Lexus of Watertown

My fiancé and I had a fantastic experience over the past few weeks buying a car here through John Barstow. He was patient, attentive, and knowledgeable, assisting us through the process while understanding few weeks buying a car here through John Barstow. He was patient, attentive, and knowledgeable, assisting us through the process while understanding our needs and not trying to push us into a direction we weren't comfortable with. John kept in constant contact with us from beginning to end, going on multiple test drives, tailoring and personalizing the entire experience. He went above and beyond in every aspect. We were given a true luxury experience, even after we shifted our focus from a brand-new car to a used one, the experience didn't change at all. Whether you're looking for something right off the line, or something a few years older, John Barstow will treat you with respect, dignity, and deliver a memorable client experience. We are incredibly grateful for his patience and transparency throughout the process and would highly recommend John and Lexus of Watertown to anyone about to enter the car market. As someone who rarely leaves reviews, this experience was very much worth sharing and deserves all the praise mentioned above. More

Ussa (Ujwal Pradhananga) was all about customer oriented. He was explaining all details about RX350 that we were interested. After I got my car I still had questions and Ussa went out his way to explain to He was explaining all details about RX350 that we were interested. After I got my car I still had questions and Ussa went out his way to explain to me. I’ll give him a five stars rating. Phylicia More

I had a bit of a rollercoaster experience at this dealership, but I am walking away a very happy customer thanks to some incredible service recovery and a standout sales professional. While I initial dealership, but I am walking away a very happy customer thanks to some incredible service recovery and a standout sales professional. While I initially felt some typical dealership pressure from a salesperson who seemed determined to push me toward a vehicle loaded with expensive add-ons I didn't need, the manager stepped in and completely changed the trajectory of my visit. They listened to my concerns and we found a car that actually fit my needs without the unnecessary upsells. Michael Evans handled my test drive and final delivery. He was incredibly knowledgeable, provided a zero-pressure environment, and went above and beyond by delivering the vehicle to a location that was convenient for me. More

They are very good. I would recommend to friends if they wants to buy a car I would recommend to friends if they wants to buy a car More

The sales team @ Watertown Lexus were a great group to work with. Director of Sales Patrick B started the process & utilized Mike E to help us in our final selection. Alex ( business manager was great to work with. Director of Sales Patrick B started the process & utilized Mike E to help us in our final selection. Alex ( business manager was great to also work with in the final paperwork. Everyone lived up to their various commitments & we were pleased with the purchase. Highly recommend this dealership! More

The ease of purchasing a vehicle from the moment I walk in. The atmosphere and everyone’s friendliness in. The atmosphere and everyone’s friendliness More

Watertown was by far the best Lexus dealer we worked with, including Gints and Jimmy. with, including Gints and Jimmy. More

Ussa is the best sales agent I ever met at Lexus of watertown, this is my 2nd business in last two years, both time he made a great sales and made me to buy from here. a dedicated and valued man. thank watertown, this is my 2nd business in last two years, both time he made a great sales and made me to buy from here. a dedicated and valued man. thanks More

No brainer go to dealer for Price, Availability, & Location Ussa is knowledgeable, professional, thorough, and understands / sells what the CUSTOMER wants / needs. Everything delivered as promised Location Ussa is knowledgeable, professional, thorough, and understands / sells what the CUSTOMER wants / needs. Everything delivered as promised throughout the sales process, from initial questions through delivery. Ussa recognizes that everyone's time is valuable and treats all customers accordingly. Pricing is very competitive so there is no need to engage in back and forth games until a mutually acceptable price is reached. Financing manager was prepared, organized, and transparent about pricing More

Ussa provided amazing service. He was professional, attentive, and very knowledgeable. He guided my wife and I through the process seamlessly, making the purchase efficient and enj He was professional, attentive, and very knowledgeable. He guided my wife and I through the process seamlessly, making the purchase efficient and enjoyable. Great experience! More