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Lexus of Wayzata - Service Center

Wayzata, MN

4.7
744 Reviews

744 Reviews of Lexus of Wayzata - Service Center

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October 12, 2023

We have been customers at Lexus of Wayzata since 2008. We appreciate their thoroughness, professionalism and timely manner in which work is done. More

by Richard W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolo Boodhoo
Oct 14, 2023 -

Lexus of Wayzata responded

Hi Richard, thank you so much for your positive comments about Lexus of Wayzata! We want all our customers to feel this way when leaving our dealership!

October 06, 2023

Ms Celeste Harris was very professional and thoughtful when I asked questions. While I was waiting , Mr Ed Thompson explained the differences between model of Rx and RZ. He helped me to make a decision fo More

by Bird
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Celeste Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Lexus of Wayzata responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 05, 2023

Pleased with my advisor Nick. Irritated that we had to put gas in the loaner car before returning car when we went less than 20 miles. I spent over $600 and we were required to s More

by Kathy R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Boodhoo
Oct 07, 2023 -

Lexus of Wayzata responded

Hello Kathy, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

October 02, 2023

The Advisors are friendly and helpful throughout the times no matter which one is it More

by sunnyyaaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Madson
Oct 03, 2023 -

Lexus of Wayzata responded

Here at Lexus of Wayzata, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again!

October 01, 2023

Sservice at Lexus of Wayzata continues to be consistently professional and positive. Employees present a team centered approach centered around the customer. More

by oLesengel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Horwitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicolo Boodhoo. 5
Oct 02, 2023 -

Lexus of Wayzata responded

Hi, we hope everything was handled to your expectations. Please don't hesitate to reach out to us if there is ever anything else we can assist you with.

September 30, 2023

I left my car for the 4-5 hour service. Recieved a nice loaner. Picked my car up the following a.m. Went through the billing - Rick Stack explained things to my satisfaction. I left fe More

by Alexkulijewicz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Stack
Oct 02, 2023 -

Lexus of Wayzata responded

Hi, we hope everything was handled to your expectations. Please don't hesitate to reach out to us if there is ever anything else we can assist you with.

September 27, 2023

Great service center originally have seen Mike Peters for many many many years and he’s no longer there which is disappointing. However got a signed to RICK STACK today and he was awesome and everything went More

by Jonhill72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Stack - Service Dept.
Sep 29, 2023 -

Lexus of Wayzata responded

Hello, we appreciate you taking the time to leave us this feedback. Safe travels!

September 26, 2023

Lexus always cares for my vehicle as if it were their own. Quality and great service. Thanks Tom Bennett! More

by flyeagle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2023 -

Lexus of Wayzata responded

Thanks for sharing your recent service experience with us, we hope you continue to choose Lexus of Wayzata as your first choice for all your vehicle needs.

September 19, 2023

I have been a Lexus lover for many years and have never been disappointed. Great service and great car! More

by JaneE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaley Bailey
Sep 21, 2023 -

Lexus of Wayzata responded

Hi, thank you for your kind words and this wonderful review! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 18, 2023

My service advisor was great but it seemed to me the whole place has a Cold feel to it All the show floors were empty. Didn’t like all the reminder signs about using a car to notifying by cell phone et More

by Grammy
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaley Bailey
Sep 21, 2023 -

Lexus of Wayzata responded

Thank you, Matthew Meyer General Manager Lexus of Wayzata 952-404-5103 Direct matthew.meyer@napleton.com www.lexusofwayzata.com

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