Lexus of Wesley Chapel - Service Center

Review of my service I was very pleased with my service from beginning until the end. I wAs greeted in a friendly manner and was introduced to my service technician, Alem. I was very pleased with my service from beginning until the end. I wAs greeted in a friendly manner and was introduced to my service technician, Alem. He was very professional and he explained everything that would be done before and afterwards. My service was completed just when he said it would be. The whole experience was great as it is always. More

Service Did not get the service recall that was scheduled even though I had called previously to verify. However I was not charged for the oil change & platin Did not get the service recall that was scheduled even though I had called previously to verify. However I was not charged for the oil change & platinum detail. More

Excellent service Its really good service, not much words to describe it just have to go and feel the warm welcome and full service...comolimetery very tasty breakfast. Its really good service, not much words to describe it just have to go and feel the warm welcome and full service...comolimetery very tasty breakfast.....and very competitive service charge for car too. More

Vehicle inspection for interior recall on 2011 LS460 Set an appointment to have my Lexus inspected for the “melting interior” issues. Took just over an hour for the inspection and photographs. They are Set an appointment to have my Lexus inspected for the “melting interior” issues. Took just over an hour for the inspection and photographs. They are ordering 6 interior components including door panels, dash and glove box. Matt the service consultant immediately met me when I got out of the car. Explained the process and showed me to the lounge area. When the car was done he explained how the recall is conducted and that Lexus could not provide a date to expect the parts but he would notify me to set up installation once received and inspected. More

From oil change to a new car! We came in to WC Lexus to get promo oil change. We were graciously greeted and guided to the lounge area to await completion of the service. Before ge We came in to WC Lexus to get promo oil change. We were graciously greeted and guided to the lounge area to await completion of the service. Before getting breakfast snacks, we went to the showroom to look at the new model - just passing the time. We were again greeted by by a friendly face and smile! He inquired about the car that was being serviced (2015 NX w/ 83,000+ miles.) and asked if we were considering trading in the future and could provide us w/ info about trade in value. He returned w/ the info and said to just take a look at and and he’d check in later. No pressure, no sales pitch. The conversations continued with emphasis on benefits of a trade, quality of the car and special benefits of a purchase at Wesley Chapel Lexus. Once we finally made the decision to buy, the process of paper work, finance, and prep of the car were conducted in a very professional and efficient manner by all personnel. Once completed, we went to get in our new car and were greeted by the applause of nearby Lexus personnel. We drove away with smiles on our face, and saying, I can’t believe we came in for an oil change and left with a beautiful new nebula gray NX 300! More

Awesome Forrest is a great advisor and the dealership is top notch. They are efficient and treat their customers first class. I would recommend this dealersh Forrest is a great advisor and the dealership is top notch. They are efficient and treat their customers first class. I would recommend this dealership. More

Wesley Chapel Lexus My advisor Matt S. Is awesome!! Thank you for making my experience pleasant as always! He deserves a bonus 👍🏽 and the cafe is always amazing My advisor Matt S. Is awesome!! Thank you for making my experience pleasant as always! He deserves a bonus 👍🏽 and the cafe is always amazing More

Excellent customer service. Loved loved loved the customer service at Lexus of Wesley Chapel. Professional, knowledgeable and very friendly staff provided excellent service, appl Loved loved loved the customer service at Lexus of Wesley Chapel. Professional, knowledgeable and very friendly staff provided excellent service, applied all the available discounts, offered sound advice, and made me feel safe and secure with my vehicle staying over the weekend. I was given a comparable loaner car and my car was returned, fully serviced, vacuumed and clean. Would not do business anywhere else. Matt Schronce - THANK YOU!!! More

Good service even though fix delayed. Window motor was ordered but was wrong one. Had to be reordered. They did give us a loner car while car was fixed. Service people were nice and help Window motor was ordered but was wrong one. Had to be reordered. They did give us a loner car while car was fixed. Service people were nice and helpful. More

Awesome service Christian is a great service writer. He listened to my needs and took care of them without me having to worry. I will definitely use him for all my se Christian is a great service writer. He listened to my needs and took care of them without me having to worry. I will definitely use him for all my service related issues. Thank you Christian. Steve Freed More