Lexus of Wesley Chapel - Service Center

Service on 2007 RX400h I needed a couple of things fixed on my 2007 Lexus RX400H. I called and got an appointment and loaner for the day I called. Matt in service greeted me I needed a couple of things fixed on my 2007 Lexus RX400H. I called and got an appointment and loaner for the day I called. Matt in service greeted me upon arrival and we went over everything that I needed addressed. He then brought me to their customer waiting area where they have a free cafe and IPads waiting for you. This is the nicest car dealership that I have ever seen. I was in the waiting area for maybe 3 minutes before someone came to bring me to my loaner. Everyone was “black tie” courteous and professional. More

Impressive Was impressed the way I was treated and the complimentary danish and coffee was a plus. Also bragged later to friends about my service their. Was impressed the way I was treated and the complimentary danish and coffee was a plus. Also bragged later to friends about my service their. More

Very friendly Service representative was very friendly and helpful. She recommended services for problems that the mechanic found about my car but did not put press Service representative was very friendly and helpful. She recommended services for problems that the mechanic found about my car but did not put pressure on me. The representative was very professional. More

First class service I selected Lexus of Wesley Chapel as the dealership to perform my 60,000 mile vehicle maintenance. Jason Archbell, my Service Advisor, was fantastic. I selected Lexus of Wesley Chapel as the dealership to perform my 60,000 mile vehicle maintenance. Jason Archbell, my Service Advisor, was fantastic. He completed my paperwork in a timely manner and gave me a tour of the new facility. He advised me of the approximate work timetable and offered me the use of a loaner vehicle. I also called the 1-800 number to make Lexus of Wesley Chapel my "preferred dealership". (At the suggestion of Mr. Archbell). I received a complimentary tank of gas for doing this and my car was washed and vacuumed. My car was also completed ahead of schedule. Great atmosphere, professional staff, courtesy over and above and top notch service. More

Excellent customer service It was my first visit to Lexus Wesley Chapel dealer. Bobble made me feel welcome and comfortable. Excellent customer service. Not pushy and just told It was my first visit to Lexus Wesley Chapel dealer. Bobble made me feel welcome and comfortable. Excellent customer service. Not pushy and just told me what need to be done. Washed my car inside out for free. They have really nice waiting area and some snacks and coffee for free. I definitely recommend this dealer. More

Service and facility are top notch. The service rep, Forrest, is very friendly and professional. He told me what service they would perform, guided me to the waiting room and told me it The service rep, Forrest, is very friendly and professional. He told me what service they would perform, guided me to the waiting room and told me it would be about an hour. After about 1/2 hour he gave me status of my service. Just under 50 minutes he came and got me and took me out to my car, which had been cleaned. The waiting room is very nice - big TVs, comfortable chairs, and nice refreshments offered. More

1st Service on my Lexus 570. 10,000 miles service Matt was great! Originally scheduled for service on 5/26/18, I was able to drop my SUV off on 5/25 since I was in the area and got a loaner. My SUV Matt was great! Originally scheduled for service on 5/26/18, I was able to drop my SUV off on 5/25 since I was in the area and got a loaner. My SUV was done sat and Matt even had it washed again, because he was not satisfied with the appearance. When I picked up the SUV, it looked great! I am definitely coming back to Lexus Wesley Chapel. More

A/C problem fixed for low $$ Our A/C was giving us an error message on the display and would cut on and off randomly. We took it in because our normal shop who has done marvelous Our A/C was giving us an error message on the display and would cut on and off randomly. We took it in because our normal shop who has done marvelous work on the vehicle previously, did not have the proper diagnostic equipment. Turns out, it was just in need of a new battery! Very thankful for quick answer and great customer service. Just one thing...our radio lost all of our stations. Previously, at other dealerships, they made a note of those and re-programmed once the new battery was installed. Minor annoyance, but... More

Professional service with a smile. They were professional from start too finish. They did not make me wait. Offered to schedule a loaner car when setting up my appointment just in c They were professional from start too finish. They did not make me wait. Offered to schedule a loaner car when setting up my appointment just in case the repair to my vehicle was going to take longer than expected. Everyone greeted me with a smile and made me feel right at home. The individual I worked with (Chris) in service followed up with me to let me know when my car would be ready. I appreciate how considerate they were of my time. Thank you for providing such great service. More

World Class Customer Serivce Took car in for diagnosis. Serivce manager and service team went above and beyond by running through a thorough check of the vehicle. Pinpointed and r Took car in for diagnosis. Serivce manager and service team went above and beyond by running through a thorough check of the vehicle. Pinpointed and resolved issue in a timely manner. More