Lexus of Wayzata

I have a 2009 RX 350. After the Maintenance Required indicator light came on, the scheduler gave me an appointment for 1 pm the next day to have the problem diagnosed. Pr After the Maintenance Required indicator light came on, the scheduler gave me an appointment for 1 pm the next day to have the problem diagnosed. Prior to diagnosis, the advisor recommended services be done that would trigger the light to come on. He said if those services were performed the indicator Light would go off. He said it would take 2 hours and I agreed to wait. 10 minutes before the 2 hours were up, I got a text message saying that due to “a bit of a rush”, an extra 30-45 minutes would be required to complete the work. When I left, the indicator light was still on. I called back to ask if I would be able to turn this off myself so I didn’t need to do a return visit. I played telephone tag with two advisors and finally today I talked to the technology staff who were able to tell me how to turn it off. I think the extra time delay with the visit, the indicator light not being turned off even though it said to do so on the invoice instructions, and the almost $400 bill did not make me very happy. I believe that the high cost services at Lexus and extended service time may require me to find another less expensive service that can do the routine work in the future. I’ve been a long time customer of this dealership and I must say, it’s not making me very happy these days. More

I have always had fantastic service at L of Wayzata. I was in for an oil change this a.m. and it was done in a timely manner, at an hour. I have considered my many years of experience, and I find this I was in for an oil change this a.m. and it was done in a timely manner, at an hour. I have considered my many years of experience, and I find this service to be the best. R. M. was very pleasant and helpful in my time at the dealership. I will recommend to others who need service whenever possible. Thank you for holding up to a "tradition" with Lexus products. Dean from Mpls. More

Russel was knowledgeable, helpful and courteous. He was good to work with and fixed our issue. He was good to work with and fixed our issue. More

Awesome service finding ring that fell through hole in cup holder. Had to remove whole console to find it. Thank you!!! cup holder. Had to remove whole console to find it. Thank you!!! More

Solid performance. Always done in time they told me. No surprises. Celeste provides excellent service. Always done in time they told me. No surprises. Celeste provides excellent service. More

I purchased a 2019 Lexus RX from this dealership on 4/22/2024 and had a wonderful experience. Our salesman John was very knowledgeable, patient, and extremely helpful. After we decided to purchase th 4/22/2024 and had a wonderful experience. Our salesman John was very knowledgeable, patient, and extremely helpful. After we decided to purchase the vehicle, we met with Becky, the finance manager, and again, had a great experience. She gave us the best deal possible purchasing the extended warranty also. And if that wasn’t enough, I received a call from John a few days after our purchase making sure I was happy with the car. Great customer service all the way around! I will definitely recommend Lexus of Wayzata to friends and family! More

Greeted with a smile, helpful, very friendly and knowledgeable! Russell always followed up with me. knowledgeable! Russell always followed up with me. More

We were not informed ahead that credit cards would not be accepted for payment 😝difficult as I didn’t carry $10000+ in cash accepted for payment 😝difficult as I didn’t carry $10000+ in cash More

Great service; finished on schedule. Appreciated the attention Gabrielle gave me and her expertise. Always a joy! Appreciated the attention Gabrielle gave me and her expertise. Always a joy! More

Helton was an amazing resource as we navigated buying a new car after being in a bad car accident. Helton took time to get to know us and our needs, and skillfully and professionally guided us through the new car after being in a bad car accident. Helton took time to get to know us and our needs, and skillfully and professionally guided us through the process. We would recommend him to anyone looking to buy a new car! More