Lexus of Watertown - Service Center

Amanda Car is a pleasure to work with! I've worked with Amanda Carr for all my service needs in the 2 years I've owned my Lexus and every time she has given nothing short of 5 star service. I've worked with Amanda Carr for all my service needs in the 2 years I've owned my Lexus and every time she has given nothing short of 5 star service. She is always friendly and greets me by name even when I am not there for a service appointment. I've seen her greet her other customers by name during my visits as well which just shows how dedicated she is to her job. In my most recent visit, I had my state inspection done. This went smoothly. Unfortunately, there was an issue with their car wash station during my visit which she apologized for and offered a free mini-detail on my next visit for any inconvenience. It's obvious she genuinely cares about customer satisfaction and does whatever it takes to keep her customers happy. I look forward to having a continued relationship with Amanda during the life of my vehicle. More

Great experience! I was turning in a car at the end of a lease and worked with Griffith. He was incredibly helpful and made the whole process simple and smooth. I was v I was turning in a car at the end of a lease and worked with Griffith. He was incredibly helpful and made the whole process simple and smooth. I was very impressed by the quality of the service provided by Griffith and the entire team at Lexus Watertown. More

Service department is the reason to keep coming back I've had my car serviced at all 4 eastern Massachusetts Lexus dealers in the past 5 years. I can say Amanda Carr. a Lexus of Watertown service departm I've had my car serviced at all 4 eastern Massachusetts Lexus dealers in the past 5 years. I can say Amanda Carr. a Lexus of Watertown service department consultant, is one of the best consultants I've had the pleasure to deal with. I'm sitting in the dealership right now as I write this waiting for my vehicle. Even though the dealer is having another busy morning, and even though my initial service write up was with another consultant, Amanda went out of her way to personally greet me in the waiting room. She then continued to keep me informed to the progress of my visit, and promptly followed up with me to explain some additional recommended work and what items needed attention and what could be held off. Her professionalism and friendly approach, while abundant in the new sales showroom, is rare to see in most service departments. The service department in any dealership is critical for maintaining the ongoing relationship between the dealer and the customer well after the initial sale is made. Amanda Carr is the reason why I would consider Watertown Lexus at the top of my list for my next purchase, even though I did not purchase my current car here. That's a pretty big endorsement for any service consultant, however it's well deserved. More

I was having a problem with Verizon. They seemed unable to provide me with a cell phone that was compatible with the Bluetooth in my new Lexus. Orqui came and met me at Verizon and solved the problem. I co to provide me with a cell phone that was compatible with the Bluetooth in my new Lexus. Orqui came and met me at Verizon and solved the problem. I could not have done it without her. She is terrific----Very smart and knows her business and also incredibly nice. The service that Lexos provides with the tech department is invaluable. More

Chad Tinti has been the service advisor for my husband and I for the last 4 years. He has always been very personable and honest. He never has the repairs started without calling and talking it over with and I for the last 4 years. He has always been very personable and honest. He never has the repairs started without calling and talking it over with us and he will tell us exactly what needs to be done at the present moment and what can safely wait.We always get a loaner and can keep it for as long the cars are being serviced, at least 1 or more days if needed. If Chad happens to be on vacation when we call to schedule an appoinment, we make it for when he is back. That's how much we value his professional opinion and the excellent service he provides! Jim and Aida Belmont, MA More

Everytime I have gone to Lexus of Watertown I have been quickly taken care of. Treated like royalty Offered and received loaner cars and work was completed as promised. Chad Tinti has taken excellent c quickly taken care of. Treated like royalty Offered and received loaner cars and work was completed as promised. Chad Tinti has taken excellent care of me in the service dept and has kept me informed on the latest offerings at Lexus. I would definitely recommend Watertown Lexus to my friends. I recently leased the new IS250 the sales staff (Greg and Manny) were very helpful and spent so much time with me explaining all the features. Ps I love my Lexus Beautiful and so comfortable! Denise Acampa More

Had a serious AC leak which soaked carpets - bad experience at nearest Lexus dealer so came to Watertown where car had originally been bought and serviced. Chad Tinti, my Service Advisor, was fant experience at nearest Lexus dealer so came to Watertown where car had originally been bought and serviced. Chad Tinti, my Service Advisor, was fantastic - replaced carpets and mats under warranty and I had 30K service done also. They gave me a beautiful loaner and brought my car back to my office and picked up loaner. I have never been treated this well at any dealership..didn't think it was possible. I am now a Lexus of Watertown customer and plan on buying my next Lexus here also. Lexus of Watertown knows how to treat their customers!!! I am more than impressed. More

This dealership consistently overpromises, overcharges, and UNDER delivers. This is my third bad experience with this dealership and I won't go back. As much as I love the Lexus, the service has been so and UNDER delivers. This is my third bad experience with this dealership and I won't go back. As much as I love the Lexus, the service has been so disappointing, it is not worth it. For the last three visits, I have been charged for repairs that were not adequately explained to me. When I called the service department for an explanation, my phone calls were not answered. I eventually complained to Lexus headquarters and than got a call from the head of service, promisiing me things had changed with the dealership, they had some turnover, and they had corrected their problems. Hopeful, I went back for another repair and had the same bad experience. I was charged significantly more for a break repair than the estimate. My service rep said that they would threw in a free tank of gas. When I drove home with my repaired Lexus, I saw that the tank was empty. Even that small promise was not fulfilled. More

I know Maria for several years since we purchased our car from this dealership. During all these years a had multiple opportunities to see her outstanding service level. It has not been a single occasion wh from this dealership. During all these years a had multiple opportunities to see her outstanding service level. It has not been a single occasion when my request for time has not been adequately met. She is always very attentive, very knowledgeable and polite, and had never underestimated the time of service, so I could plan my time correspondingly. This is a very important factor for me. I tried driving several cars (Infinity, Acura, BMW, etc.). Some of them I like very much. However, my next car should be Lexus. The main reason for that is an outstanding service level (particularly Maria's). I can reassure you that an employee like her is the major, if not the main reason, for customers to buy Lexus. I am extremely grateful to her for being an exemplary service consultant through all these years. I would also like to use this opportunity to express my gratitude to another great employee of this dealership - its business manager Manny Ferreira. He always explicitly answered all my questions with all necessary details, provided me with set of options, whether on car purchase or the warranty, and in a soft way offers his advice on what to do. He has never been pushy in his suggestions, which makes me interested in soliciting his advice that I very much appreciate. He is another strong reason why my next car should also be Lexus. More

The Service Department of Lexus of Watertown provides professional, courteous and ontime service. The service advisor keeps me abreast of upcoming service work, which is very helpful in planning and sche professional, courteous and ontime service. The service advisor keeps me abreast of upcoming service work, which is very helpful in planning and scheduling the next appointment. The Business Center provides a quiet and internet-connected space, which enables me to begin my day's communication with colleagues and clients. More