Lexus of Westport

I bought a new Lexus hybrid after being very happy with my last one. The same salesman helped me with both cars. I wasn’t told that the car didn’t have an integrated rearview mirror that included garage d my last one. The same salesman helped me with both cars. I wasn’t told that the car didn’t have an integrated rearview mirror that included garage door buttons. I didn’t even think to ask the salesperson that question as it has been standard on every car I have bought for more years than I can count. it was evident that the salesperson didn’t really know everything about the car. to be fair he usually sells pre owned. Also the credit card key was trapped under my seat (my fault). I brought it back to the dealer for help and my sales person did come out and found it. In doing so he actually broke the key. he should have removed the seat to get it. i asked if the dealership would at least offer to pay something for a new key. I called several times and no response. I then brought my car in for the 1st service. They still had my previous car and didn’t know about my new car. I would have thought the systems were linked. When I went for service the service person was very nice. I told him all of this and he said would look into it. When I went to pick the car up he said he was working on figuring out what could be done about the mirror and key. I never heard anything from him. also my new car only gets teo included service and then I have to pay there afterward. I received 4 with my previous lexus. the first service is really nothing as it is a new car the service people even remarked the same thing. I have owned bmws before coming to lexus. I changed because I heard lexus cars were excellent and the service great. BMW service is far superior and their responsiveness in much better. I will think twice when buying g another car. It is disappointing. More

Michael stone was so helpful He is a gentleman and looks out for his customers. Lexus is lucky to have him.i love my new Lexus 350 hybrid . out for his customers. Lexus is lucky to have him.i love my new Lexus 350 hybrid . More

The most painless buying experience. Everyone of the staff were knowledgeable of the product. I had a trade and they gave me more than the number I had in mind. Thank you Dan Bezel I l Everyone of the staff were knowledgeable of the product. I had a trade and they gave me more than the number I had in mind. Thank you Dan Bezel I love my new car More

This was the fifth car I purchased through Mike Stone at your dealership. I wouldn’t buy it from anyone else. Professional and always makes you feel you’re so important to him. From the gentleman explaining your dealership. I wouldn’t buy it from anyone else. Professional and always makes you feel you’re so important to him. From the gentleman explaining the car to me and your financial man were great also. What a team. Again I will tell many friends and family about my experience. More

Service dept is outstanding. Jeff King is always a pleasure to work with. Had the pleasure to work with the parts manager, Andy-also fantastic service. The sales dept is not u Jeff King is always a pleasure to work with. Had the pleasure to work with the parts manager, Andy-also fantastic service. The sales dept is not up to caliber of service and parts dept. noticeable difference since the ownership change. More

Hi Anthony Where else should I post this review? —————————- This was my second time buying from Lexus of Westport, and I would absolutely buy from them again. What I like most is that it doe —————————- This was my second time buying from Lexus of Westport, and I would absolutely buy from them again. What I like most is that it doesn’t really feel like a typical car dealership. I never felt like anyone was trying to “sell” me a car. Anthony understood pretty quickly that he didn’t need to convince me to buy an RX 350. I already knew what I wanted. His job was really to help me understand my options, and he did that extremely well. I told him what I wanted, what I didn’t want, and what mattered to me, and he worked from there. Michelle in finance was also great. I came in with very specific expectations for my trade-in and my monthly payment, and I definitely wasn’t shy about them. 😂 We did have some back and forth over the trade value and how the numbers were being calculated, but what I appreciated was that we could actually talk about it. She listened to what I was trying to accomplish, explained the numbers, and worked with me until we got to a deal I felt good about. She even gave me a discount. I also appreciated her transparency about the optional extras, including the ceramic coating and VIN etching. She explained what they were, what they cost, and gave me the information to decide for myself. I never felt like anything was being hidden or slipped into the deal. That’s probably why I came back for Lexus #2. I’m a pretty informed buyer and I ask a LOT of questions. I don’t need someone to sell me something. I need someone to listen, be transparent, give me my options, and then let me make the decision. Anthony and Michelle both did exactly that. Very happy with my new RX 350 and with the experience. I’ll be back when it’s time for Lexus #3. More

Chris was a huge help and helped get the deal done quickly. Very happy with the new car quickly. Very happy with the new car More

Great staff with amazing knowledge and help. Very kind and I highly recommend this dealership Very kind and I highly recommend this dealership More

Somewhat chaotic. Process of trading in a car for a new one took 5.5 hours, which is much too long. Long periods of waiting for a salesperson to move to the next step. Process of trading in a car for a new one took 5.5 hours, which is much too long. Long periods of waiting for a salesperson to move to the next step. More