Lexus of Wesley Chapel - Service Center

First class Completed work on time, waiting area comfortable and clean, friendly staff. Used other Lexus dealerships in the past this is by far the best in Tampa Completed work on time, waiting area comfortable and clean, friendly staff. Used other Lexus dealerships in the past this is by far the best in Tampa area! More

Great service!! Great all around and very clean dealership. Friendly staff right from when I got off my vehicle. Love the location and very happy of how much closer t Great all around and very clean dealership. Friendly staff right from when I got off my vehicle. Love the location and very happy of how much closer to home. Thanks lexus always a pleasure. More

Excellent Service Experience I showed up for service without an appointment at 6:20 on a Thursday night without an appointment. My tire was low and needed more nitrogen. Instead I showed up for service without an appointment at 6:20 on a Thursday night without an appointment. My tire was low and needed more nitrogen. Instead of just filling the low tire with nitrogen, they checked all four tires and repaired the tire that was low. Matthew and Andrew in Service were great! More

First class Experience The service department and the dealship itself are amazing! The service staff went above and beyond to ensure my service appointment was an awesome ex The service department and the dealship itself are amazing! The service staff went above and beyond to ensure my service appointment was an awesome experience. More

Service work was completed in a very timely manner. Very professional staff. Comfortable client service area. Vehicle delivered was very clean. We will conti was completed in a very timely manner. Very professional staff. Comfortable client service area. Vehicle delivered was very clean. We will continue to use this dealership. More

Exceptional Service Exceptional service from the moment I brought my car in until I picked it up. I was informed every step of the way. No surprises! I will definitely re Exceptional service from the moment I brought my car in until I picked it up. I was informed every step of the way. No surprises! I will definitely recommend this dealership to everyone. Thank you Winston for putting a smile on my face. Thank you Matt for everything you did. First Class Service. More

Great service experience Honest and knowledgeable staff with excellent customer service. Will highly consider buying my next Lexus from Lexus of Westley Chapel a long with my Honest and knowledgeable staff with excellent customer service. Will highly consider buying my next Lexus from Lexus of Westley Chapel a long with my family members. More

Excellent Lexus new dealership This new Lexus dealership has excellent services. All staffs are polite and nice. Service is fast and smooth. Hearth communicates with me in the time This new Lexus dealership has excellent services. All staffs are polite and nice. Service is fast and smooth. Hearth communicates with me in the time manner. The location is convenient and quiet. I am definitely come back for more services and recommend my friends to come too. More

They made me feel like I was their most important customer. Yesterday I took my RX350 to Wesley Chapel Lexus because the navigation system was acting glitchy. I bought the vehicle from a different dealership an Yesterday I took my RX350 to Wesley Chapel Lexus because the navigation system was acting glitchy. I bought the vehicle from a different dealership and it is two years old. As soon as I pulled into the service area I was greeted with a smile by Stephanie. She listened carefully to my odd description of the issue and then took a moment to check a few things out herself. From there, she escorted me into the service area, did some quick paperwork, and then gave me a tour of the amazing amenities Lexus customers have while waiting for their vehicles. They have a little cafe with awesome coffee, pastries, bagels, sodas, water etc all for free. They even have their own barista! Every single person I encountered smiled at me and made me feel right at home. I sat in a private, comfortable office and worked in peace while waiting. Stephanie checked on me twice to make sure I was ok and to update me on their progress. In the end it was a software issue that was causing the glitch, which they took care of. Honestly, I have never experienced better customer service in my 56 years. As I was leaving I mentioned I didn’t like my licsense plate holder and they immediately changed it for me. Above and beyond, that’s what that is!! More

Outstanding service I took my car into the service department to add tint and get the first service for the car - without an appointment- I literally just showed up at th I took my car into the service department to add tint and get the first service for the car - without an appointment- I literally just showed up at the dealer. . This was definitely an unparalleled experience. They immediately took me to the cafe where I had a latte and a delicious warm chocolate chip cookie. They then took me to the loaner car - moved all of my work bags from my car into the loaner and I was off. The next morning I received a text at 7:15 that my car was ready and they would deliver it to me. I decided to pick up my car - they detailed the exterior a second time before delivering it to me. It was absolutely wonderful. Everyone there is nice and friendly. They did a great job! More