Lexus of Watertown - Service Center

I recently brought a car. The sales man Tony was very nice. He was really patient with all the questions I have, and took his time to make sure I understand what the car has to offer. nice. He was really patient with all the questions I have, and took his time to make sure I understand what the car has to offer. More

My wife and I purchased a Lexus GX 460 from Lexus of WaterTown. We had the privilege of working with Ujwal Pradhananga ( Ussa ). Ussa was assigned to us by default as we had shopped online and spoke to WaterTown. We had the privilege of working with Ujwal Pradhananga ( Ussa ). Ussa was assigned to us by default as we had shopped online and spoke to the finance manager, Alex, prior to our visit. We informed Alex of our expectations and time frame of visiting the dealership to view the inventory that evening. Ussa had the vehicle; we initially were interested in pulled up and cooled. It also looked like it had a quick rinse- it’s the little things that count. We test drove a couple different models. Ussa was very patient and his product knowledge was on point. He was very easy to work with as he was personable and he actually listened to our needs. He also entertained my teenagers in the sitting area while my wife and I discussed our decision. Upon arrival for delivery, I scoped the parking lot and realized the vehicle was no where in sight (as most dealer have the cars parked out front) Ussa greeted us at the door with water bottles and welcomed us inside. We walked with Ussa through the hall to the delivery area where the vehicle was parked with a huge red bow on top. Again, it’s the little things that count. We were both breathless- He said he realized it was my wife’s birthday and did that kind gesture for her. Amazing! The process was painless and fast and the vehicle was ready for the time promised. The team at Lexus of Watertown truly exceeded our expectations. Thank you, Ussa, Alex and Watertown Lexus for a great experience that I will remember for life. You have my Lexus business. More

I just recently purchased my 2nd car from Lexus of Watertown. They are very professional and attentive. Ussa was the salesperson I worked with. He was very patient. He explained the car with such deta Watertown. They are very professional and attentive. Ussa was the salesperson I worked with. He was very patient. He explained the car with such detail and courtesy. I highly recommend Ussa as your sales person More

Excellent Experience A great feel as a customer at Lexus of Watertown. I very much appreciated Tony Viveiros’ help with professional service skills. He really worked hard A great feel as a customer at Lexus of Watertown. I very much appreciated Tony Viveiros’ help with professional service skills. He really worked hard to make sure I was happy and got everything. Best car buying experience ever. Thanks again Tony for all the support and very good work. Highly recommended! More

Quality Service Lexus of Watertown's service is first class. My Phan is a top rate service professional.. I highly recommend her and the company. I have been a fan si Lexus of Watertown's service is first class. My Phan is a top rate service professional.. I highly recommend her and the company. I have been a fan since they opened. More

A dealership team that truly values their customers! Our service consultant Mariel Burgos does a FANTASTIC job in making our family feel truly valued as Lexus of Watertown customers. We recently receive Our service consultant Mariel Burgos does a FANTASTIC job in making our family feel truly valued as Lexus of Watertown customers. We recently received a safety notice of a recall which required several hours of work to our GS350. On the date of drop-off, Mariel advised us of a recommended service as well, and coordinated that for us during the same visit(I neglected to inquire about it during my original call when making the recall appointment). I had also forgotten to inquiry about a possible loaner vehicle and I was quite relieved that Mariel had already made those necessary arrangements for us! She kept us updated throughout the process and checked-in the next day to ensure everything went well and that we had no other concerns. Thank you Mariel and Lexus of Watertown team! More

Annual checkup - great job! Brought my ES 350 in for a routine checkup and had a great experience. Maria Laskaris was extremely knowledgeable and did a great job explaining every Brought my ES 350 in for a routine checkup and had a great experience. Maria Laskaris was extremely knowledgeable and did a great job explaining everything to me. The technician, (J. Coleman?), did an amazing job and finished ahead of schedule. Car is running flawlessly! This is a very well run dealership and the employees really know their stuff! I definitely recommend them! More

Great Dealership Experience Brian Lee, my service rep is a super guy. He was professional all the way and helped me through the entire process. He kept me up to speed with they d Brian Lee, my service rep is a super guy. He was professional all the way and helped me through the entire process. He kept me up to speed with they did to my car, offering advise as and when needed. More