Lexus of Watertown

Saved a Customer My first encounter with the dealership was not a pleasant one. The sales person was rude and I left without a car. Farrah called to check on my expe My first encounter with the dealership was not a pleasant one. The sales person was rude and I left without a car. Farrah called to check on my experience and got a manager involved. Then I had the pleasure of meeting Anthony Carlino. He and Ken saved my business and I am happy to say I bought the car I wanted at a very good price. They were very professional and made me feel like my business mattered. I would recommend both of them. I also enjoyed meeting George who helped me with the financing and paperwork. What a wonderful team! More

Quality Vehicle - Competent Team - Pleasant Setting After much personal research and review, I had narrowed in on a decision to buy a pre-owned AWD Lexus IS-250. Subsequent to a thorough internet searc After much personal research and review, I had narrowed in on a decision to buy a pre-owned AWD Lexus IS-250. Subsequent to a thorough internet search, I concluded that Lexus of Watertown seemed to have the largest pre-owned Lexus inventory in the region, and with decent prices. I narrowed in on three specific cars that I wanted to look at, at their dealership. I was fortunate to get connected with Bill Smith, Sales & Leasing Consultant, as a walk-in. Bill was very knowledgeable, very customer-oriented, and was NOT high pressure. He did a very good job of facilitating MY decision-making process and choices. I narrowed in on the car I wanted. The trade-in/purchase negotiation was fair, with minimal back and forth. Joe Bere, Business Manager, sat with me and offered a terrific array of great financing and servicing options. He worked hard at finalizing the right package for me. I drove away the same day, with my new beautiful pre-owned car! It was a very pleasant experience. Lexus of Watertown has a spotless, beautiful facility. I look forward to experiencing my free car washes and general servicing at Lexus of Watertown. Most importantly, I LOVE my Lexus! Look here, if you're considering a Lexus, new or pre-owned! You won't regret it. More

Ultimately, LofW Did the Right Thing... Great Experience In November I purchased a SUV from Lexus of Watertown, sight unseen; therefore placing all my TRUST in my salesman/ Lexus of Watertown. Upon taking d In November I purchased a SUV from Lexus of Watertown, sight unseen; therefore placing all my TRUST in my salesman/ Lexus of Watertown. Upon taking delivery, I noticed undisclosed roof damage (to be fair, it's unlikely the dealership saw it beforehand); I contacted my salesman who said he'd resolve the issue. A few weeks later, I got a flat tire, turns out the tire was dry rotted; after a few lengthy emails back-and-forth coupled by several phone calls, Lexus of Watertown replaced my tires and repaired my roof under warranty; thank you for ultimately doing the right thing; I feel very good about this overall experience and have asked my salesman to search for another car for me to buy. -Nick in CT More

Awesome experience! From my walk in to my walk out Anthony Carlino gave me one of the best experience of my life (I've had pretty bad experiences!)He knew exactly what he From my walk in to my walk out Anthony Carlino gave me one of the best experience of my life (I've had pretty bad experiences!)He knew exactly what he was talking about and had a detailed answer for all of my questions. All in all I would totally recommend this dealership and Anthony Carlino is your guy!! More

BEST EXPERIENCE! Customer service 5/5! I would absolutely recommend this dealership to anyone! I've been visiting numerous dealerships and each one treated me like a n Customer service 5/5! I would absolutely recommend this dealership to anyone! I've been visiting numerous dealerships and each one treated me like a number. Anthony from Lexus of Watertown, however, treated me like a person AND friend! He was very understanding and respectful and made the whole 'buying a car' process very easy and comfortable! More

In Lexus I trust! my fiancé and I worked with a sales rep the day before we met Anthony, it didn't work out. The day we met Anthony we were a little intimidated, the mo my fiancé and I worked with a sales rep the day before we met Anthony, it didn't work out. The day we met Anthony we were a little intimidated, the moment we sat down in his office the aurora changed to inviting as if we've been friends for years. He wanted to hear what we wanted and how he could get us there (ES 350). He delivered on his part, he set us off to the business agent George very respectful and friendly gentlemen. He gave us a payment plan we told him it won't work here's our budget. He advised us he could make it work give him a day. In less than 24 hrs we got ourselves exactly what we wanted within our budget. We appreciate your fantastic customer service, keep up the outstanding work. THANK YOU ANTHONY AND YOUR TEAM! More

good expericne excellent experience for buying a car,very good service they provided. I would definitely visit this dealer again if i want to buy a lexus car. excellent experience for buying a car,very good service they provided. I would definitely visit this dealer again if i want to buy a lexus car. More

Great customer service Just bought a pre-owned vehicle and did a trade-in as well. Anthony was so great to work with! He's more of a friend than a salesperson. I would defin Just bought a pre-owned vehicle and did a trade-in as well. Anthony was so great to work with! He's more of a friend than a salesperson. I would definitely recommend others to go here if you don't like dealing with the typical sales guy?! More

Legendary Customer service I have rarely taken the time to write reviews however I wanted Anthony Carlino (Sr Sales and Leasing) and the staff at Lexus of Watertown to know that I have rarely taken the time to write reviews however I wanted Anthony Carlino (Sr Sales and Leasing) and the staff at Lexus of Watertown to know that their efforts did not go unnoticed. They have put together a great team that makes customers feel respected and valued. I have been searching far and wide for the best price on a Low mileage pre-owned vehicle and found one online from the Lexus of Watertown. Even though I live in Providence, RI, I set up an appointment to look at the car because the price was at least $2k lower than the closest competitor's listing on the same model/mileage/specs etc on 75miles radius... I anticipated a warm welcome and good service as most would expect from a dealership. However, Ms. Carlino's professionalism and kindness exceeded my expectations. Immediately upon arrival, my sister and I were greeted by Anthony. Mr Carlino offered kind, courteous and warm service that truly exemplified sincere customer care. He was extremely patient and very committed in helping me get in the car I wanted. The staff was very attentive and helpful. The employees I interacted with, especially Anthony (Sales), Misha (Sales), George and Joe (Finance department), were genuinely interested in helping me rather than just being focused on making a quick sale. The second trip I made to the dealership was to finalize the financing paperwork. They were courteous enough to give a ride from and to the train station. When I arrived at the center, my phone was at 5% battery, Misha offered some refreshments and helped locate a charger compatible with my phone so I wouldn't return to Providence on an empty battery. Such a commitment to great customer service is to be commended. My only way to show my gratitude to Anthony and the staff is to share my experience. My sister was equally impressed. You can be sure that I will continue to do business with Lexus of Watertown in the future, as well as recommend it to others. Thank you very, very much More

Excellent Customer Service My sales person was Gabe. He was professional, precise and courteous. He catered to my every need in purchasing my vehicle and made the experience unf My sales person was Gabe. He was professional, precise and courteous. He catered to my every need in purchasing my vehicle and made the experience unforgettable. I would recommend the dealership, but especially Gabe. He was very knowledgeable about the vehicle and he was with me every step of the way. He made me feel like I was his only client. He even came in before his shift began to accommodate my crazy schedule. Not only did Gabe go out of his way, he saw that every other person he had to go through, went out of their ways for me as well. A truly wonderful experience! Thank you Gabe! More