Lexus of Watertown - Service Center

OVER THE TOP THIS DEALERSHIP IS THE PATRIOTS OF CAR DEALERSHIPS.....I CANNOT FIND ONE THING EVER TO COMPLAIN ABOUT ......I HAVE NOT BOUGHT A CAR SINCE LAST CENTURY THIS DEALERSHIP IS THE PATRIOTS OF CAR DEALERSHIPS.....I CANNOT FIND ONE THING EVER TO COMPLAIN ABOUT ......I HAVE NOT BOUGHT A CAR SINCE LAST CENTURY AND I WENT EVERYWHERE ELSE AND ALWAYS CAME BACK TO HERE. THE EXPERIENCE IS LIKE SEEING THE OCEAN FOR THE FIRST TIME...UNFORGETTABLE.....THEY HAVE SET THE BAR SO HIGH AND IF THIS DEALERSHIP WAS A WOMEN I WOULD MARRY HER. BOTTOM LINE... BUMPER TO BUMPER THEY ARE THE VERY BEST...NONE BETTER.....A HUGE ASSET TO THE WORLD OF DEALERSHIPS....AS IS EVERYONE I COME IN CONTACT WITH.....IM A HAPPY MAN AND THERES NO BETTER CAR THAN A LEXUS AND NO BETTER DEALERSHIP THAN LEXUS OF WATERTOWN More

New Car Worries My experience in the past with purchasing new cars has not been pleasant. When the time came, I was not looking forward to it. My sister is a long te My experience in the past with purchasing new cars has not been pleasant. When the time came, I was not looking forward to it. My sister is a long term customer of Lexus and encouraged me to give them a try. I did and it was a great experience. The salesperson, Jimmy Yu was the best. He was knowledgeable, professional and made me feel confident in my choice. More

Great service, as always They consistently do a great job. I appreciate that they don't push you to take on services or parts you don't need or spend money unnecessarily. They consistently do a great job. I appreciate that they don't push you to take on services or parts you don't need or spend money unnecessarily. More

5,000 mile service This is a great dealership, friendly staff who truly care about customer service and "customer time" and do everything to make it easy for the custome This is a great dealership, friendly staff who truly care about customer service and "customer time" and do everything to make it easy for the customer. More

Prompt, professional, pleasant. The title says it all. Excellent service., completed in the promised time, by staff who were pleasant and very easy to work with. I'll be back. The title says it all. Excellent service., completed in the promised time, by staff who were pleasant and very easy to work with. I'll be back. More

Thoughtful, helpful, customer-oriented We needed a regular maintenance service and were reminded that we needed only the minimum check and honored a missing mailer that advertised a special We needed a regular maintenance service and were reminded that we needed only the minimum check and honored a missing mailer that advertised a special rate for that as well as for our remote starter. No problems with keeping the loaner over the weekend. Fast service. More

Service for 1993 LS400 Kim Trott's pleasant attitude, knowledge of the vehicles, and thorough explanation of what is needed to keep a 23 year old LS400 running well instills Kim Trott's pleasant attitude, knowledge of the vehicles, and thorough explanation of what is needed to keep a 23 year old LS400 running well instills confidence. More

Servies is outstanding Mariel is the best! Having the same advisor every time I visit the dealership makes me want to continue to have my car serviced at Lexus of Watertown Mariel is the best! Having the same advisor every time I visit the dealership makes me want to continue to have my car serviced at Lexus of Watertown. She is fantastic and always makes every visit so pleasant. If a full car detail was $149 all of the time, I would bring my car here for the detail every time instead of to other local detailing venues. They do a fantastic job at Lexus of Watertown, but the $199 price tag isn't worth it when other places do it for less than $150 and also do a great job. I had a coupon this time around which was a great reason to come back for the detail! The better price coupled with the service I always receive makes paying a little more worth it. But $150 tops for someone who has a full detail done at least twice a year, sometimes three times. More

KIM Trott -- Service Rep Extraordanaire My service rep Kim Trott is superb and I always feel as if Im getting the best service available. She's very knowledgeable and always goes above and My service rep Kim Trott is superb and I always feel as if Im getting the best service available. She's very knowledgeable and always goes above and beyond board for both my wife and (we both have Lexuses). More

Extraordinary service, as always I brought my car in without an appointment to have the tire pressure checked. Not only did the service department take me promptly, but they also was I brought my car in without an appointment to have the tire pressure checked. Not only did the service department take me promptly, but they also washed my vehicle without my requesting it, AND they didn't charge me for checking the tire pressure. This is why EVERYBODY should own a Lexus! More