Lexus of Wilmington

The dealership is always clean, employees helpful and knowledgeable. I never had a problem with the service that was provided knowledgeable. I never had a problem with the service that was provided More

Great experience at Lexus, we bought our third Lexus. We have 2 RX 350 and had a 2017 GS 350 and we are very pleased with the cars and the dealership. We have 2 RX 350 and had a 2017 GS 350 and we are very pleased with the cars and the dealership. More

I took my car in for the 10,000 mile service. Everyone was very professional I was in and out within an hour and a half. Everyone was very professional I was in and out within an hour and a half. More

The dealers ship by name is good but there is a total lack of communication between the service department and the customer lack of communication between the service department and the customer More

Although going under construction the dealership was extremely clean, tidy and comfortable.everyone was so friendly ! extremely clean, tidy and comfortable.everyone was so friendly ! More

The sales people were very good…Everyone was kind and professional . They worked together and took all my money. professional . They worked together and took all my money. More

On time, prepared for my visit, did all the expected work in a timely way, in a timely way, More

MY Koon Dealership is Awesome is number 1 customer service and repair I love it service and repair I love it More

Daniel was an excellent dealership/customer interface, very customer oriented. My car runs like a champ very customer oriented. My car runs like a champ More

I've owned over 10 Lexus'. I buy a new one every year, so I'm very aware of the Lexus sales process/treatment. This was my first and last sales experience with Koons. The servi I buy a new one every year, so I'm very aware of the Lexus sales process/treatment. This was my first and last sales experience with Koons. The service I've received was subpar at best. I have had issues with my brand new RX. I reached out to my Sales rep to explain my situation. He literally said "let me look into this, I'll call you back"-no goodbye, Nothing. Just hung up the phone. Three weeks later & NO call back. In the meantime, I've been trying to get ahold of the finance dept in regards to another issue, 3 calls in and NO call back! Finally after almost three weeks, I reach out again. He gives me a quote for a new car and it's absurd. When I wrote back it's too expensive, his response was "ok". Not how can we help you with all the issues with the car-nothing! Very disappointing. I got an email from the rep who handles the reviews and follows up on satisfaction surveys. She asked me to fill out the satisfaction survey, I told her I wouldn't be filing it out. You would think that would trigger, there is an issue! I spoke with the sales manager to voice my concerns. Very nice person and listened to all of my concerns. She put together a new deal-but still wasn't anywhere near good after seeing the numbers via email. This all could have gone a different direction if the sales rep just called me back right away after I bought the car! Sad to say, Koons not just lost my yearly Lexus purchase, they're no longer my go to service dept. More