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Lexus of Watertown
Watertown, MA
2,026 Reviews
Lexus of Watertown is New England's #1 Volume Lexus Dealership (based on 2025 Lexus Eastern Area new car sales) and is located just minutes from greater Boston. Lexus of Watertown has a large selection of new Lexus Models and Certified Pre-Owned Lexus vehicles. Easily accessible from the Mass Pike between Route 128 and Route 93. Visit our website today to find your next Lexus of choice.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,026 reviews
November 30, 2012
Tony Bruno was the best sale person i have ever had in a dealership.I would like for people to give this dealership a try and will see what im talking about.Thanks watertown Lexus dealership.I would like for people to give this dealership a try and will see what im talking about.Thanks watertown Lexus More
by talktalkk12345
November 25, 2012
Both Professional and proficient! I went in to look an Both Professional and proficient! I went in to look an RX 350 the night before Thanksgiving and left with a new vehicle. Internet sales development Both Professional and proficient! I went in to look an RX 350 the night before Thanksgiving and left with a new vehicle. Internet sales development (Weston Wright) did all the legwork including pricing and option packages via e mail so no one's time was wasted when I came in. I was not planning on trading in my old vehicle but they offered enough to make the deal worthwhile. While craigslist was the initial avenue to sell my car, the dealership eliminated this by offering a fair price Overall, fair pricing and every detail addressed. Now it is obvious why Lexus is able to sell so many vehicles My advice is go with your instincts. Pick the sales person you are comfortable with rather judging the dealership based on one sales person. For me, switching to Charles made the deal happen within an hour and I doubt any dealership would mind switching salesmen. Charles understands marketing and knew exactly how to focus on a customer's needs rather than selling unnecessary options or the wrong model to a customer Both Charles and the Business Manager Al stayed as long as needed the night before Thanksgiving to ensure the sale was concluded properly. They were willing to come in on their day off to finish necessary paperwork rather than handing it off to others In summary an effortless experience for a high dollar purchase. Post transaction, it was clear that the dealership would be there to assist however possible (programming features, service questions, etc) More
by theandrews02493
Employees Worked With
Charles Mayer
October 28, 2012
We had an awful experience with this dealership. We were extremely upset with how the sales manager treated us. He made us wait longer than any other dealership that we have been to in the last few weeks extremely upset with how the sales manager treated us. He made us wait longer than any other dealership that we have been to in the last few weeks. We were there for 2 and 1/2 hours and never got a car. All the others dealerships gave us their deal and we were out of there within an hour. Not only did we wait a long time but he left us thinking that we had a deal and he could get us the payment we wanted. He walked away asking if he could get us this payment would we buy the car today? We said yes and gave you our credit card (which was not given back to us yet). He had all the numbers, we signed more paperwork, and they took our card for the down payment. We waited a 1/2 hour and then went into the finance office. Here they presented the original numbers making the payment way more than we wanted per month. At that point we had waited an extra 45 minutes than we needed to. I know his plan was to get us all excited that we were getting the car and hope once we got in the finance office we would say yes to a higher payment. It was really a bad business move on their part. We were also upset about the conversations that I had with the online sales rep prior to our visit. He told us that our trade was a very popular car and that we could get more than expected. He said most people get 110% blue book value. He also said that the dealerships quota was very high this month and they were giving out a lot of deals. He even said that the price for the car was a sale price and he that it was on sale for less. I told him my numbers and asked him to talk to a manager before I drove all the way there. I called back and he said the manager agreed and that it was better to come down and make a deal in person. He also said that the dealership offers to fill your gas tank if you leave without a car, that is how sure he was that this deal would work. The deal didn't work, we waited forever, and left without a gas card. The manager was writing us up a certificate but it was to the gas station down the street and our tank was already full. We never come to Watertown so that wasn't going to work. I spoke with Michael O'Connell after we left and he said he would call back. This was on Tuesday and we never received a call. He did say to send a receipt when we fill our tank again and he would reimburse us. I'm sure we won't be seeing any reimbursement after our experience with this dealership. More
by rose6932
Employees Worked With
Mike Boulevard
October 24, 2012
Jason was wonderful! He made our buying experience quick and painless. He knew all about the car we were interested in, and had everything ready when we came to pick it up. Thank you so much Jason! When and painless. He knew all about the car we were interested in, and had everything ready when we came to pick it up. Thank you so much Jason! When we are ready to buy our next car, we will come again. More
