Lexus of Wesley Chapel - Service Center

The very best service and dealership I have ever been to! The subject line says it all. Just an amazing dealership and service center. Yes, it is brand spanking new and amazingly beautiful just like the new The subject line says it all. Just an amazing dealership and service center. Yes, it is brand spanking new and amazingly beautiful just like the new Lexus car models however I was impressed by beyond belief with the following: Every single employee had customer service at the top of their minds. As a business owner myself, this was truly impressive and it goes to show you that their management teams care about their customer’s experiences while at their dealership. Second, Chris LaMonte and Don (forgot last name) were truly impressive. I took my Lexus NX for a rattling noise on the rear passenger side, took a test drive with Don, after about an hour, Chris said great news, it was just a plastic flap missing a screw and we fixed it, NO Charge! Any other service center would have taken advantage of the situation. This was truly impressive and the kind attitude from Chris and Don was amazing to see first hand. While I was waiting, Emelie in sales talk to me about the new LC 500 and allowed me to take a test drive. All without any pressure and it was just a very comfortable experience. When I am ready to buy that LC, I know where I will be going. Just an overall amazing time, comfortable, no pressure experience. I would highly recommend them to anyone. Amazing people. Not to mention the Beauty of the new dealership itself with a free cafe bar. Cant say enough about it. Great job Lexus of Wesley Chapel, you have a new customer. More

The best costumer service from dealership Never have I ever experienced such great customer service the best yet. Everyone was very nice. From reception to the loaner department to the cafe. A Never have I ever experienced such great customer service the best yet. Everyone was very nice. From reception to the loaner department to the cafe. And the work that was done they went above and beyond to meet our needs. More

service was great Great service and follow up. Chris was fantastic to work with. He went out of his way to make sure we were satisfied. We will continue to have our L Great service and follow up. Chris was fantastic to work with. He went out of his way to make sure we were satisfied. We will continue to have our Lexus serviced at this location. More

Excellent Lexus Dealership! It was my first time going to the Wesley Chapel Lexus Dealership because the location is closer to my house and it's brand new. This new location has It was my first time going to the Wesley Chapel Lexus Dealership because the location is closer to my house and it's brand new. This new location has stepped up the Lexus experience. I was directed to reception parking, greeted by a person who stated their name, and they asked me for mine, and reason for the visit. I was on schedule and in the system. I was personally greeted by another person who gave me a short tour of the new place and I was shown the complimentary cafe where they serve coffee, fruits, and pastries. This new Lexus Dealership looks like a high end hotel when you walk in and feels like it too. They greet you, make you feel comfortable, and make you feel like you're home away from home. They have four different sitting areas. One for charging phones/laptops near the cafe to drink coffee and work on a laptop. The second place is a large comfy sitting area with end tables in front of 6 LCD screens, and next are three office areas from which to work if you choose and lastly, they also have a quiet area to sit, think or read. They created a great space, have great staff who have high attentive energy, and they helped me get a new Lexus key in under an hour and also washed my car!!! Thank you WC Lexus!😄?🌞 More

Complimentary Carwash The complimentary wash was great, but they noticed a nail in my tire. It was promptly removed! Excellent customer service experience- happy founding The complimentary wash was great, but they noticed a nail in my tire. It was promptly removed! Excellent customer service experience- happy founding 100 member. More

Wonderful This dealership is wonderful. They treat you like you are important to them. So far I only used them for servicing my Lexus purchased in SC, but they This dealership is wonderful. They treat you like you are important to them. So far I only used them for servicing my Lexus purchased in SC, but they have great service and fantastic amenities while you wait. Need a coffee or snack? The barista will fix that right up for you. I highly recommend this dealership. More

Courteous and good service the service advisor is professional and courteous and the service was performed well and satisfactory. You guys are no less than ( I think it’s better the service advisor is professional and courteous and the service was performed well and satisfactory. You guys are no less than ( I think it’s better) Lexus of Tampa Bay. Keep up with your good work and service. Thumbs up. More

Excellent customer service! Matt was very informative though-out the process and tried to explain the needs of my car and the best solutions possible. Although I did not come for Matt was very informative though-out the process and tried to explain the needs of my car and the best solutions possible. Although I did not come for service, just ended up needing it, he made sure we attended the most important and provide options for the rest. Also, the hospitality ladies were super nice and friendly! More

Great Service, Great Atmosphere! WOW! Service beyond my expectations! By far the best auto dealer service I have ever received quite possibly the best overall customer service experi WOW! Service beyond my expectations! By far the best auto dealer service I have ever received quite possibly the best overall customer service experience I have ever received. More