Lexus of Warwick
Warwick, RI
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Lexus of Warwick has been my trusted dealer for more than 15 years. I have never had other than great experiences with them whether purchasing new vehicles or using their excellent service department. 15 years. I have never had other than great experiences with them whether purchasing new vehicles or using their excellent service department. More
They listen to you, The staff is very respectful. I had Marc helping me called me and texted me to explain. Great service Marc helping me called me and texted me to explain. Great service More
Terrible. I needed to have the navigation screen looked at. Walked in the front door because had never been there for service before. No one got up greeted me and I had to find my way to service. I stoo at. Walked in the front door because had never been there for service before. No one got up greeted me and I had to find my way to service. I stood in the service garag for at least 3 minutes before someone asked me what I needed. When I explain what I was there for he discussed with a service rep who said I needed to talk to someone in the showroom about tech support. She walked with me to my car then said I needed to talk to service department. She walked me back and talk to a different customer service representative. He asked me if I get my car serviced there and I said no. My car is from MI. He wanted to know where I got it serviced I said in Michigan. I felt that because it was my first time there I was not welcomed. I wanted to get my navigation screen fixed so that when I traded in my car to get a new Lexus it would be perfect. Needless to say I did not even look at the new cars because I was shuffled back to Michigan for service. I guess I am buying a new Lexus in Michigan where I get great customer service. Marie Eich More
My visit for service was efficient and did not take any longer than expected. I waited for my car and the area was clean comfortable and an enjoyable experience. longer than expected. I waited for my car and the area was clean comfortable and an enjoyable experience. More