Lexus of Wesley Chapel - Service Center

Great service Mr. Bobby King is really the best adviser. He's good in what he does and listens to the costumer. He goes above and beyond to make a customer feel wel Mr. Bobby King is really the best adviser. He's good in what he does and listens to the costumer. He goes above and beyond to make a customer feel welcome and appreciated. I knew him from another dealership and was my adviser but when he left things were not the same. When I made my appt at the Wesley chapel site and saw his name I was so happy to find him again. A million kudos to him. Thanks to Mr.Bobby King. More

Wow Service Great folks. Will even bring your car to you after service. And for me that’s an hour and a half. Will return even for oil changes. Great folks. Will even bring your car to you after service. And for me that’s an hour and a half. Will return even for oil changes. More

Customer service was fantastic Matt in the service department provided fantastic service, my car was serviced in a timely manner and the experience was top class. I will be taking Matt in the service department provided fantastic service, my car was serviced in a timely manner and the experience was top class. I will be taking my GX there for service in the future. More

a cut above Great service and quality care. Lexus of Wesley Chapel is a cut above all the rest. They worked with me on a loaner and fit it in my time schedule. Great service and quality care. Lexus of Wesley Chapel is a cut above all the rest. They worked with me on a loaner and fit it in my time schedule. More

First service Great first visit to this dealership. Service was not just timely but done early. Customer lounge is spectacular I didn’t want to leave. We will retur Great first visit to this dealership. Service was not just timely but done early. Customer lounge is spectacular I didn’t want to leave. We will return. More

Very impressive From the moment of arrival for service maintainance to when I left I was made to feel like I was a valued customer. It truly was over the top. Thank y From the moment of arrival for service maintainance to when I left I was made to feel like I was a valued customer. It truly was over the top. Thank you Stephanie Pepper. You are a big asset to the company. Thanks Kyle Hyer for your service and also thanks to the one who cleaned “Pearl” to where she looked brand new. More

The very best service and dealership I have ever been to! The subject line says it all. Just an amazing dealership and service center. Yes, it is brand spanking new and amazingly beautiful just like the new The subject line says it all. Just an amazing dealership and service center. Yes, it is brand spanking new and amazingly beautiful just like the new Lexus car models however I was impressed by beyond belief with the following: Every single employee had customer service at the top of their minds. As a business owner myself, this was truly impressive and it goes to show you that their management teams care about their customer’s experiences while at their dealership. Second, Chris LaMonte and Don (forgot last name) were truly impressive. I took my Lexus NX for a rattling noise on the rear passenger side, took a test drive with Don, after about an hour, Chris said great news, it was just a plastic flap missing a screw and we fixed it, NO Charge! Any other service center would have taken advantage of the situation. This was truly impressive and the kind attitude from Chris and Don was amazing to see first hand. While I was waiting, Emelie in sales talk to me about the new LC 500 and allowed me to take a test drive. All without any pressure and it was just a very comfortable experience. When I am ready to buy that LC, I know where I will be going. Just an overall amazing time, comfortable, no pressure experience. I would highly recommend them to anyone. Amazing people. Not to mention the Beauty of the new dealership itself with a free cafe bar. Cant say enough about it. Great job Lexus of Wesley Chapel, you have a new customer. More

The best costumer service from dealership Never have I ever experienced such great customer service the best yet. Everyone was very nice. From reception to the loaner department to the cafe. A Never have I ever experienced such great customer service the best yet. Everyone was very nice. From reception to the loaner department to the cafe. And the work that was done they went above and beyond to meet our needs. More

Excellent Lexus Dealership! It was my first time going to the Wesley Chapel Lexus Dealership because the location is closer to my house and it's brand new. This new location has It was my first time going to the Wesley Chapel Lexus Dealership because the location is closer to my house and it's brand new. This new location has stepped up the Lexus experience. I was directed to reception parking, greeted by a person who stated their name, and they asked me for mine, and reason for the visit. I was on schedule and in the system. I was personally greeted by another person who gave me a short tour of the new place and I was shown the complimentary cafe where they serve coffee, fruits, and pastries. This new Lexus Dealership looks like a high end hotel when you walk in and feels like it too. They greet you, make you feel comfortable, and make you feel like you're home away from home. They have four different sitting areas. One for charging phones/laptops near the cafe to drink coffee and work on a laptop. The second place is a large comfy sitting area with end tables in front of 6 LCD screens, and next are three office areas from which to work if you choose and lastly, they also have a quiet area to sit, think or read. They created a great space, have great staff who have high attentive energy, and they helped me get a new Lexus key in under an hour and also washed my car!!! Thank you WC Lexus!😄?🌞 More