by TheGirl
Employees Worked With
Jason Crede
September 25, 2012
They did a bait-and-switch to get me in (the car listed online had 3 price drops to what appeared to be a great deal), of course, the car had been sold, and no other car came close in price. He then proce online had 3 price drops to what appeared to be a great deal), of course, the car had been sold, and no other car came close in price. He then proceeded to do the used car sales thing (consulting with the manager on what it would take to close TODAY). After 3 rounds of that, Ken came out to confirm that there was no way they could sell me, and I finally walked out in disgust. After all of these bad rep of used car sales people, you would think that they would change behavior... I guess it's working. I wanted a partner to help me navigate the process - such a shame... and for such a big purchase. Now I don't trust anyone and have to be ready to go to battle every time. I wish I liked Subarus.. they were great - no pressure, helpful, respectful. More
by carrepssuck
Employees Worked With
Hans VanDeventer
September 21, 2012
Any buyer, but particularly younger buyers, will be well served by Michael Berube. He is personable and professional, but also straightforward. He has an eye for detail and will make sure that your purchase served by Michael Berube. He is personable and professional, but also straightforward. He has an eye for detail and will make sure that your purchase is well-prepped prior to delivery. More
by christophermsullivan
Employees Worked With
Michael Berube
September 10, 2012
I have purchased (or helped my relatives purchase) numerous cars at various Boston-area dealerships over the past five years, and I can say without hesitation that Lexus of Watertown has been the best numerous cars at various Boston-area dealerships over the past five years, and I can say without hesitation that Lexus of Watertown has been the best experience hands down! After calling the dealership in advance, manager Mike Espy and Steve Batsinelas had our requested cars ready for us and allowed us to test drive them without delay. Once we selected the car we were interested in, Steve Batsinelas and My Phan negotiated a very fair trade in for my old car, as well the price of the new car, very quickly. It was a very prompt and honest process - no games or gimmicks whatsoever. We were treated with the greatest respect throughout the whole process. After the paperwork was finished, Steve and My took tremendous care to walk us through the car's Nav and Bluetooth systems, and gave us their private cell phone numbers for any follow up questions. Absolutely amazing service - Steve and My are an asset to Lexus of Watertown, and bring true authenticity and honor to the car buying process. This is the way you win and keep customers - well done! More
by azadow
Employees Worked With
My Phan; Steve Batsinelas
September 05, 2012
Tony Bruno worked with me to create a package that was affordable. CD tapes were inadvertedly lost when my former car went to auction...he was instrumental in trying to track them down, and when unable to affordable. CD tapes were inadvertedly lost when my former car went to auction...he was instrumental in trying to track them down, and when unable to do so, offered to replace them. I was also offered a loaner car while my car was being cleaned and prepped with AutoGlass. He connected me immediately to the service dept. to make sure that I was satisfied with my Blue Tooth function. I found him to be very patient and concerned that I was happy with the whole procedure every step of the way. If I have any more questions, I would not hesistate to call on him as I find him to be honest and reliable. I would highly recommend the dealership, as well as Tony, to anyone who is in the market for shopping for a Lexus model. B J Feeney More
by bjfeeney
Employees Worked With
Patrick Blake
September 01, 2012
Got a new 2013 ES 350 and the experience was with out a doubt the best i've ever had with a car dealership, and alot of it has to do with my sales person. Jaqui made the process of buying the car painless, doubt the best i've ever had with a car dealership, and alot of it has to do with my sales person. Jaqui made the process of buying the car painless,even when negotiating price.she is very knowledgable with the car and took the time to explain options and there functions. I would definately suggest requesting her as your Sales Person. I would also like to thank Kevin Smith for also making the finance processan easy one he to took the time to explain the details and made sure i understood everything. Thank You Very Much, Geno Mirabella More
by Geno Mirabella
Employees Worked With
Jacqui Ridgeley Sales Person and Kevin Smith
August 30, 2012
Just bought 2013 Lexus RX350 on August 21, 2012. Finance Just bought 2013 Lexus RX350 on August 21, 2012. Finance Department, Kevin Smith is very rude, not return phone call. Kevin misled me to purchase Si Just bought 2013 Lexus RX350 on August 21, 2012. Finance Department, Kevin Smith is very rude, not return phone call. Kevin misled me to purchase Simonized which claim to protect paint scratch. After I read the contract, Simonize is nothing more than car wash. So I call him next morning to cancel Simonize, he promise to that he cancel it, will mail check to me. It's been a week, I have not received any check from him. I called him daily and left message, he did not return any phone call. More
by nymapro
Employees Worked With
Kevin Smith
