Lexus of Wilmington

I had the pleasure of working with Troy and Kyle today on the purchase of a vehicle. Troy provided exemplary service throughout the entire purchase process. Initially I saw the vehicle online and it was at the purchase of a vehicle. Troy provided exemplary service throughout the entire purchase process. Initially I saw the vehicle online and it was at another dealership. Troy called and explained it was located at another dealership. However he was able to get the vehicle delivered to Lexus of Wilmington and meet me for a test drive. This was the most “low pressure” process I have ever encountered. During the process Troy explained all options, warranties etc, all with no pressure, more conversational. He should certainly be the bar for what’s a customer service sales person should be. I recommend working with Troy and asking for him by name when contacting Lexus of Wilmington. More

Troy was great and the process went very smoothly. Even though I didn’t buy on the first day, they kept in touch via text all week to see if there was anything they could do and showing me other optio Even though I didn’t buy on the first day, they kept in touch via text all week to see if there was anything they could do and showing me other options. He was kind and fair. I agree with what another reviewer that he seems very passionate about Lexus & his clients. He legit may have been more excited for me than either me or my husband :) More

Josh was fantastic to work with. Personable, not high pressure salesman which is always a relief. Knowledgeable and took his time with us. Great experience overall! Personable, not high pressure salesman which is always a relief. Knowledgeable and took his time with us. Great experience overall! More

Thanks for your help Joshua. You were a pleasure to work with! I'll be very happy to share your information with any I know that may be looking for a new car. You were a pleasure to work with! I'll be very happy to share your information with any I know that may be looking for a new car. More

Everything went so very well. Thanks for all the hard work & generally my best interest. Thanks for all the hard work & generally my best interest. More

He was very helpful and knows his cars. Nice, polite and caring.He was great in finding a good deal for us. Nice, polite and caring.He was great in finding a good deal for us. More

Troy went above and beyond with my whole process of car buying, making sure I was happy throughout. He is full of great energy and you can tell he has a passion first for great customer service and I will buying, making sure I was happy throughout. He is full of great energy and you can tell he has a passion first for great customer service and I will send other family and friends to him to purchase a Lexus! More

Josh is very accommodating, kind, and extremely helpful. He ensures all questions are answered accurately and goes above and beyond to help. He ensures all questions are answered accurately and goes above and beyond to help. More

I had a pleasant experience working with Alexis. She really took the time to help me out and listened to my concerns when choosing my new vehicle. She really took the time to help me out and listened to my concerns when choosing my new vehicle. More

Rob Payson has been my service provider with Lexus for many years . He is professsiibql and accommodating of my needs many years . He is professsiibql and accommodating of my needs More