Lexus of Watertown - Service Center

I wanted to take the opportunity to share with you the excellent service I have received (and continue to receive) from Chad Tinti. His level of compassion, enthusiasm and attention to detail are terrific excellent service I have received (and continue to receive) from Chad Tinti. His level of compassion, enthusiasm and attention to detail are terrific. He goes out of his way to provide A+ level service and beyond. I have been a loyal Lexus customer for several years now and will continue to drive my current RX300 and will repurchase another Lexus (from the Watertown location) in the coming years. Chad is a detail oriented professional, and is consistently well mannered, polite and courteous. I have had several larger priced car maintenance expenses over the past few months and Chad has helped me understand and prioritize each item that my car needed. I appreciate being able to drive to the Lexus location - just minutes from my home, receive a fabulous (clean and non-smoke smelling) loaner car and be treated with respect and hospitality by not only Chad but your entire team. In a time when finances are tight and luxuries are limited, I want to personally thank you for employing such a great team in Watertown. Your staff and specifically Chad are fantastic. Brand loyalty is a big issue in today's market and you continue to win me over at Lexus. More

We bought our second Lexus RX at this dealership and were pleased with the buying experience. Unfortunately, their service continues to fall short. When discussing the service (40,000-mile) to be done on my pleased with the buying experience. Unfortunately, their service continues to fall short. When discussing the service (40,000-mile) to be done on my last visit with Chad, I explained that my main concern was a problem with the Blue Tooth telephone system, which recognize my cell phone, but prevented me from making calls from its memory. We agreed that he would tackle this problem after the other service items had been addressed. I asked that they check the engine air filter (It had been replaced less than a year before.), drain and replaced the brake fluid, skip the tire rotation (I replaced the tires and that vendor services the tires at no cost.), and do the rest of what's normally done @ 40,000 miles. When the regular service had been completed, Chad wasn't available. Eddie, who did his best, wasn't able to shed any light on the problems with my cell phone. When I reviewed the record of this service visit, I'm really annoyed ("pissed") that it says I denied service to the engine's air filter and the front brakes. I was never informed by Chad or anyone else that either the air filter or the front brakes needed to be serviced or replaced. Now the record for my car says I "denied" service. This strikes me as some kind of a game, which I'm not willing to play. And, the main problem I have with the car has not been resolved. In brief, the attitude of the staff doesn't recognize the value of my - or other customers' time. The fact that my most troubling problem wasn't resolved means - from their perspective - that I'll be back. I, of course, will find an alternative. More

I had a part ordered through my mechanic from Lexus of Watertown for my 1998 Lexus ES300 and not only did they drop the ball on not order the part that day, but they didn't own up to their mistake until 2 Watertown for my 1998 Lexus ES300 and not only did they drop the ball on not order the part that day, but they didn't own up to their mistake until 24 hours after it had been made, despite multiple phone call follow ups. All this resulted in being without a vehicle for 3 days. More

I would highly recommend Watertown Lexus! I purchased a 2010 RX350 last November and the service that I have received has been above and beyond my expectations. From the 1st time I walked into this beauti 2010 RX350 last November and the service that I have received has been above and beyond my expectations. From the 1st time I walked into this beautiful dealership everyone was so friendly and professional. Whenever I return for a car wash or scheduled maintenance I am still treated the same way. My salesperson, Bobby Chung and sales manager, Adam Skolnick have helped to make this experience stressfree both pre and post sale. I am so happy with my new car purchase and will definitely buy a new car from them again. More

I would like to take the opportunity to thank my service consultant, Chad Tinti, for excellent service I received at Lexus of Watertown dealership. Chad is very helpful, always pleasant and very professiona consultant, Chad Tinti, for excellent service I received at Lexus of Watertown dealership. Chad is very helpful, always pleasant and very professional. Thank You Chad! I will no doubt come back for service again, and will definitely recommend your company to my friends and family, to all potential customers. Thank Again. Natalia Svistunova, Chestnut Hill, MA More

Excellent service. We have been going there for years to purchase vehicles and have them serviced. Maria is a pleasure to deal with. She estimates ahead of time what the cost will be, and when our car will purchase vehicles and have them serviced. Maria is a pleasure to deal with. She estimates ahead of time what the cost will be, and when our car will be ready. If there are any changes once our car is in she calls right away to tell us of the change and ask whether we approve of it. The sales staff is also a pleasure to deal with. More

This is my 2nd lease car from Lexus of Watertown. I am very impressed with the customer service with both the sales and service departments. I had my first flat tire and didn't know what to do. I conta very impressed with the customer service with both the sales and service departments. I had my first flat tire and didn't know what to do. I contacted the dealership and they told me not to worry and that they will replace the tire for me right away. They have always been very sincere, professional and helpful with all the questions I had with the car. I had the roadside assistant replace the temporary tire for me and went to Lexus of Watertown to get my regular size tire replaced. I was greeted by Eric and another guy at the service area. Both were super nice. Cindy was the service person I was assigned to. She was very nice and professional. She explained to me what would be done to my tire with the diagnostics. I waited in the waiting area for about 40 mins. During that time I had a nice cup of coffee and pastries. By the time I was done, Cindy came to the room to tell me what they did with the tire and that my car was all set. She shook my hand to thank me for the business. I got my car back and it was nicely washed, vacuumed, and the tire was repaired. The service, friendliness, and professionalism were seemless. I'm always glad to brag about my Lexus dealership in Watertown to my friends who drive other brand cars. They definitely envy my dealership experiences. This type of service is rare and this is the reason why I continued my 2nd lease with Lexus of Watertown. My previous dealership with Acura didn't come close to my exceptional experience at Lexus. Thank you Lexus for making me feel like an important customer! More

Maria Laskaris, my service rep was able to give me a quick appointment and I was in and out in no time. My car was serviced and even washed and cleaned up before i left. They treat you extremely well quick appointment and I was in and out in no time. My car was serviced and even washed and cleaned up before i left. They treat you extremely well and are very attentive. Highly recommend them to anyone . More

My satisfaction with Lexus Of Watertown is the result of working with Srevice Consultant Maria Laskaris. Maria is always pleasant. She returns my phone calls promptly, and is very accomodating is scheduli working with Srevice Consultant Maria Laskaris. Maria is always pleasant. She returns my phone calls promptly, and is very accomodating is scheduling service. More importantly, she is knowledgeable about the repairs being performed, and I trust her answers as to what work needs to be done. Maria always maintains a plesant and professional attitude in her work. More

I live in NH however I travel to Lexus of Watertown in Massachusetts because they treat me as important client; they want to address my problem. Maria customer service and promptness is extraordinary. I Massachusetts because they treat me as important client; they want to address my problem. Maria customer service and promptness is extraordinary. I find Lexus provide a extraordinary product and the services they provide is outstanding. Maria listen to the problem, keep me up to date of the findings and cost for me to make appropriate decision, as well as, time I could pick up the car. The loaner car Lexus provided was a new hybrid. She walked me to the car and educated on the procedures of shifting, starting etc to ensure I was comfortable. Bottom line they treat each person with top quality customer service. Because of this I will continue to buy Lexus automobiles and recommend them to my friends. More