Lexus of Wesley Chapel - Service Center

Excellent customer service It was my first visit to Lexus Wesley Chapel dealer. Bobble made me feel welcome and comfortable. Excellent customer service. Not pushy and just told It was my first visit to Lexus Wesley Chapel dealer. Bobble made me feel welcome and comfortable. Excellent customer service. Not pushy and just told me what need to be done. Washed my car inside out for free. They have really nice waiting area and some snacks and coffee for free. I definitely recommend this dealer. More

Service and facility are top notch. The service rep, Forrest, is very friendly and professional. He told me what service they would perform, guided me to the waiting room and told me it The service rep, Forrest, is very friendly and professional. He told me what service they would perform, guided me to the waiting room and told me it would be about an hour. After about 1/2 hour he gave me status of my service. Just under 50 minutes he came and got me and took me out to my car, which had been cleaned. The waiting room is very nice - big TVs, comfortable chairs, and nice refreshments offered. More

1st Service on my Lexus 570. 10,000 miles service Matt was great! Originally scheduled for service on 5/26/18, I was able to drop my SUV off on 5/25 since I was in the area and got a loaner. My SUV Matt was great! Originally scheduled for service on 5/26/18, I was able to drop my SUV off on 5/25 since I was in the area and got a loaner. My SUV was done sat and Matt even had it washed again, because he was not satisfied with the appearance. When I picked up the SUV, it looked great! I am definitely coming back to Lexus Wesley Chapel. More

A/C problem fixed for low $$ Our A/C was giving us an error message on the display and would cut on and off randomly. We took it in because our normal shop who has done marvelous Our A/C was giving us an error message on the display and would cut on and off randomly. We took it in because our normal shop who has done marvelous work on the vehicle previously, did not have the proper diagnostic equipment. Turns out, it was just in need of a new battery! Very thankful for quick answer and great customer service. Just one thing...our radio lost all of our stations. Previously, at other dealerships, they made a note of those and re-programmed once the new battery was installed. Minor annoyance, but... More

Professional service with a smile. They were professional from start too finish. They did not make me wait. Offered to schedule a loaner car when setting up my appointment just in c They were professional from start too finish. They did not make me wait. Offered to schedule a loaner car when setting up my appointment just in case the repair to my vehicle was going to take longer than expected. Everyone greeted me with a smile and made me feel right at home. The individual I worked with (Chris) in service followed up with me to let me know when my car would be ready. I appreciate how considerate they were of my time. Thank you for providing such great service. More

World Class Customer Serivce Took car in for diagnosis. Serivce manager and service team went above and beyond by running through a thorough check of the vehicle. Pinpointed and r Took car in for diagnosis. Serivce manager and service team went above and beyond by running through a thorough check of the vehicle. Pinpointed and resolved issue in a timely manner. More

Review of Lexus of Wesley Chapel Excellent experience from the service department, very nice and friendly Health my service advisor was excellenyt great job so easy to come in and ge Excellent experience from the service department, very nice and friendly Health my service advisor was excellenyt great job so easy to come in and get great service More

Cut and programmed new keys Stephanie Peppler was great! Highly recommended and very professional. We will be requesting her as our service advisor if we purchase another vehic Stephanie Peppler was great! Highly recommended and very professional. We will be requesting her as our service advisor if we purchase another vehicle. Thank you, Stephanie. More

Terrific Matt in service is terrific, everyone is very helpful, especially Sean Williams, Lynne Hudson and Albert White in addition the new facility is fabulou Matt in service is terrific, everyone is very helpful, especially Sean Williams, Lynne Hudson and Albert White in addition the new facility is fabulous and beautiful. More

Superb Service! Stephanie by far was the far the most professional service advisor I have dealt with. She holds the highest and upmost level of integrity and professi Stephanie by far was the far the most professional service advisor I have dealt with. She holds the highest and upmost level of integrity and professionalism I have deal with. More