Lexus of West Kendall

Satisfied customer I had not purchased a car for many years, mainly due to the fact that I do not enjoy the car buying process. Eddie made purchasing my car easy and enj I had not purchased a car for many years, mainly due to the fact that I do not enjoy the car buying process. Eddie made purchasing my car easy and enjoyable. He is extremely knowledgeable and professional. More

amazing service The attention was wonderful. Cecil Silva is an expert seller that help us to find de perfect car. we are very happy with our purchase. The attention was wonderful. Cecil Silva is an expert seller that help us to find de perfect car. we are very happy with our purchase. More

Great service I came into this dealership, and the salesperson was great and professional. Easy to talk to and informative. I do recommend this saleperson, I felt g I came into this dealership, and the salesperson was great and professional. Easy to talk to and informative. I do recommend this saleperson, I felt great dealing with her. Thanks Again.... Yurlin! More

RX 350 Carbonell Edgar A Melo and Luis Hidalgo are very professional with excellent attention to details. I’m very pleased with them as representative of what Lexus s Edgar A Melo and Luis Hidalgo are very professional with excellent attention to details. I’m very pleased with them as representative of what Lexus stands for. I’m a very satisfied client that purchase a few Lexus. More

My great experience buying a car at Lexus and A new friend This letter I want to dedicate to my new friend Jorge Gonzales Jorge was not only informative and passionate with his work Buy he is also compassi This letter I want to dedicate to my new friend Jorge Gonzales Jorge was not only informative and passionate with his work Buy he is also compassionate and very transparent making the experience unforgettable By exposing us to different options and possibilities I was able to attain the car my wife was always looking for and that I have to thanks to my new friend. Jorge it’s not only a good friend but a tremendous asset to Lexus of West Kendall The building blocks of a good company is not only reflected on his inventory but on the humanity of his sales people I know for a fact he has a tremendous future and numerous possibilities Thank you Jorge and Lexus for this opportunity. God Bless you all Sergio Rios More

TERRIBLER Customer/Overall Service Alex Alvarez, the service manager was nothing but terrible! We spoke about a concern I had at the dealership and he expressed nothing but a rude manne Alex Alvarez, the service manager was nothing but terrible! We spoke about a concern I had at the dealership and he expressed nothing but a rude manner and ignorance. I spoke with Lexus customer service because I was unable to get someone from this dealership to speak to me about my horrendous experience I had at this dealership. I heard back from the customer service rep after 3 weeks of the dealership neglecting to reach out to me and I was made aware that the general manager James Mangano told them they will not be reaching out to me as they did not see a reason to hear my concerns and that they considered my "matter" to be closed once I left the dealership that day. If you want endless disappointment and slow terrible service then this place is for you! I will never step foot into this dealership again as they are by far the worst Lexus dealership I have ever been too. I rather drive over an hour to get my car serviced before I ever go to them again. It is sad that I have owned two Lexus car, being my most recent is a 2019 and this is the "luxury" satisfaction I receive. Seems to me like Lexus in general provides false advertisement as not even the corporate office can handle this matter since all dealerships are privately owned. Extremely upset and disappointed with this dealership and the company as a whole. TERRIBLE SERVICE! NEVER GO TO THIS DEALERSHIP UNLESS YOU WANT TO WAIT HOURS. More

Awesome experience! Wow! These guys are the best. Professionalism would best define this dealership. From the General manager to every employee I had the pleasure of meet Wow! These guys are the best. Professionalism would best define this dealership. From the General manager to every employee I had the pleasure of meeting. Excellent customer service and customer satisfaction is what they strive for. I have lived in Miami my whole life best car dealership in South Florida. Like I said they are the best. More

Excellent attention and customer service Our experience was exceptional, everyone was very helpful and attentive. Our salesman Cecil, was very proactive and helpful throughout the process. Our experience was exceptional, everyone was very helpful and attentive. Our salesman Cecil, was very proactive and helpful throughout the process. Also, the finance worker we met with made us feel comfortable and explained everything thoroughly. There were no gimmicks, no waste of time, and it is the best dealership experience weve ever had. Everyone was on board to help us get the best car that met our needs, and at the best price. Thank you Thank you Thank you!!! More

Outstanding service Ronald did a great job finding me a beautiful grand caravan, I’m glad he was able to show me the vehicle and all the features he was kind and full of Ronald did a great job finding me a beautiful grand caravan, I’m glad he was able to show me the vehicle and all the features he was kind and full of patience and now my wife is a full soccer mom! More

Great job! Y pone tuve una mala experiencia en el pasado con otro vendedor en otro lugar, pero Ronald me ayudo a salir del carro en el que me había metido y con Y pone tuve una mala experiencia en el pasado con otro vendedor en otro lugar, pero Ronald me ayudo a salir del carro en el que me había metido y con el todo fue mejor, servicio al cliente y actitud excelente! Lo recomiendo mucho! More