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Lexus of West Kendall

Miami, FL

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rated
940 Reviews

13750 SW 136th St

Miami, FL

33186

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Showing 940 reviews

January 30, 2024

This place and its manager are terrible avoid if possible. Service writer did not answer or return phone calls sad that this is the service Lexus provides these days More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Esteban Munoz, Alex Alvarez
Feb 02, 2024 -

Lexus of West Kendall responded

Steve, we are sorry to hear about your experience. It's important that our customers feel heard and valued, so it's disappointing to learn we've fallen short in this instance. We'd appreciate the opportunity to discuss this further with you and address any concerns directly - please reach out at 786-573-7600 when convenient for you. Thank you.

December 20, 2023

I contacted Lexus West Kendall for service, engaging in a telephone conversation during which I obtained a service quote. Subsequently, I scheduled an appointment and visited the Lexus West Kendall dealershi More

by NS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Rashied
Dec 28, 2023 -

Lexus of West Kendall responded

We're really sorry to read about your experience with our service department, and we understand how frustrating this must have been to feel deceived. We strive for transparency in all our dealings with customers, so it's concerning that you feel misled by the initial quote provided over the phone. We'd like to look into this further and see what can be done to rectify things - please reach out to 786-573-7600 at your earliest convenience. Thank you.

Dec 28, 2023 -

NS responded

Dear, Thank you for your reply, but I prefer not to prolong this matter or invest more time and effort into it. I've already expended considerable time composing messages, filing reports, and scanning my receipt. I'm not seeking a refund or any form of compensation; my sole intention is to shed light on the concerning practices at this Lexus West Kendall dealership that reflect an extreme pursuit of profit. My dissatisfaction stems from what I perceive as a lack of ethics, transparency, and the caliber of personnel employed at the dealership. My goal is to raise awareness among potential customers who might be unaware of the less-than-scrupulous tactics employed by the establishment. I appreciate your response, and I consider this matter closed. I have no intentions of returning to this Lexus dealership in the future. Sincerely, Sun

September 09, 2022

You know these days car inventory must be so low that salesmen don't actually sell you cars. I see a Mustang GT posted up sitting over a month and ask them to send me the out the door price. Great! More

by An P
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mauricio, Cecil Silva
Sep 12, 2022 -

Lexus of West Kendall responded

Customer care and service are our primary concerns, and we're sincerely sorry you've been left feeling any differently after your experience. We will share this review with the appropriate staff so we can work to prevent similar outcomes moving forward, but we also want to follow up to ensure your needs are fully addressed. Please get in touch at 786-573-7600 at your nearest convenience - we won't be able to determine any contact information from this review. Thank you.

December 03, 2021

Nice people. I explained that as a disabled 1st responder,i want the best price,sir. Waiting to see how it goes. Merry Chrismas from Archie More

by Archie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Melo, Jorge Gonzalez, Amanda Garcia, Ronald Miron, Luis Mendoza Perez, Yurlin Cavero, Dairon Niebla, Jeremy Johnson, Ferney Franco, Jorge Caso
Dec 03, 2021 -

Lexus of West Kendall responded

Thank you for the amazing review, Archie, and for your service. We appreciate you and are grateful for your business! Happy holidays, from the whole Lexus of West Kendall team!

July 17, 2021

Dropped off car for recall service and for repair of the drivers side mirror that was not setting correctly. In meeting with service advisor, I was told that the price for the mirror motor was over $900.00 More

by itelpres
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Esteban Munoz
Jul 22, 2021 -

Lexus of West Kendall responded

It's hard to see this feedback as we try to deliver great service at a competitive price. We're sorry for leaving the wrong impression during your visit and we are here to take your call if you'd like to discuss these concerns further. Thank you. Contact: 786-573-7600

February 05, 2021

This is a Lexus service department customer need to avoid as the service advisor and Manager don’t reply to your phone calls Mario, Esteban and Alex these are staff one needs to avoid Try other Lexus deal More

by Lexus customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mario, Esteban Munoz, Alex Alvarez
Feb 11, 2021 -

Lexus of West Kendall responded

Hello there - It's hard to see this feedback as we want customers to be confident in our services. We apologize for your frustrations and we'd appreciate the opportunity to discuss your concerns together. Please consider calling us at 786-573-7600. Thank you.

December 26, 2020

Estamos muy agradecidos del servicio que nos proporciono Yurlin Cavero. Su profesionalidad y dedicación nos llevo a tener una experiencia unica. Ella nos explico todo con mucha paz y tranquilidad. Nos senti More

by arlandis17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yurlin Cavero, Yurlin Cavero
Dec 28, 2020 -

Lexus of West Kendall responded

Muchísimas gracias por la reseña! Es fantástico oír que tuvo una buena experiencia trabajando con Yurlin. Estamos muy orgullosos de nuestro equipo y las palabras amables acerca de ella nos hacen sonreír. Felicidades por su vehículo nuevo y bienvenidos a la familia de Lexus de West Kendall! Esperamos volver a verle en el futuro!

October 29, 2020

DO NOT BUY AT LEXUS OF WEST KENDALL! Purchased a brand DO NOT BUY AT LEXUS OF WEST KENDALL! Purchased a brand new Lexus UX 200 F Sport on October 22. During the test drive all was OK. October 23 I noti More

by EmilioSacerio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Larry Jackson, Alex Alvarez, Ferney Franco, Jorge Caso
Nov 06, 2020 -

Lexus of West Kendall responded

Emilio - We are very concerned to see this feedback. We strive for honest and accommodating service here, and we couldn't be more disappointed that we didn't leave you with that impression. Please don't hesitate to give us a call so we can speak with you directly and see what we can do to make this right for you. Contact: 786-573-7600

July 13, 2020

Great Actor Very Friendly at first once he has you sign everything and get the money the work ethics goes out the door. Very poor customer service never ret More

by Profesional
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dantony Paula
July 04, 2020

Wonderful from start to finish. The whole experience was seamless. Knowledgeable, kind, courteous and most of all extremely fair. I will be coming back and recommending More

by MNP
Recommend Dealer
Yes
Employees Worked With
Luis Hildago, Yurlin Cavero
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