Lexus of Warwick

I went to Inskip Lexus to get some warranty work performed before my dad's 2007 Lexus ES 350 ran out of warranty. My primary complaint was rattles, creaks and groans heard from the dashboard and ga performed before my dad's 2007 Lexus ES 350 ran out of warranty. My primary complaint was rattles, creaks and groans heard from the dashboard and gauge cluster. I asked Mr. Vanner if he wanted me to go on a test drive with a technician so I can let him hear all the issues I am having to which he said no. Good enough. So I get a call back the next day stating that the car was ready and that they fixed the rattling from the center dashboard but they couldn't duplicate any of my other concerns. I headed to the dealership the next day and asked if I could test drive the car with a technician to see if I could reproduce the other issues that they couldnt. We head out and lo and behold, on the FIRST real pothole I could reproduce the creaks/rattles from the whole dashboard. To make it even worse, there is a technical service bulletin(TSB) from lexus about this issue! I guess I am not the first to complain about this hence the TSB. I was not happy about this. First, if I could reproduce this rattling on the first try then did the service tech even test drive the car carefully to reproduce my concerns? Its one thing if it takes me a half hour to reproduce the noise but another when it takes me literally 30 seconds to do this. Second, if there is a TSB out about the issue, don't you think they should have just performed the TSB since this was my exact concern? It just seemed to me that this service department may not take pride in their work or are just plain lazy to go the extra mile and satisfy their customer service. This is the only conclusion I can make after my experience at this service department. Hope this helps someone who is looking to service their Lexus'. Thanks. P.S. I did some googling about this dealer service and wish had done it earlier because this service department doesn't get good reviews on other sites as well. P.P.S Mr. Vanner the service advisor had asked me to amend/retract my review after the work was performed to my satisfaction. After reflecting I am not going to do so since the fact that the work performed on the dash board was inferior before it was corrected. One example I can give is the fact that the second time I returned for a test drive after being assured that the rattle was gone, I decided to open the passenger side window(which was where the rattle was) I could see with my inexperienced eye that the dash board that meets the "A" pillar adjoining the door had no gap on the bottom but as you went up, the gap widened. This was verified by the master technician as well. Even though the dash is now quiet, the inferior work on the first two tries is the main reason why I will not retract this review. More

Peppino in the service department is exceptional. He is a wonderful asset to Inskip Lexus and he is the ONLY reason I bring my car there. I purchased my car at another Lexus dealer and because of the dist a wonderful asset to Inskip Lexus and he is the ONLY reason I bring my car there. I purchased my car at another Lexus dealer and because of the distance I went into Inskip. Since meeting Peppino 3 years ago, I would not take my car to anyone else but him. He is easy going, flexible, and strives on building strong customer relationships. He truly cares about his customers and he is willing to go the distance to make sure they are 110% satisfied. More

I had the pleasure of purchasing a new car from Richard Johnson. The overall experience was excellent. Richard knew the product, options and talked me through the extire process. I would highly recommen Johnson. The overall experience was excellent. Richard knew the product, options and talked me through the extire process. I would highly recommend Richard to my family and friends. I look forward to doing business with Richard in the future. More

I can't say enough good things about our experience at Inskip Lexus. The whole car buying process was pleasant and stress free. Richard and Gina were great! Very knowledgeable and friendly. We will defini Inskip Lexus. The whole car buying process was pleasant and stress free. Richard and Gina were great! Very knowledgeable and friendly. We will definitely be returning to Inskip Lexus in the future. More

david poccia should be promoted to sales manager and you would get more deals done, he is professional, knows his products and can get it done without pissing me off. Nice car, love it. The only part is th would get more deals done, he is professional, knows his products and can get it done without pissing me off. Nice car, love it. The only part is the sales manger you have on staff is an idiot, i had a deposit on a car and they sold it under me, Dave worked with the VP of lexus and got me another car. So it all worked out, so make the change, because your business looked slow to me the times I stopped in. You guys market cars well, but the perception on the street is you don't bend on price to well and xxxx customers off. I attribute that to the sales mangers and I know they are the gait keepers in making money for the company, but without customers spending you have nothing. More

From the moment I walked in to the dealership I was greeted warmly and treated with kindness and respect. They were informative friendly and there was at no time any pressure to do anything. The vehicl greeted warmly and treated with kindness and respect. They were informative friendly and there was at no time any pressure to do anything. The vehicle I purchased 2007 LS 460 was prepared properly with one flaw that was immediately agreed to be taken care of. I have purchased a number of vehicles from Inskip Lexus and every time the experience can be rated excellent. David the internet sales manager went well above and beyond to make the decision and the purchase convenient for me. By far the best sales people and dealership I have ever worked with. More

We had been dealing with an issue that required us to rewrite & update our RX 350 lease. Initialy we had very bad vibs and believed that this was going to be a very bad expierence. Michael Silva was the rewrite & update our RX 350 lease. Initialy we had very bad vibs and believed that this was going to be a very bad expierence. Michael Silva was the salesperson. Michael was exemplary in all facets of his dealings with us. He is an excellent representative for Lexus. He was friendly, knowledgeable, and willing to go above and beyond to meet our expectations. Inskip is very fortunate to have such a superlative individual. We would certainly recommend him to our friends and family. Prior to our lease rewrite we dealt with Larry Vanner in service to solve our service issue. Larry worked very hard with regional and national reps to make every attempt to satisfy our demands. I do not think he could have done more. Unfortunately the regional and national reps did not support our position. Fortunately with the help of Micheal Silva we in the end left satified with a new RX 350 and an updated lease. Bob More

We were initially going to another Lexus Dealer in Massachusetts to purchase our pre-certified Lexus until my daughter Stephanie who purchased her new Lexus at Inskip had received outstanding servic Massachusetts to purchase our pre-certified Lexus until my daughter Stephanie who purchased her new Lexus at Inskip had received outstanding service and personal attention by sales person Dave Poccia and the Service Manager Jay and she was 100% accurate, they were outstanding and kept open communications until they found the perfect car I was looking for, their committment to customer service is a true refection of Inskip Lexus so much that my daughter in the future and grandaughter will be looking to Dave and Jay in the months ahead. Being a former corporate executive that preached customer service and honesty as job one , both these gentlement far exceeded my expectations. It will be a pleasure to highly recommend Inskip, Daved and Jay to all family and business associates. Happy Holidays Andrew J Primo andyjay87@aol.com More

My husband and I have purchased an IS250 and an ES350 within the last ten months. On both occasions, Michael Silva was the salesperson. We went back to him for the second purchase because of the outsta within the last ten months. On both occasions, Michael Silva was the salesperson. We went back to him for the second purchase because of the outstanding service and attention we received from him. Michael has been exemplary in all facets of his dealings with us. He is an excellent representative for Lexus. He was friendly, knowledgeable, and willing to go above and beyond to meet our expectations. Inskip is very fortunate to have such a superlative individual. We would certainly recommend him to our friends and family. Shirley Alfano More

Our experience with Mike Silva was outstanding. Mike was very easy to deal with, he had extensive knowledge of all aspects of the vehicle that we were considering for purchase. My husband can be very diffi very easy to deal with, he had extensive knowledge of all aspects of the vehicle that we were considering for purchase. My husband can be very difficult to negotiate a deal with, but Mike handled the sales interaction very professionally and diligently. Mike explained in detail all the intricate features and functionality of our new Lexus. At no time did we feel that we were being rushed or that our needs were not being fulfilled. Bottom line; Inskip Lexus should be proud to have such an accomplished, talented individual as Mike representing its image. More