thanks to all of you! More

Great Just as always my experience with Doug Horst was great. He is a great asset to Koon’s .And also Drew who told me all the things my vehicle can do was Just as always my experience with Doug Horst was great. He is a great asset to Koon’s .And also Drew who told me all the things my vehicle can do was wonderful he is a wealth of knowledge. More

Outstanding service and great tech help Ny first visit to the dealership service department for my car went very smooothly as could be made possible by my advisor Mo Sidik . He calmly answer Ny first visit to the dealership service department for my car went very smooothly as could be made possible by my advisor Mo Sidik . He calmly answered my many questions and kept me posted on the progress of my service visit. He arranged to have a Tech advisor Derek help me with some settings on my car and cleared up some confusion I had on some features . Very Happy with my experience . More

Exceptional Sales and Service We purchased a certified pre-owned RX-350 from Koons. After reading excellent reviews we drove 90 miles from NJ to Wilmington DE to find the exact mat We purchased a certified pre-owned RX-350 from Koons. After reading excellent reviews we drove 90 miles from NJ to Wilmington DE to find the exact match. The pricing was rock bottom and left not much room for negotiation. We received fair value on the C300 trade. But we had to haggle a little bit for the trade in. But thanks to Bob and Andrew who made this deal happen. Bob was with us until 8 pm that evening and did not leave until the vehicle was delivered to us. After receiving the vehicle we noticed an issue with the brakes. Leigh from customer relations was very helpful and made an appointment with Anthony in service. Walt the master tech was exceptional. Koons replaced the front brake pads for us free of charge. We truly appreciate the patronage of Koons and how much they care for their customers. My best wishes to the Koons Team. I look forward towards a continuous business relationship. More

If I could buy another car, I would! I thought that Morgan was very professional and great. Loved how we were able to have someone in the tech department show us how to use the technology I thought that Morgan was very professional and great. Loved how we were able to have someone in the tech department show us how to use the technology of the car. That was SUPER helpful and awesome! If I could buy another car from this dealership, I seriously would! Great experience and I spoke to everyone very highly about how wonderful everyone was at Koons Lexus of Wilmington! Thank you so much and I look forward in doing business together. I don't remember the name of the tech guy that helped us but I would like to mention that I would also like to give him 5 stars as well. (I think it was Cory) More

very satisfied! Morgan and Kim were willing to take the couple of extra steps to locate and get that hard to find vehicle of my choice and to finalize the deal. Morgan and Kim were willing to take the couple of extra steps to locate and get that hard to find vehicle of my choice and to finalize the deal. More

John Skehan John was friendly, helpful and knowledgeable helping me with the purchase of my new Lexus. He goes above and beyond and made sure I was fully versed a John was friendly, helpful and knowledgeable helping me with the purchase of my new Lexus. He goes above and beyond and made sure I was fully versed as to all functions of the vehicle. I will definitely return to Koon’s Lexus in the future. More

Very easy to deal with and willing to work to help you. Highly put your trust in Morgan Shutter & Bob Coppock. They were able to help our family get into a new RX350. Their diligence paid dividends and we Highly put your trust in Morgan Shutter & Bob Coppock. They were able to help our family get into a new RX350. Their diligence paid dividends and we will continue to recommend their dealership to our neighbors/friends/family. More

Excellent Experience We have purchased six Lexus from Koons Dealership and every time it has been an amazing experience. Very professional & customer oriented. Morgan Shut We have purchased six Lexus from Koons Dealership and every time it has been an amazing experience. Very professional & customer oriented. Morgan Shutter was excellent. More

Easy and fast experience James helped us select the right vehicle. We love our new RX 350! He answered all of the questions we had and ended up buying that day. Corey was very James helped us select the right vehicle. We love our new RX 350! He answered all of the questions we had and ended up buying that day. Corey was very helpful with showing us the technology in the car. We would give them both 10/10. More