Lexus of West Kendall

Exceptional Lexus car shop experience This our 4th Lexus vehicle and the second Lexus lease transaction with salesperson Ernie Barough. I recommend Ernie to anyone shopping for a Lexus. This our 4th Lexus vehicle and the second Lexus lease transaction with salesperson Ernie Barough. I recommend Ernie to anyone shopping for a Lexus. He is an exceptional person who is extremely courteous, knowledgeable about Lexus cars and knows how to manipulate the intricate details that lead up to an exceptional Lexus car buying experience. Go with the best vehicles - Lexus and go with the best sales person - Ernie Barough! More

1st Lexus lease I just leased my 1st Lexus with the assistance of Leo Sorzano and thoroughly enjoyed the relaxing and stress free experience. I'll be back! I just leased my 1st Lexus with the assistance of Leo Sorzano and thoroughly enjoyed the relaxing and stress free experience. I'll be back! More

Great experience! I would recommend Leo Sorzano to anyone that is looking to buy or lease a new Lexus without the stress of getting a new car. He recently helped me lea I would recommend Leo Sorzano to anyone that is looking to buy or lease a new Lexus without the stress of getting a new car. He recently helped me lease a new Lexus and it was the best experience I have ever had in a dealer. He answered all my questions and was extremely knowledgable about the car and all of its features. Most importantly, he worked with me and gave me an incredible deal on my new car. Thank you again Leo! More

Great dealership not a great sales person I called and was hung up on by this sales man. I had to go back in person after only 1/2 dents on the used car were fixed. Sales person denied saying I called and was hung up on by this sales man. I had to go back in person after only 1/2 dents on the used car were fixed. Sales person denied saying the dealership would fix it and wanted to leave me with a damaged vehicle. I would not have agreed to buy a car with dents in it and after we spoke I thought it was clear both would be fixed. luckily the general manager had it taken care of at no cost. Larry was great! More

Awesome Leo was very attentive and professional when helping me get the best deal I can possibly get. If you want a good deal this is the guy you wanna see. L Leo was very attentive and professional when helping me get the best deal I can possibly get. If you want a good deal this is the guy you wanna see. Lays out all the options and tells you genuinely how everything is going to be. Not only that, but he is also very attentive to your concerns and questions. Leo is a very charismatic person and makes the experience worthwhile as it was the first time for me. Definitely returning to him when my lease contract expires. More

Excellent, personalized service I went this past Saturday to Lexus of West Kendall to look at a vehicle I'd like to get. Leo helped me out and was fantastic. Best customer service I' I went this past Saturday to Lexus of West Kendall to look at a vehicle I'd like to get. Leo helped me out and was fantastic. Best customer service I've ever received at a Lexus dealership (and I've owned Lexus for 10+ years now). When I'm ready to buy my next Lexus, I will definitely be contacting Leo. More

Amazing person! Genuine, kind, sweet, professional, funny, are all words that describe Leo. And this is why my family and I bought four cars from Leo, and will contin Genuine, kind, sweet, professional, funny, are all words that describe Leo. And this is why my family and I bought four cars from Leo, and will continue! He is highly recommended! More

Awesome Experience Ernie was a true professional and he's very knowledgeable about the car we were interested in buying and we felt very comfortable working with him! Ernie was a true professional and he's very knowledgeable about the car we were interested in buying and we felt very comfortable working with him! More

Problem and problem after problem You have to be careful with this dealer, and if you want to save yourself aggravation go elsewhere. The first time I went there for some warranty work You have to be careful with this dealer, and if you want to save yourself aggravation go elsewhere. The first time I went there for some warranty work on my car I got the car back with the antenna missing. Why would the antenna have been taken off? The work was in the engine compartment. After nearly an hour of looking for it they couldn't find it, but offered me an old beat up one instead. Naturally I declined. They refused to give me one off of a new car, and it took weeks before they finally sent me a new one in the mail. They also couldn't resolve an issue with the hill assist feature and, incredibly, the service advisor claimed the car didn't have it when it clearly does. Then, like a fool, I went back for another issue. My car wouldn't start in the morning so I jump started it, called and was told to bring it in for a new battery, and brought it in since it was only 2 years into the 84 month battery warranty. The service advisor refused to honor the battery warranty and showed me a dealer manual that he claimed supported his position but, in reality, it said precisely the opposite. The service manager seemed just as clueless, told me he would immediately find a resolution and call me back, and never did. So, after a few tries I got the car started and drove to BJs where I bought a battery and put it in myself. When I contacted Lexus corporate they profusely apologized, told me of course the dealer should have honored the 84 month battery warranty, and sent me a check for the full amount I paid at BJs. I have since e-mailed the dealer's general manager, received an apology and promise that he would look into what happened and get back to me the next day, but it's been several weeks and he hasn't responded to repeated inquiries. The bottom line is that this dealer has some serious issues and I wouldn't trust them with my bicycle, let alone my Lexus. More

Above and beyond He is willing to help and go beyond average to help the customer get a car, I will go back to this dealership. He also like star wars He is willing to help and go beyond average to help the customer get a car, I will go back to this dealership. He also like star wars More