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Lexus of Wesley Chapel - Service Center
Wesley Chapel, FL
576 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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576 Reviews of Lexus of Wesley Chapel - Service Center
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April 14, 2018
Fast & Friendly Outstanding customer experience! Friendly and knowledgeable team. Bobby was awesome to interact with. Mike was helpful in answering our sales quest Outstanding customer experience! Friendly and knowledgeable team. Bobby was awesome to interact with. Mike was helpful in answering our sales questions. A pleasure to work with. More
by JCChez
Employees Worked With
Bobby King, Mike Brockway
April 14, 2018
Excellent Customer Service!!! Besides the convenient location, I received SUPERB customer service from Allen, and my service consultant Bobby King. While waiting for my vehicle to Besides the convenient location, I received SUPERB customer service from Allen, and my service consultant Bobby King. While waiting for my vehicle to be serviced, I received a Starbuck’s quality cup of coffee, warm croissant, and excellent and friendly service from Alyssa. At WC Lexus everyone is treated with respect. THANK YOU Wesley Chapel Lexus for the AWESOME staff and service!!! I’m so beyond happy with my experience that I will certainly continue to come back to WC Lexus. More
by Sunny Sideup6
Employees Worked With
Bobby King, Alyssa and Allen.
April 12, 2018
Top notch! Jason our service consultant was fantastic. He goes above & beyond in service. Excellent experience at Lexus Wesley Chapel. Highly recommend this d Jason our service consultant was fantastic. He goes above & beyond in service. Excellent experience at Lexus Wesley Chapel. Highly recommend this dealership. First class facility. More
by 8205lexus
Employees Worked With
Jason Archbell
April 12, 2018
Best Lexus Service Expirience Ever.! When a check system light came on I decided to try the new Lexus of Wesley Chapel service, and I’m so glad I did! My service rep, Heath Bradburn, prom When a check system light came on I decided to try the new Lexus of Wesley Chapel service, and I’m so glad I did! My service rep, Heath Bradburn, promptly greeted me in the service bay, listened carefully to my issue, and got my RX350 right in for diagnostics. While that was underway, Heath showed me around the state of the art service and sales area and made sure I was comfortable. Diagnostics were completed quickly and thoroughly for Heath to discuss what was wrong and what could be done. The RX needed warranty work along with other services I elected and Heath saw to it that I had a nice loaner. Heath also kept me informed on progress and delivered my RX the next day. It’s in tip top shape and I couldn’t be happier with the service and dealership. Lexus of Wesley Chapel is top notch!!! More
by Charlotte
Employees Worked With
Heath Bradburn Service Rep, Mike Brockway
April 11, 2018
poor service Had to wait 54 minutes to get a promised no hassle experience. Detail/wax was poor quality with wax residue left around 3 door handles-not platinum le Had to wait 54 minutes to get a promised no hassle experience. Detail/wax was poor quality with wax residue left around 3 door handles-not platinum level work. Wax left on left quarter panel. Was promised gas for doing a survey-then told gas pump broken. W not be back j More
by Hiram Perkins
Employees Worked With
Jason Archbell
April 11, 2018
Excellent and impressed! I was very impressed by my service manager Matt Schronce. He was very informative, friendly and knowledgeable. The service department completed my r I was very impressed by my service manager Matt Schronce. He was very informative, friendly and knowledgeable. The service department completed my repairs in a timely manner. More
by Bailey12
Employees Worked With
Matthew Schronce
April 11, 2018
Very pleased with Advisor Chris, very good service experienc Great new dealership in wesley chapel it is closer to my work and I was glad to have this option instead of driving to Tampa Great new dealership in wesley chapel it is closer to my work and I was glad to have this option instead of driving to Tampa More
by Wwwww
Employees Worked With
Chris
April 11, 2018
Great once I found a person! When I arrived no one was in the service area. I had to knock on someone’s office door and ask for help, and they came out a few minutes after that. When I arrived no one was in the service area. I had to knock on someone’s office door and ask for help, and they came out a few minutes after that. Otherwise, everything was great. Everyone was courteous and helpful and the service was quick. I got the sales spiel a couple times -friendly, not ridiculously pushy. The best part was the detailing – my poor car has gone a while without a good cleaning and their crew did an amazing job. More
by EmilY
Employees Worked With
Heath, Winston, Mike Brockway
April 10, 2018
Great service Visit was seamless . Staff is very friendly wait time was short. The facility was very elegant and beautiful ,lots of amenities including iPad readin Visit was seamless . Staff is very friendly wait time was short. The facility was very elegant and beautiful ,lots of amenities including iPad reading room and a free cafe . More
by Kscreech
Employees Worked With
Matt Schronce
April 09, 2018
Excellent Jason and others were extremely attentive and provided excellent customer servic. The facility is very beautiful and the service was within a reasonab Jason and others were extremely attentive and provided excellent customer servic. The facility is very beautiful and the service was within a reasonable turn around time More
by Sgrstff
Employees Worked With
Jason Archbald
