Lexus of Watertown - Service Center

Very professional in ALL respects---MOST especially Mariel ! See above. She even came in when she felt lousy. Kept me informed the whole time and takes complete ownership of her clients. She truly represents the See above. She even came in when she felt lousy. Kept me informed the whole time and takes complete ownership of her clients. She truly represents the quality you strive for. More

Excellent service and service advisor Service advisor My Phan was very friendly. She is knowledgable to explain to the issues with my SUV and technician's recommendation in a plain languag Service advisor My Phan was very friendly. She is knowledgable to explain to the issues with my SUV and technician's recommendation in a plain language that is easily understood. I'd like to see her again for my future car service. More

Service was excellent as was service advisor. As I stated very good experience with our service. Mariel Burgos was very knowledgeable and a pleasure to deal with. We certainly continue to deal wi As I stated very good experience with our service. Mariel Burgos was very knowledgeable and a pleasure to deal with. We certainly continue to deal with Lexus of Watertown. We have recommended this dealership to our friends many times. More

Warrenty work Service advisor Nick was straight forward,honest and efficient. I was in and out very quickly,they checked what needed to be done,ordered the parts a Service advisor Nick was straight forward,honest and efficient. I was in and out very quickly,they checked what needed to be done,ordered the parts and said they will call me when they arrive. Everything so far has gone very well. More

Excellent Service The "Lexus Experience" is like no other. Bringing in my car for service was not just painless and easy, it was a wonderful experience. From the profes The "Lexus Experience" is like no other. Bringing in my car for service was not just painless and easy, it was a wonderful experience. From the professional and courteous people to the relaxing waiting area and the return service of my car. I couldn't ask for more. Great people at Lexus of Watertown. Many Thanks! More

routine service excellent service from start to finish. great dealership...I purchased my gs350 in2007 ,and have been a loyal customer because of your excellent de excellent service from start to finish. great dealership...I purchased my gs350 in2007 ,and have been a loyal customer because of your excellent dealership will certainly return for future service and or purchasing a new car replacement .. More

Professionalism extraordinaire Always a pleasure to bring my Lexus in foir service or a car wash. Very attentive and courteous. Their end product is always a smile. Always a pleasure to bring my Lexus in foir service or a car wash. Very attentive and courteous. Their end product is always a smile. More

60,000 mile service It was a pleasure working with Kelly. I appreciated the use of the coupon which she reminded me about -- how nice! The whole experience was friendly It was a pleasure working with Kelly. I appreciated the use of the coupon which she reminded me about -- how nice! The whole experience was friendly and professional. Thanks. More

Thank you Maria , Excellent service rep Maria had all important things checked & fixed , I would need an inspection sticker soon , she mentioned that & had it done Excellent service rep Maria had all important things checked & fixed , I would need an inspection sticker soon , she mentioned that & had it done ,made my car winter fit Very knowledgeable Good experience will use them again Nice loaner car. More

Very professional It was a pleasant experience starting with Chad Tinti He was very knowledgeable about every question I asked. Upon pick up I had tech questions and It was a pleasant experience starting with Chad Tinti He was very knowledgeable about every question I asked. Upon pick up I had tech questions and Chad introduced me to Louis who answered my questions More