Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of West Kendall
Miami, FL
940 Reviews
Filter Reviews by Keyword
By Type
Showing 940 reviews
May 17, 2019
Very professional people Nice, friendly and excellent people. Very professional when they repair or give maintenance to my car. Jacob Shaunfield is my advisor and he is very Nice, friendly and excellent people. Very professional when they repair or give maintenance to my car. Jacob Shaunfield is my advisor and he is very polite and very professional and try to help me in all. More
by Luis loayza
Verified CustomerEmployees Worked With
Jacob Shaunfield, Alex Alvarez
May 16, 2019
Danny is AMAZING!!! Your dealership is absolutely amazing!! Danny went above & beyond to help me & keep me informed!!! I drive from Key West because they’re all so great Your dealership is absolutely amazing!! Danny went above & beyond to help me & keep me informed!!! I drive from Key West because they’re all so great but especially Danny, their Service Manager!! More
by AMANDAB
Employees Worked With
Danny
May 16, 2019
Fast and convenient Hi, I want to mention Chris, who helped with the loaner car I was given. He went beyond helpful. Returning the loaner was fast, as I was crunched for Hi, I want to mention Chris, who helped with the loaner car I was given. He went beyond helpful. Returning the loaner was fast, as I was crunched for time. He got my car to me before I had a chance to sit down. Thanks Chris you really helped me out. More
by mrmike
Employees Worked With
Chris, Esteban Munoz
May 16, 2019
Great service Eddy Diaz has been great for many years and many different Lexus vehicles. Had a recall performed and took less than 6 hours with a free loaner. Great Eddy Diaz has been great for many years and many different Lexus vehicles. Had a recall performed and took less than 6 hours with a free loaner. Great job. More
by FHMARINELLI
Employees Worked With
Eduardo Diaz
May 15, 2019
Oblivious staff and unprofessional service rep I showed up to my appointment on time and Jacob Shaunfield was not in his office. I waited 14 minutes before he showed up and arrogantly asked me what I showed up to my appointment on time and Jacob Shaunfield was not in his office. I waited 14 minutes before he showed up and arrogantly asked me what he could do for me. Then when I advised him I had an apt with him for an oil change he Asked if I wanted the full service. I declined. To my surprise I waited 2h30 min and then when I went to ask the cashier she had the key to my car but no service ticket. She called Jakob over 7 times and he never replied. I was held there until 1:17 against my will because someone decided not to do their job. This is going to be escalated to corporate. We have 2 vehicles leased through this dealership for a total of $57,000 and I guarantee you we will never lease another vehicle from this dealership again More
by Advance
Employees Worked With
Jacob Shaunfield
May 15, 2019
General experience Great experience and very satisfied with the service . The only thing I was not too happy about was my experience with the financist Jorge Garcia Great experience and very satisfied with the service . The only thing I was not too happy about was my experience with the financist Jorge Garcia More
by aldopereira
Employees Worked With
Luis Mendoza Perez
May 15, 2019
Muy buena atención y un servicio bastante rápido Buena atención y un servicio rápido y eficiente frenos aire limpiavparabrizas cambio de filtro de aire y aceite y limpiesmza todo muy bien hecho graci Buena atención y un servicio rápido y eficiente frenos aire limpiavparabrizas cambio de filtro de aire y aceite y limpiesmza todo muy bien hecho gracias More
by MARIFRANK27
Employees Worked With
David shuter, Leads CRM
May 14, 2019
Support the independent mechanics It's sad to see a big service center filled with all sorts of employees valets, assistants, and some employees walking around with an iPad looking bus It's sad to see a big service center filled with all sorts of employees valets, assistants, and some employees walking around with an iPad looking busy. Had to wait 20 minutes to see the service writer because he was taking his time with other customers. He managed to step out of his office for a minute, when another employee said that I had an appointment to see him. The service writer (Jacob), walked past me and said in general,he was busy with other customers; "He's just gonna have to wait," referring to me. The 20k mile servive turned into a simple oil change because of his demeanor and price as well..... I'll start going to a reputable shop that can do the same service for a lot less money. They won't be as rude as Jacob, either. More
by ic
Employees Worked With
Jacob Shaunfield
May 14, 2019
Great job West kendall Lexus does a great job and friendly and great service I like the people work at west kendall Lexus thank you good bye West kendall Lexus does a great job and friendly and great service I like the people work at west kendall Lexus thank you good bye More
by deloresward001
Employees Worked With
Jacob Shaunfield
May 13, 2019
Amazing service Great, fast service. Was offered snacks throughout the process and left with my dream car. Recommend this dealership to anyone looking for a new car w Great, fast service. Was offered snacks throughout the process and left with my dream car. Recommend this dealership to anyone looking for a new car while receiving great service. More
by NATY1267
Employees Worked With
Dantony Paula
